RECORDING
Refer to MERLIN II Attendant Planning Form D for the
ANNOUNCEMENTS
standard announcements. The customer may elect to
record these announcements in his or her own voice or the
voice of another employee.
When recording the announcement, the speaker should
speak clearly, use a normal tone of voice, and pause after
each route number so that when the message is played the
caller has an opportunity to hear the number he or she
needs to enter. If announcements are being transferred
from a tape recorder, make sure the volume is not set too
high.
Here is an example of how a Day announcement is
recorded:
“You have reached AT&T. (Pause) If you know the
extension of the person you are calling, please dial it now.
(Pause) For Sales, dial 1. (Pause) For Parts, dial 2.
(Pause) For Customer Service, dial 3. (Pause) Or stay on
the line for operator assistance.
Follow the steps below to record announcements:
1
Dial *4 followed by the one digit code for the
announcement being recorded:
1
=
Day announcement
2
=
Night announcement
3
=
Transfer Fail announcement
4
=
Hold announcement
5
=
Connect announcement
2
Record the appropriate announcement. When you are
finished, dial #to enter the announcement.
The two-beep confirmation tone sounds.
N O T E :
The delay between the time you dial # to
enter the command and the time you hear the
confirmation tone represents the additional
recording time available for the message.
2-8 Programming Features
Summary of Contents for MERLIN II Attendant
Page 1: ...AT T MERLIN II COMMUNICATIONS SYSTEM MERLIN II Attendant Installer s Guide...
Page 21: ...FIGURE 1 4 Connecting the MERLIN II Attendant Connecting the MERLIN II Attendant 1 17...
Page 33: ...FIGURE 2 2 Supervised Transfer process 2 12 Programming Features...
Page 35: ...FIGURE 2 3 Immediate and Backup Call Handling 2 14 Programming Features...
