ASTRO astrojet 5000, Service Manual

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SECTION 2
TROUBLESHOOTING
10
Feeding Problems
CONDITION PROBLEM SOLUTION
Intermittent feeding Feed Ramp not used
Side Guides set improperly
Dirty Feed Rollers
Paper stuck together
Uneven mail piece
Feed Ramp adds a slope to media
stack and helps feeding.
Loosen Side Guides slightly.
Clean Feed Roller with distilled
water and a cloth.
DO NOT use
any solvents or detergents as they
may damage Feed Rollers.
Fan media before loading
in Printer.
Tap inserts to front of envelopes
and retry.
Multiple feeds Separator gap not set properly.
Media stuck together.
Side Guides too close to media
Brake misadjusted.
Adjust Separators to thickness of
media.
Fan media before loading
in Printer.
Push Side Guides away
from media.
Adjust Brake
(see
Section 4-Adjustments ).
Failure to feed Side Guides too close to media
No power to Printer
Feed gap too tight
Feed gap too loose
Material is out of specification
Motor ON, Feed Rollers not
turning
Clutch not engaging
Motor failure
No power
Readjust Side Guides.
Check Power Button is ON and
that power cord is plugged in.
Adjust Separator to thickness
of media.
Adjust Separator to thickness
of media.
Maximum thickness is 0.0625".
Check for broken Drive Belt and
replace. Check for loose set
screws on Drive Pulley or Belt
Drive Roller Pulley.
Replace Clutch.
Check that Motor is receiving
power from Power Supply.
See Power Problems in this
Section.