Calling Group Overview
Telephone Programming
Your telephone can be programmed as a supervisor
telephone only or as an agent telephone, enabling you to take
calling group calls. Your telephone can also be programmed
for you to supervise more than one calling group.
Calling Group Calls
Both inside and outside calls can come into a calling group.
Inside callers can reach the calling group on a single
extension. Outside callers dial a special published telephone
number that bypasses
directly to an available
users can also transfer
the system operator and connects
agent. The system operator and other
calls to a calling group.
Calling an Agent Directly
Each agent’s
inside callers
telephone has its own extension number so
can dial the agent directly. If your system has
direct inward dialing (DID) lines, outside callers can also dial
individual agents directly. Ask your system manager about
DID lines.
Calling Group Overview
1-2
Summary of Contents for Merlin Legend BIS22
Page 6: ...Contents A Calling Group Feature Codes A 1 B Programming Codes B 1 iv Contents ...
Page 19: ...About Your Calling Group Supervisor Telephones BIS 22D Telephone BIS 22D Telephone 2 3 ...
Page 20: ...About Your Calling Group Supervisor Telephones BIS 34D Telephone BISs 34D Telephone 2 4 ...
Page 22: ...About Your Calling Group Supervisor Telephones MLX 28D Telephone 2 6 MLX 28D Telephone ...
