If the customer wants callers to have the option to enter
individual extension numbers so that they can be
connected to employees’ telephones directly, these
commands can improve the processing of those calls. Call
transfers to extensions can be expedited when the
MERLIN II Attendant knows which extensions are valid
in the MERLIN II system and what the maximum number
of digits are in an extension (two to four). For example, if
the customer has only 2-digit extension numbers ranging
from 10 to 55, once a caller enters two numbers, the
MERLIN II Attendant quickly determines if the extension
number is valid and transfers the call without waiting for
further input from the caller.
N O T E :
Occasionally, a MERLIN II system has extension
numbers with various numbers of digits. For
example, a system may include two-digit
extension numbers, such as 29, and four-digit
extension numbers, such as 2489. In systems
with mixed numbers of extension digits, the
“Extension Digits” Call Processing option
must
be
set to 19. The “Lowest Extension” and
“Highest Extension” option cannot be used when
“Extension Digits” is set to 19.
Refer to Planning Form H and the programming
instructions following the table to change any of the
values listed.
2-18 Programming Features
Summary of Contents for MERLIN II Attendant
Page 1: ...AT T MERLIN II COMMUNICATIONS SYSTEM MERLIN II Attendant Installer s Guide...
Page 21: ...FIGURE 1 4 Connecting the MERLIN II Attendant Connecting the MERLIN II Attendant 1 17...
Page 33: ...FIGURE 2 2 Supervised Transfer process 2 12 Programming Features...
Page 35: ...FIGURE 2 3 Immediate and Backup Call Handling 2 14 Programming Features...
