ASTRO astrojet 5000, Service Manual

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SECTION 2
TROUBLESHOOTING
9
SECTION 2 – Troubleshooting
This section is arranged by first the condition that might occur, and then by possible
problems, their cause and recommended solutions.
Power Problems
CONDITION PROBLEM SOLUTION
Power is ON, nothing happens No power to Printer Check that power cord is
plugged in.
Check that power outlet is live.
Replace AC Adapter.
Interface Communication Problems
CONDITION PROBLEM SOLUTION
Printer does not respond to
software Connection problems Check that port is communicating
with Printer by using another
parallel or USB cable.
Replace cable.
Check cable connection to see if
any pins are bent or missing. If so,
replace cable.
If port cannot communicate using
another parallel or USB cable,
check Printer.
If port cannot communicate using
another parallel or USB cable and
the Printer is OK, check parallel
or USB port on the computer.
Printer not responding to
software Poor connection between
Printer and computer Turn Printer OFF and ON again.
Check connections.