ASTRO astrojet 5000, Service Manual

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SECTION 2
TROUBLESHOOTING
11
CONDITION PROBLEM SOLUTION
Jams Paper path obstruction
Paper not loaded properly
Feed Ramp not used properly
Separators improperly adjusted
Media curled or bent
The Separators are worn
Clear jam and remove pieces
remaining under Printhead.
Instruct operator in proper loading
of media.
Set Feed Ramp.
Adjust Separators to thickness
of media.
Uncurl media.
Replace Separator Tip.
Printing Problems
CONDITION PROBLEM SOLUTION
Extra lines; losing data Database problem Check data in database program
Improper output (address
information out of order,
miss-feeding, etc.) Wrong Interface settings
Static electricity
Dirty media Sensor Check software or database on PC.
Close software and then turn
Printer OFF and ON.
Clean media Sensor.
Media jams
Double feeding
Media is curled or bent
Media is too thin Adjust Sheet Separators
on Feeder.
Uncurl media.
Minimum thickness for
media is 0.006".
No communication Improper cabling / connector
Unit not receiving power Use Proper cable
(
see Operator Manual ).
Check plug connections, ON/OFF
switch and fuse on back.
Print too light or missing
character dots
Clogged or dirty Printheads
Running out of ink Replace Cartridges.
Blurry address
Image is not sharp Replace Inkjet Cartridge or change
Printer resolution setting.
Check media thickness.
Split line of type
A line of type does not
match up Check media thickness. Minimum
thickness for material is 0.006".
Increase resolution of print.
Feeding problems
Double sheets
Misfeeds Adjust Sheet Separator.
Paper Light Flashes Paper Misfeed Press Paper button to feed media
into position for printing.
Cancel Light Flashes Ink Cartridge missing Install Print Cartridge.
Software Problems
Refer to the manual for the application software being used.