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Signature Authorisation
The preferred method of card payment authorisation in Australia is PIN. However, in certain
circumstances the terminal will prompt for a signature. In these cases, the terminal will
display the following screens:
$10.00 KEY PIN
Press ENTER here to bypass PIN for a signature.
NOTE:
Only some cards will allow the terminal to bypass PIN.
If only PIN is accepted, then the terminal will beep and this
screen will remain until a PIN is entered.
PROCESSING
PLEASE WAIT
Terminal status is displayed.
SIGNATURE
REQUIRED
The POS system prints a signature record.
Have the
customer sign this and compare it to the signature on
the reverse of the customer’s card.
SIGNATURE
VERIFIED?
For a Magnetic Stripe transaction, this screen will be
displayed. If the signatures match, select YES on your
Point of Sale system. If they do not, select NO to
decline the transaction.
REMOVE CARD
SIGNATURE
VERIFIED?
For a Chip Card transaction, this screen will be
prompted to and please remove the card from the
terminal. If the signatures match, select YES on your
Point of Sale system. If they don’t match, select NO to
decline the transaction.
NOTE:
• If YES or NO are not pressed within one minute on your Point of Sale System, the transaction is assumed
to be approved and the terminal will return to the start screen
• UnionPay cards may require both a pin and signature.
TRANSACTION
APPROVED
If the transaction is approved, this screen is displayed
and the Point of Sale system prints a customer copy.
Please check for approval of the transaction before
completing the sale. If rejected, the terminal displays
an error message outlining the reason. Notify the
customer, advise them to contact their Card Issuer and
seek an alternative form of payment. If the transaction
is rejected, the POS system will print a second
merchant transaction record with
“DECLINED TL” and “SIGNATURE ERROR” printed on the
bottom of the receipt. No signatures are required.
