•
Supervised Transfer
During a supervised transfer, calls are monitored by
the
MERLIN II
Attendant. If the route or extension
number is busy or doesn’t answer, the MERLIN II
Attendant retrieves the call and handles it one of two
ways:
>
If a secondary extension is provided, the
MERLIN II Attendant transfers the call to the
secondary extension when the first (primary)
extension is unavailable.
NOTE:
The number of rings allowed before the
call is transferred to the secondary
extension is programmable, see “Call
Processing Options” later in this section.
>
If a secondary extension is not provided, the caller
hears the Transfer Fail announcement. After the
announcement, the caller can dial another route or
extension number or hang up and try again later.
Programming Features
2-11
Summary of Contents for MERLIN II Attendant
Page 1: ...AT T MERLIN II COMMUNICATIONS SYSTEM MERLIN II Attendant Installer s Guide...
Page 21: ...FIGURE 1 4 Connecting the MERLIN II Attendant Connecting the MERLIN II Attendant 1 17...
Page 33: ...FIGURE 2 2 Supervised Transfer process 2 12 Programming Features...
Page 35: ...FIGURE 2 3 Immediate and Backup Call Handling 2 14 Programming Features...
