Programming
Refer to MERLIN II Attendant Planning Form F to see if
Supervised Transfer
the customer has planned any supervised transfer routes.
Routes
To program these routes:
NOTE:
1
2
3
4
5
6
7
Dial
Dial
If you make a mistake and want to reprogram a
particular route, enter *3 followed by the route
number (0 through 9) and dial # four times. This
erases all programmed extension numbers for the
route entered.
❉
3 to enter a route.
the route number (0 through 9). This is the
number callers enter when they want to be connected
to a particular department.
Dial the Day Primary Extension. When the business is
open, this is the first extension number the MERLIN II
Attendant dials when a caller selects this route.
Dial #to indicate the end of the command for the Day
Primary Extension.
Dial the Day Secondary Extension.
N O T E :
If this space is blank on the form, skip to step
6. If a secondary extension is not
programmed, callers hear the Transfer Fail
announcement when the first extension is
busy or does not answer.
When the business is open, the Day Secondary
Extension is the number the MERLIN II Attendant
dials when it cannot connect the caller to the Day
Primary Extension.
Dial #to indicate the end of the command for the Day
Secondary Extension.
Dial the Night Primary Extension.
N O T E :
If this space is blank on the form, skip to
step 8.
Programming Features
2-15
Summary of Contents for MERLIN II Attendant
Page 1: ...AT T MERLIN II COMMUNICATIONS SYSTEM MERLIN II Attendant Installer s Guide...
Page 21: ...FIGURE 1 4 Connecting the MERLIN II Attendant Connecting the MERLIN II Attendant 1 17...
Page 33: ...FIGURE 2 2 Supervised Transfer process 2 12 Programming Features...
Page 35: ...FIGURE 2 3 Immediate and Backup Call Handling 2 14 Programming Features...
