49
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• Complete your normal bank deposit slip. Produce an adding machine tape showing the
value of each Transaction and Refund Voucher plus the total value of the Vouchers (or
write up to 10 Voucher values directly on the EFTPOS Summary Voucher)
• For Merchants with an ANZ account, please deposit your Merchant Summary envelopes
at any ANZ branch
• For merchants without an ANZ account, the Merchant Summary envelope should be
mailed to
“Not for Value Merchant Envelopes, Settlement & Control Team,
Level 5B, 833 Collins St Docklands VIC 3008”
• If the value of refunds is greater than purchases, hand the teller cash or cheque(s) to the
value of the net credit amount (do not include in your deposit).
Example of an EFTPOS Summary Voucher
Example of a Merchant Cheque and Savings Summary Envelope
14.2 Hand Key (Manual Entry) Processing
If the terminal cannot read a card when it is swiped or inserted, please advise the
cardholder to contact their Card Issuer and seek an alternative form of payment, otherwise
you can choose to manually key credit card details using the terminal (provided you have
approval from ANZ).
NOTE:
It is recommended that you
DO NOT
hand key a card if the customer’s card does not swipe
through your terminal. The risk of hand keying rests with the Merchant. Performing card security
checks can minimise any potential financial loss, please refer to section 6 Fraud Minimisation for
further information on the card security checks.
