Argox G Series Page 52 User Manual Download

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4. Troubleshooting

Normally, if the printer is in not working properly, the "READY" LED
blinks continuously, and printing and communication between the
host and printer stops.

LED and LCD Diagnosis

Blinking LEDs indicate a problem. Check the LEDs and the LCD
display and refer to the following solutions:

Media Problems

LED/LCD

Indication

READY and MEDIA LEDs Blinking

LCD Display

MEDIA OUT

Possible Problems

Solutions

Remarks

Miss-detected gap



Check the media

path.



Check the position of

the label sensor.

For continuous
media, check
application and
driver, and select
continuous media.

Media out

Supply the media roll

Media not installed

Install the media roll

Media jam

Recover the jam

Note:

If problem continues perform a label sensor calibration.

Summary of Contents for G Series

Page 1: ...I Argox website http www argox com G Series Industrial Barcode Printer User s Manual ...

Page 2: ...inter Operation 28 Front Panel 28 LED Indicators 29 Buttons 30 LCD Display 32 Changing Settings from the Panel 33 Setting Display Language 37 Rear Panel 38 DIP switch 39 Media Calibration 40 Printing a Configuration Report 41 Resetting to Factory Default Settings 42 3 Computer Connections 43 Connecting the Printer 43 Communicating with the Printer 44 Installing a Printer Driver 45 4 Troubleshootin...

Page 3: ...aning Direction 59 Cleaning the Roller 59 Cleaning the Media Compartment 59 5 Technical Reference 60 General Specifications 60 Fonts Bar Codes and Graphics Specification 63 Printer Programming Language A PPLA 63 Interface Specifications 64 Serial Interface 64 Connection with Host 65 Parallel Centronics 67 Auto Polling 67 ASCII TABLE 68 6 Accessory 69 Cutter Installation 69 Dispenser Rewinder Insta...

Page 4: ...ntaining the equipment described herein Such proprietary information may not be used reproduced or disclosed to any other parties for any other purpose without the expressed written permission of Argox Information Co Ltd CAUTION Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment ...

Page 5: ...he printer for possible damage 2 Open the top cover of the printer to see if the media compartments are in order Note If damage has occurred contact your shipping company immediately to file a claim 3 Check whether you have received the following accessories together with the printer If there are any items missing please contact your local dealer ...

Page 6: ...6 Package Contents Printer Power Cord Quick Guide CD Rom including software and user s manuals Core for Ribbon USB to Centronics Cable ...

Page 7: ...ace with adequate room for the printer and enough space above for media and ribbon access Place the printer within cable distance of the host and printer serial or parallel cable Isolate the power cord from other electrical cables Connect the power cord as below 1 Leave the power switch at the O position 2 Connect AC Power Connector to printer s power jack and the other end to AC Electrical Outlet...

Page 8: ...8 Power Switch AC Power Connector Power Jack AC Electrical Outlet ...

Page 9: ...9 Parts and Features Top Access Door LCD Display Front Access Door ...

Page 10: ...10 Ribbon Pick up Spindle Ribbon Supply Spindle Media Supply Spindle Feed Slot Thermal Print Head Bracket Head Latch Paper Sensor Guide Platen Roller Thermal Print Head ...

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Page 12: ...gure 2 3 Unwrap the ribbon roll pack and separate the ribbon roll and the bare core 4 Insert the ribbon roll into the ribbon supply spindle Figure 3 5 Lead the bare core through the print head module Figure 4 6 Attach the edge of the ribbon on the bare core and wind it a little bit onto the core Note The coated side of the ribbon should be faced down 7 Insert the bare core into the ribbon pick up ...

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Page 16: ...bel after it is printed Standard Mode 1 Insert the media roll into the media supply spindle and move the media guide to the inside Figure 6 2 Push the head latch by anti clockwise and then fold the bracket Figure 7 3 Remove the outside media guide Figure 8 4 Lead the Media through the print head module and under the paper sensor guide 5 Put back the outside media guide close the bracket and buckle...

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Page 20: ... fix the media on the rewinder kit Figure 14 8 Turn the rewinder kit twice to ensure the media is firmly fixed Figure 15 9 Close the side access door and turn on the printer or press the FEED button if the printer is already on Figure 16 Note 1 The FEED button will not drive the printer to peel The peeling work can be executed only when 1 the software setting is ready 2 Bit 5 of DIP switch at real...

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Page 24: ...the bracket and buckle the head latch Figure 18 6 Close the top access door and turn on the printer or press the FEED button if the printer is already on and then the label will be fed into the cutter mode automatically Figure 19 Note The FEED button will not drive the printer to cut The cutting work can be executed only when 1 the software setting is ready 2 Bit 3 of DIP switch at rear panel must...

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Page 27: ...or can be positioned wherever media locates If labels with notches or holes are in use follow the steps below to check position of the label sensor Unlatch the Print head Latch as Figure 7 in Section Standard Mode Pull down Paper Sensor Position Lever to horizontally adjust position of label sensor as Figure below Make sure the Media sensor position mark locates right on notch or hole of labels Ch...

Page 28: ...w describe parts and features Front Panel The front panel includes 3 LED indicators READY MEDIA and RIBBON 3 buttons FEED PAUSE and CANCEL LCD display Top Access Door Front Access Door Top Access Door Front Access Door LEDs and Buttons LCD Display ...

Page 29: ...ept if any of the following conditions happens The printer is at PAUSE status Error condition MEDIA The MEDIA indicator will remain on for the normal operation of the printer Blinking Media is used out RIBBON ON under thermal transfer mode with ribbon installed Bit 1 of DIP switch is at ON position OFF under direct thermal mode no ribbon installed Bit 1 of DIP switch is at OFF position Blinking Ri...

Page 30: ...orking after an error is solved Reset the settings in E 2 PROM Notes 1 It s suggested to perform a media calibration at the first time installation after changing to different types or sizes of media 2 After calibration the printer will save the related parameters reflection characteristics label length etc to E2PROM Without correct calibration the gap detection is easily lost during printing espe...

Page 31: ...31 4 After self test the printer is at dump mode If you need normal operation you must press CANCEL to restart the printer ...

Page 32: ...fter power on the LCD displays the following message as examples The first parameter 203 which stands for the printer resolution The second parameter indicates the emulation printer language PPLA If any abnormal condition occurs the related message will be displayed For example READY 203 PPLA RIBBON OUT ...

Page 33: ... mode Don t press over 1 second Press again to exit setting mode and return to normal mode FEED Press to show next parameter PAUSE Press to show next setting item CANCEL Select and save a parameter to permanent memory E 2 PROM The parameter will be kept even if you restart the printer until it s changed again by either panel or commands Note Do not change settings during printing or sending printi...

Page 34: ...aneously 2 Press PAUSE button for several times to select the proper item that you want to change the parameter 3 Press FEED button till the specified parameter appears 4 Press CANCEL button to save it A mark will appear at the last column 5 Press both PAUSE and CANCEL buttons at the same time to return to normal mode ...

Page 35: ... DISABLED ENABLED Contents reprint after media out or ribbon out WIN CON LEN mm 0 254 mm 0 mm This takes effect only when you install under Windows with bundled printer driver and use continuous media COUNTER ON LCD ENABLED DISABLED ENABLED MEDIA SENS TYPE REFLECTIVE SEE THROUGH REFLECTIVE Select the proper type by the media characteristics Once you change it make sure to make calibration before p...

Page 36: ...etter restart the printer after changing them 2 When you store graphics with compression in flash board do not use them under non compression mode They must be consistent 3 Before selecting the see through sensor make sure the main board version is 5 0 or later otherwise it cannot work ...

Page 37: ...the same time 2 Hold both buttons for about 3 seconds 3 Release buttons 4 The language item will appear 5 Press FEED button for next language 6 Press CANCEL button to select or set the language for your need Pressing PAUSE or PAUSE CANCEL buttons exits setting and enters normal mode Item Range Factory Default LANGUAGE ENGLISH FRENCH GERMAN ITALIAN SPANISH PORTUGUESE ENGLISH LANGUAGE ENGLISH ...

Page 38: ...38 Rear Panel The rear panel includes An 8 bit DIP switch A 36 pin Centronics parallel port A 9 pin RS 232 serial port A PS 2 keyboard interface A power switch and a power connector ...

Page 39: ... Alternate printable control code set OFF Standard control code set 3 ON Cutter is installed OFF Cutter is not installed 4 ON The media gap height is more than 4mm OFF Media with normal gap or continuous paper 5 ON Dispenser is installed OFF Dispenser is not installed 6 7 8 OFF OFF OFF Serial port speed 9600 bps ON OFF OFF Serial port speed 2400 bps OFF ON OFF Serial port speed 4800 bps ON ON OFF ...

Page 40: ...LCD release the FEED button During media calibration a few inches of media will be fed out The READY and MEDIA indicators will blink for few seconds during calibration is proceeding Without the proper calibration the gap detection will not stable especially for the small label less than 2 0 inches in height After the calibration all the related parameters will be stored in the EEPROM of main board...

Page 41: ...LF TESTING is displayed on the LCD release the FEED button 5 The printer now prints out a configuration report 6 Finally the READY message is displayed and the READY indicator stops blinking and lights up The following information will be printed on this report Font list DIP switch settings Hardware configuration and status Label parameters Firmware version Note After self test the printer will en...

Page 42: ... blinks release the button 4 Finally the READY message is displayed and the READY indicator stops blinking and lights up 5 The following parameters automatically reset Label parameters Heat Darkness Speed Symbol set language Others for specific emulation Notes 1 All settings stored in non volatile E2PROM cannot be destroyed even by turning the printer off 2 The settings of DIP switch cannot be res...

Page 43: ...ing the Printer 1 You can connect the printer with any standard Centronics cable to the parallel port of the host computer 2 Alternatively you can connect the printer with a serial cable to the RS232C port of your computer or terminal for PC compatibles the RS232C port is COM1 COM2 or COM3 Note Using Centronics allows for a much higher communication speed than the use of a serial ...

Page 44: ...tender UL label editing software or MS Word etc to print to this printer The following installation steps are based on G 6000 as an example The screens included for these steps are taken from Windows XP steps in other versions of operation systems are similar Drivers can be installed via the CD Rom included in printer package or it can be downloaded from Argox website Technical Support Download Ce...

Page 45: ...her end of the cable to printer s power socket Connect the Parallel cable Serial cable or Ethernet cable to the proper port on the printer and on your computer 2 Prepare the documentation and software CD Rom from printer package and then install to CD Rom drive of your computer The CD Rom will bring out the following prompt Click Go ...

Page 46: ...46 3 Choose Industrial Barcode Printers on the screen go to G 6000 product page click on version of Seagull driver and then start installation ...

Page 47: ...l driver is to run the DriverWizard utility from the Installation Directory where the Seagull driver files locates 4 On the prompt Windows Printer Driver select I accept and click Next 5 Assign the directory to keep Seagull driver for example C Seagull and click Next ...

Page 48: ...48 6 Click Finish 7 Select Install printer drivers and Click Next ...

Page 49: ...49 8 Select model emulation G 6000 PPLA 9 Select the port of the printer and click Next Argox G 6000 PPLA ...

Page 50: ...Printer name i e Argox G 6000 PPLA and select do not share this printer and click Next 11 Check all the data on the showing screen if it is correct click Finish Argox G 6000 PPLA Argox G 6000 PPLA Argox G 6000 PPLA ...

Page 51: ...elated files have been copied to your system click Finish 13 After driver installation is complete click Close The driver should now be installed Installing Printer Argox G 6000 PPLA Installed Printer Argox G 6000 PPLA ...

Page 52: ...fer to the following solutions Media Problems LED LCD Indication READY and MEDIA LEDs Blinking LCD Display MEDIA OUT Possible Problems Solutions Remarks Miss detected gap Check the media path Check the position of the label sensor For continuous media check application and driver and select continuous media Media out Supply the media roll Media not installed Install the media roll Media jam Recove...

Page 53: ...rect thermal Ribbon jam Recover the jam Ribbon sensor error Replace ribbon sensor Note If you use direct thermal set bit 1 of DIP switch to OFF Other Problems LED Indication READY LED Blinking Problems Solutions Remarks Serial IO error Inconsistent baud rate format or protocol between host and printer Check bits 6 8 of DIP switch Refer to section 2 for DIP switch Not for Centronics ...

Page 54: ...switch bit 3 should be ON for cutter Memory full Check the graphics and soft fonts from host Make sure to delete the graphics and soft fonts if they are no longer used by the application software Refer to the Technical Manual for details Note After problem is solved press CANCEL button to continue printing ...

Page 55: ...1 of DIP Switch to OFF position SERIAL IO ERROR READY Format or baud rate of RS232 communication is inconsistent between printer and host CUTTER FAILED READY Cutter cannot cut off the media check media and cutter MEMORY FULL READY Printer buffer full due to loaded soft fonts graphics or forms Check data format Call for service HEAD OPEN READY Print head latch is not closed To make printer print la...

Page 56: ...nter at the other end 2 Check if the printer power is turned on If the data has been sent but there is no output from the printer Check the active printer driver and see if Seagull Driver for your Windows system and the label printer has been selected Recovery After correcting problems simply press the CANCEL button or restart the printer Make sure the LEDs are not blinking and remember to resend ...

Page 57: ... If the problem persists replace the print head For unstable ribbon roll rotation check the label path and make sure the head latch is securely closed Poor printout quality The ribbon may not be qualified The media may not be qualified Adjust the Darkness heat temperature Slow down the print speed Refer to the following and clean the related spare parts ...

Page 58: ...after cleaning 6 Repeat if necessary until the cotton is clean after it is passed over the head Cleaning Interval It s strongly recommended to regularly clean print heads at least when changing every one label roll in direct thermal printing mode or every one ribbon roll in thermal transfer printing mode In addition if printers are operated under critical applications and environments or if it s f...

Page 59: ...void dust or dirt on cleaning cotton would be attached onto print head again Special Caution Warranty of print heads will be void if print head serial number is removed altered defected or made illegible under every circumstance Cleaning the Roller Using a cotton bud moistened with alcohol clean the roll and remove any attached glue Note Clean the roller after it has been in contact with foreign m...

Page 60: ...g Speed 2 6 IPS 51 152 mm s Memory 2MB DRAM 1MB Flash ROM CPU Type 32 bit RISC CPU Sensors Media gap black line Reflective sensor x 1 movable Transmissive sensor x 1 movable Head open switch Ribbon end sensor Display Operation Interface LED indicator x 3 Back lit LCD Display 16 x 2 line multilingual Button x 3 Feed Config Pause Calibr Cancel Reset Communicati on interfaces Centronics parallel RS 2...

Page 61: ...idth 1 6 1 Ribbon roll max OD 2 5 63mm Ribbon Length max 360m Core size ID 1 25 4mm Wax Wax Resin Resin Ribbon Wound Ink side in Dimension W 310mm x L 445mm x H 260mm Weight 32lbs 14 5kgs Power Source Internal Universal Power Supply 100 240 VAC 2 5A 50 60 Hz Operation Environment Operating Temperature 40 F 100 F 4 C 38 C 10 90 non condensing Storage Temperature 4 F 122 F 20 C 50 C Driver Operating...

Page 62: ...rd 2MB Asian Font Card Traditional Chinese Simplified Chinese Korean and Japanese ArgoKee Agency Listing CE cULus FCC class A CCC RoHS Note Since Font Card and optional RTC Card share the same slot on G 6000 main board they cannot be used at the same time ...

Page 63: ... fonts are downloadable Font Expandability 1x1 to 24x24 Character Rotation 0 90 180 270 degree 4 direction rotation 1D Bar Code Types Code 39 UPC A UPC E Code 128 subset A B C EAN 13 EAN 8 HBIC Codabar Plessey UPC2 UPC5 Code 93 Postnet UCC EAN 128 UCC EAN 128 K MART UCC EAN 128 Random Weight Telepen FIM Interleave 2 of 5 Standard with modulo 10 checksum with human readable check digit with modulo ...

Page 64: ...B 9 Pin Signal Description 1 No function Shorted to Pin 6 2 Received Data RxD Input Serial Received Data 3 Transmitted Data TxD Output Serial Transmitted Data 4 No function No connection 5 GND Signal Ground 6 No function Shorted to Pin 1 7 Request to Send RTS Output Used as the control signal for H W Flow Control 8 Clear to Send CTS Input Used as the control signal for H W Flow Control 9 5V Output...

Page 65: ...X 2 2 RX TX 3 2 RX RX 3 3 TX RX 2 3 TX CTS 5 7 RTS CTS 8 7 RTS RTS 4 8 CTR RTS 7 8 CTS GND 7 5 GND GND 5 5 GND Alternatively you can connect the 3 wires as follows Host 25S Printer 9P Host 9S Printer 9P PC or compatible PC or compatible TX 2 2 RX TX 3 2 RX RX 3 3 TX RX 2 3 TX GND 7 5 GND GND 5 5 GND pin 4 pin 4 pin 5 pin 6 pin 6 pin 7 pin 20 pin 8 ...

Page 66: ...low control it will be problem free Baud rate 1200 2400 4800 9600 default 19200 38400 Set from bit 6 7 8 of DIP Switch Data format always 8 data bits 1 start bit and 1 stop bit Parity always non parity Handshaking XON XOFF as well as CTS RTS hardware flow control If you run an application with the bundled printer driver under Windows and use the serial port you should check the above parameters an...

Page 67: ...n Data4 18 6 In Data5 19 30 Ground 7 In Data6 31 NC 8 In Data7 32 Out Fault 9 In Data8 33 36 NC 10 Out ACK 11t Out BUSY 12 Out PE Auto Polling Both the serial port and parallel port of this printer can be active at the same time i e the printer can simultaneously communicate with two PCs via different ports However as no port contention is made for this printer if both PCs transmit data at the sam...

Page 68: ...ASCII TABLE NUL 0 P P SOH XON 1 A Q a q STX 2 B R b r XOFF 3 C S c s 4 D T d t NAK 5 E U e u ACK 6 F V f v BEL 7 G W g w BS 8 H X h x 9 I Y i y LF J Z j z ESC K k FF L l I CR M m SO RS N n SI US O _ o DEL ...

Page 69: ... an anti static wrist and attach it to the printer chassis Cutter Installation 1 Turn off the printer power 2 Remove the top covers on both left and right sides 3 Please make sure the jumper s position is plugged in at 2 and 3 as indicated below 4 Set bit 3 of DIP switch to ON position ...

Page 70: ...70 5 Remove the tear off bracket 5 by releasing screws 4 shown in Figure below ...

Page 71: ...71 6 Thread the cutter cable 8 through a hole and route to JP13 connecter CUTTER on the main board ...

Page 72: ...72 7 Insert the left side of cutter bracket 7 and secure screws 6 to the TPH module ...

Page 73: ...h 3 Hold PAUSE CALIBR button then turn on power switch 4 Release the button when cutter starts cutting once 5 After cutting the printer will feed a few inches of media The above procedure is taken at first time after installation or cutter jam Normally the procedure is 1 Put the media end on the roller 2 Close the TPH latch 3 Turn on the printer 4 Press FEED button to let media end go through the ...

Page 74: ...r Installation 1 Turn off the power switch 2 Remove top covers on both left and right sides 3 Set bit 5 of DIP switch to ON position 4 Assemble the related components for both left and right sides Refer to the Figure below ...

Page 75: ...75 5 Connect the dispenser sensor assembly to JP12 LABEL on main board and secure the dispenser board in front of TPH module 6 Install ribbon and media ...

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