Arris NVG599, Administrator'S Handbook

Page: 95 / 228

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Factory Reset Switch
Lose your access code? This section shows how to use the factory reset switch to reset the NVG599 so that you
can access the configuration screens once again.
If you don't have an access code, the only way to access the NVG599 is to follow these steps:
1. Referring to the diagram below, find the round Reset switch opening.
2. Carefully insert the point of a pen or an unwound paperclip into the opening.
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If you press the factory reset switch for less than ten seconds, the device will be rebooted.
The indicator lights on the device will respond immediately and start blinking red within one second of the
reset switch being pressed.
The lights will blink whether the switch is still being pressed or has been released. The indicator lights will
flash for a minimum of five seconds, even if the reset switch is released within five seconds of being pressed.
If the reset switch is held for more than five seconds, it will continue to blink until released or until ten sec-
onds have elapsed (see below).
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If you press the factory reset switch for a longer period of time, the device will be reset to the factory
default shipped settings. If the switch is held for ten seconds, the Power indicator continues to blink for an
additional five seconds, and then the indicator lights return to their normal operating mode, whether or not
the reset switch is still depressed.
NOTE:
Keep in mind that all of your settings will need to be reconfigured.
Reset Switch