ANZ Mobile PLUS Operating Manual Download Page 101

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Chip Refund Transaction - Signature Required

MERCHANT COPY

XYZ MERCHANT

890 PARK ST

MELBOURNE 3000

TERMINAL ID

00013009803

VISA

5400

*REFUND AUD $10.08

---------------------------------------------

SIGNATURE

VISA CREDIT

AID A0000000031010

TVR 0000000000

APSN 00

APPROVED

AUTH: 914349

STAN: 005133

28/02/12 10:52

CUSTOMER COPY

XYZ MERCHANT

890 PARK ST

MELBOURNE 3000

TERMINAL ID

00013009803

VISA

5400

*REFUND AUD $10.08

VISA CREDIT

AID A0000000031010

TVR 0000000000

APSN 00

APPROVED

AUTH: 914349

STAN: 005133

28/02/12 10:52

MESSAGE LINE 1
MESSAGE LINE 2

PLEASE RETAIN FOR YOUR RECORD

Summary of Contents for Mobile PLUS

Page 1: ...1 Merchant Operating Guide ANZ POS Mobile Plus SIMPLE AND RELIABLE PAYMENT SOLUTIONS...

Page 2: ...11 6 3 Fraud Minimisation for Debit Cards 12 6 4 Cards Left at Premises 13 7 Handling Cardholder information securely PCI DSS 13 7 1 PCI DSS Payment Card Industry Data Security Standard 13 7 2 Securin...

Page 3: ...Processing 43 14 2 Hand Key Manual Entry Processing 49 15 Mail Telephone and eCommerce Order Processing 52 15 1 How to Process a Mail Order Transaction Scheme Cards only 52 15 2 How to Process a Telep...

Page 4: ...if a transaction is believed to be fraudulent The operators of the applicable card schemes may also conduct their own investigations Your Merchant Agreement outlines the circumstances in which you wil...

Page 5: ...t facility Please note Floor Limits relate to all transactions Your Letter of Offer outlines all Authorised Floor Limits that are specific to your business Some of these limits are specific to your bu...

Page 6: ...transactions Retain Card If the Card Issuer has cancelled the card the Authorisation Centre may ask that you try to retain the card 1 5 Change of Business Details The General Conditions describe vari...

Page 7: ...l to the certain purchase value AUD 100 00 PIN or signature may not be required to verify a transaction NOTE The Electronic fallback paper voucher and manual transaction are not allowed to process for...

Page 8: ...n operating environment for your terminal Liquids and dust may damage the terminal components and can prevent it from operating To order a Magnetic Stripe Card Reader Cleaner please visit anz com merc...

Page 9: ...g any transactions please take time to read through the Fraud Minimisation Data Security and Chargeback guide at ANZ com for further detailed fraud information to assist you in protecting your busines...

Page 10: ...value sales Seek to retain the card until you have completed the security checks and obtained authorisation for the Transaction NOTE Never place yourself at risk your safety comes first Please report...

Page 11: ...ve occurred if you are presented with a card containing the name of a cartoon character a feminine name on a card presented by male or other questionable scenarios The printing on the card should look...

Page 12: ...ransaction is initiated via mail telephone or Internet instruct the cardholder to locate and quote the 3 digits on the signature panel Terminal Display VERIFICATION NO At this display screen key in th...

Page 13: ...e process or store Businesses store credit card details for various purposes While sometimes this is necessary to support legitimate business practices storage of card data can lead to theft of custom...

Page 14: ...essor QSA PCI maintains a list of PCI approved QSAs at https www pcisecuritystandards org approved_companies_ providers index php 2 Quarterly Network Vulnerability Scans If your business accepts payme...

Page 15: ...er s card details Avoid storing cardholder data on PC s Laptops or mobile phones Do not store your customer s card details online or unencrypted on your computer Securely dispose of cardholder data as...

Page 16: ...ansaction whether processed manually or electronically for a period of 30 months from the date of the transaction or such other period required by card schemes Law or notified by ANZ Chargebacks can o...

Page 17: ...ntactless Magnetic Stripe and Chip Cards Please take time to read it thoroughly and ensure that your staff read it too 9 1 Terminal Features The ANZ POS Mobile Plus incorporates a large colour graphic...

Page 18: ...ader The card can be read via the Magnetic Stripe Card Reader located on the right hand side of the terminal The card can be read by swiping from the top to the bottom of the terminal or vice versa wi...

Page 19: ...your power outlet Connect this to your POS Connect the USB Serial and Power cables into these ports Connect this to your Terminal Connect this to your Terminal Connect this to your POS Connect this t...

Page 20: ...the base please follow the below instructions when installing your terminal Associate with Base SWIPE MERCHANT CARD Swipe your EFTPOS Merchant Card please refer to section 3 for more information Note...

Page 21: ...B Press the down or up key to cycle between COM0 for Serial COM1 and USB for USB press ENTER on your selection POS COMMS SERIAL IP SSL Press the down or up key to cycle between Serial and IP SSL press...

Page 22: ...played if the terminal is required to log on to TMS FUNCTION Press Func Key and key in 2468 then press ENTER TMS LOGON ENTER OR CLEAR Press ENTER TMS ACTION CONNECTING Terminal status is displayed TMS...

Page 23: ...in 9905 then press ENTER SWIPE MERCHANT CARD Swipe your EFTPOS Merchant Card please refer to section 3 for more information NOTE if you do not have this press CLEAR and manually key in the Terminal I...

Page 24: ...DIAL MODE 1 TONE Press ENTER PABX 0 Press ENTER If a 0 is required for an outside line please ensure this is shown on this screen otherwise press ENTER HOST PHONE NO 1800XXXXXX Press ENTER TMS PHONE...

Page 25: ...ess ENTER REMOTE INIT IN PROGRESS Terminal status is displayed INITIALISING PLEASE WAIT The terminal has completed the Initialisation and will return to the main screen NOTE If the screen does not dis...

Page 26: ...paper position NOTE Do not tamper with or remove the terminal housing 9 6 Battery The ANZ POS Mobile Plus terminal battery that will allow approximately 500 basic Transactions to be completed with one...

Page 27: ...connecting the terminal to the docking connector on the base D Check the plug symbol shown on the upper right hand side of the terminal screen indicates that the terminal is connected into the power o...

Page 28: ...p Cards are to be inserted and left in the Chip Card Reader Magnetic Stripe Cards are to be swiped through the Magnetic Stripe Card Reader SELECT ACCOUNT CHQ SAV CR Select Account Press key for cheque...

Page 29: ...ovides a sample of a typical Magnetic Strip or chip based transaction Please be aware that there may be variances in the transaction flow based on the card configuration chosen by the Card Issuer Plea...

Page 30: ...s ENTER PROCESSING PLEASE WAIT The terminal status is displayed TRANSACTION APPROVED If the transaction is approved this screen is displayed and the Point of Sale system prints a customer copy Please...

Page 31: ...nsaction REMOVE CARD SIGNATURE VERIFIED For a Chip Card transaction this screen will be prompted to and please remove the card from the terminal If the signatures match select YES on your Point of Sal...

Page 32: ...he Chip Reader and swipe it through the Magnetic Stripe Card Reader SELECT APP VISA CREDIT 1 VISA DEBIT 1 This screen is for application selection on the chip cards that contain two or more applicatio...

Page 33: ...creens Associated with a Contactless Card Transaction Alternative screens that you may also see during a Contactless Transaction are as follows 105 00 KEY PIN Have the cardholder enter their PIN if kn...

Page 34: ...contactless or UnionPay transactions Please refer to your Point of Sale POS manual to initiate a Cash out only transaction SWIPE OR INSERT CARD Perform card security checks please refer to section 6 F...

Page 35: ...must not make either any cash based refund to the cardholder or a refund to another card number If you do so you may be liable for a chargeback claim of the original sales transaction should a cardhol...

Page 36: ...e Chip Card Reader Magnetic Stripe Cards are be to swiped through the Magnetic Stripe Card Reader SELECT ACCOUNT CHQ SAV CR Select Account Press key for cheque or key for savings OR PLEASE SELECT PRES...

Page 37: ...s Please refer to your Point of Sale POS manual to initiate a Refund transaction Perform card security checks please refer to section 6 Fraud Minimisation for further information on the card security...

Page 38: ...e terminal will display the following screens 10 00 KEY PIN Press ENTER here to bypass PIN for a signature NOTE Only some cards will allow the terminal to bypass PIN If only PIN is accepted then the t...

Page 39: ...r Card Issuer and seek an alternative form of payment If the transaction is rejected the POS system will print a second merchant transaction record with DECLINED TL and SIGNATURE ERROR printed on the...

Page 40: ...erminal to bypass PIN If only PIN is accepted then the terminal will beep and this screen will remain until a PIN is entered PROCESSING PLEASE WAIT Terminal status is displayed SIGNATURE REQUIRED The...

Page 41: ...on that card whilst a terminal is offline Many Card Issuers do not allow for processing of cards when a terminal is offline due to the inability to check for a PIN You will know the terminal is offli...

Page 42: ...r Point of Sale system If they don t match select NO to decline the transaction NOTE If YES or NO are not pressed within one minute on your Point of Sale System the transaction is assumed to be approv...

Page 43: ...your stored EFB transactions An asterisk on the display screen represents a stored EFB Transaction Press Func key FUNCTION Key in the number 88 and press ENTER EXTRACT 001 EFB for ANZ The terminal di...

Page 44: ...s declined seek an alternative method of payment and advise the customer to contact their Card Issuer When the transaction is in order hand the customer the customer copy yellow of the Voucher and the...

Page 45: ...e banked with any one Merchant Summary Voucher Imprint your ANZ Merchant Summary Card on a Merchant Summary Voucher Complete the Voucher Place into your Credit Card Summary envelope Bank copies of all...

Page 46: ...VIC 3008 Full merchant number is to be imprinted on Merchant Summary Example of a Merchant Summary Voucher NOTE Make sure that the envelope contains only credit card Vouchers Envelopes which have a C...

Page 47: ...of purchase Amount of cash out Total amount of Transaction Cardholder to sign Voucher Seek authorisation for a purchase Transaction over your Floor Limit from the appropriate Authorisation Centre e g...

Page 48: ...on the EFTPOS Summary Voucher Imprint the EFTPOS Merchant Card on your EFTPOS Summary Voucher Complete the Voucher If the value of refunds is greater than purchases enter a minus sign and circle the a...

Page 49: ...the value of the net credit amount do not include in your deposit Example of an EFTPOS Summary Voucher Example of a Merchant Cheque and Savings Summary Envelope 14 2 Hand Key Manual Entry Processing I...

Page 50: ...credit card details for Mail Telephone Order and eCommerce Processing You may only hand key credit card details for Mail Telephone Order and eCommerce Processing if authorised by ANZ Processing a Hand...

Page 51: ...e record Have the customer sign this and compare it to the signature on the reverse of the customer s card SIGNATURE VERIFIED If the signatures match select YES on your Point of Sale system If they do...

Page 52: ...digits only e g 1234 56XX XXXX 7890 Card valid from to dates Authorised dollar amount s to be debited Period that standing authority is valid Contact telephone number Details of the goods or services...

Page 53: ...ressing q key NOTE If the card number is manually entered directly through the Point of Sale this screen may not display SELECT ORDER MAIL TEL Select MAIL by pressing key NOTE If the card number is ma...

Page 54: ...ed directly through the Point of Sale this screen may not display PROCESSING PLEASE WAIT The terminal status is displayed TRANSACTION APPROVED Please check for approval of the transaction before compl...

Page 55: ...NOTE If the card number is manually entered directly through the Point of Sale this screen may not display SELECT ORDER MAIL TEL Select TEL by pressing the q key NOTE If the card number is manually en...

Page 56: ...nstallment Transactions are transactions with a fixed installment amount and fixed term with a pre determined expiry date and period These transactions usually represent mail order goods with installm...

Page 57: ...PE CUST MOTO ECOM To process an eCommerce Order select ECOM by pressing the p key NOTE If the card number is manually entered directly through the Point of Sale this screen may not display SELECT MOTO...

Page 58: ...s credit card account Signed authority is required to be able to process a transaction as recurring If you misrepresent a transaction as recurring you may face a fine or other consequences including b...

Page 59: ...0 00 Key the TIP amount and verify the Total amount then press ENTER Tap Insert or Swipe cardholder s card Chip Cards are to be inserted and left in the Chip Card Reader Contactless cards are to be t...

Page 60: ...receipt No Signatures are required CUSTOMER COPY ENTER OR CLEAR Press ENTER to print the customer copy or CLEAR to return to the start screen Hand the customer their copy of the Transaction Record an...

Page 61: ...APPROVED If the transaction is approved this screen is displayed and the Point of Sale system prints a customer copy Please check for approval of the transaction before completing the sale If rejected...

Page 62: ...will display an AMOUNT NOT MATCHED screen In this instance process a completion transaction to the value of the Pre Authorisation then obtain another authorisation and complete another purchase transa...

Page 63: ...Magnetic Stripe Card Reader NOTE Pre Authorisation is not supported for contactless transactions CARD NUMBER For a hand key transaction key in the card number then press ENTER NOTE If the card number...

Page 64: ...tomer If rejected the terminal will display an error message outlining the reason please refer to section 17 Notify the customer and advise them to contact their Card Issuer Signature Authorisation Th...

Page 65: ...one minute on your Point of Sale System the transaction is assumed to be approved and the terminal will return to the start screen TRANSACTION APPROVED If the transaction is approved this screen is di...

Page 66: ...E If the customer s card is swiped or inserted or the card number is manually entered directly through the Point of Sale this screen may not display EXPIRY MMYY Key in the expiry date then press ENTER...

Page 67: ...orisation and complete another purchase transaction for the difference Please note that Visa Card schemes require the completion amount of a car rental transaction must be within 15 of the Pre Authori...

Page 68: ...iped through the Magnetic Stripe Card Reader CARD NUMBER For a Hand Key Transaction key in the card number then press ENTER NOTE If the customer s card is swiped or inserted or the card number is manu...

Page 69: ...he terminal will display an error message outlining the reason please refer to section 17 Notify the customer and advise them to contact their Card Issuer Cancellation of a Pre Authorisation Transacti...

Page 70: ...ough the Magnetic Stripe Card Reader The following two screen instructions only apply to Hand Key Transactions CARD NUMBER Key in the card number then press ENTER EXPIRY MMYY Key in the expiry date th...

Page 71: ...the Func Key to hand key card details Magnetic Stripe cards are to be processed through the Magnetic Stripe Card Reader CARD NUMBER Key in the card number then press ENTER NOTE If the customer s card...

Page 72: ...easier for both you and your customers CPC complies with operating requirements for cards issued by MasterCard and Visa Your settlement is unaffected with funds continuing to settle into your account...

Page 73: ...s currency agreed between the cardholder and merchant Records the exchange rate utilised by the merchant to complete the Transaction Confirms that the cardholder s selection is final Please note that...

Page 74: ...n will only display for Chip transactions when cardholder has accepted the exchange rate PROCESSING PLEASE WAIT The terminal status is displayed SIGNATURE REQUIRED If signature is required have the cu...

Page 75: ...Low Value Payments LVP are a convenient and efficient way of paying for goods and services when a small ticket payment transaction is detected LVP is limited to card scheme determined Merchant Catego...

Page 76: ...then press ENTER CASH OUT AMOUNT 0 00 Press ENTER NOTE Cash out is not available for LVP transactions TOTAL AMOUNT 10 00 Verify the amount is correct and accept by pressing ENTER Insert or Swipe card...

Page 77: ...sure you have your Merchant Identification or Terminal Identification number available If an error message appears on the terminal but is not listed below please call ANZ Merchant Services on 1800 039...

Page 78: ...rrect format Press CLEAR and re key the date in the format mmyy eg 0614 TRAN CANCELLED TRAN NOT ALLOWED An invalid Cash out or Refund Transaction has been attempted where the transaction type has been...

Page 79: ...tion amount An asterisk is displayed when the terminal has stored Electronic Fallback EFB transactions Chip Card Processing TRAN CANCELLED CARD REMOVED Displayed if the card is removed before the tran...

Page 80: ...Merchant category code falls under restricted list Contactless Card Processing USE ONE CARD PLEASE TRY AGAIN Displays when multiple cards presented please ensure that only one card is presented and it...

Page 81: ...CB will credit your bank account separately Please check directly with these third parties for when funds are available as times may vary ANZ automatically performs Settlement for you if it has not be...

Page 82: ...e manual to initiate the settlement SETTLEMENT IN PROGRESS The terminal will automatically display the following screens in sequence Please refer to your Point of Sale System to print a Settlement Rep...

Page 83: ...ited to your bank account at the last Settlement period This report does include American Express Diners Club and JCB total Refer to Transaction Reports section for diagram examples of Totals reports...

Page 84: ...ouchers Please make sure you retain your copies of manual credit card cheque and savings account Transaction Vouchers Transaction Records and all MOTO Transaction Records and associated order details...

Page 85: ...s required for cardholder to sign These are the details from the chip card that was used for this transaction NOTE This message will not be shown on the receipt for hand keyed or Magnetic Stripe Card...

Page 86: ...on the receipt The mark up on the exchange rate over a wholesale rate or government rate will be printed on the receipt with any commissions or fees charged printed separately for CPC Visa transactio...

Page 87: ...00 TERMINAL ID 00013009803 DEBIT CARD AC C SAV 9930 PUR AUD 10 00 APPROVED AUTH 009353 STAN 005125 28 02 12 10 18 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 DEBIT CA...

Page 88: ...9991 PUR AUD 10 08 SIGNATURE APPROVED AUTH 389588 STAN 005124 28 02 12 10 17 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 9991 PUR AUD 10 08 APPROVED AUTH 38...

Page 89: ...13009803 VISA C CR 9991 PUR AUD 600 00 TIP 10 00 TOAL AUD 610 00 Approved AUTH 696542 STAN 005458 28 02 12 15 55 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR...

Page 90: ...IS CONDUCTED BY ANZ EXCH RATE MARK UP 2 5 COMMISSION FEE 0 00 I AGREE TO THE INFORMATION ABOVE CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 8766 PUR AUD 20...

Page 91: ...G THE CURRENCY CONVERSION OR ITS DISCLOSURE EXCH RATE MARK UP 2 5 I AGREE TO THE INFORMATION ABOVE CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 MASTERCARD C CR 7898 PU...

Page 92: ...CARD AC C SAV 9930 REFUND AUD 10 00 APPROVED AUTH 109641 STAN 005131 28 02 12 10 49 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 DEBIT CARD AC C SAV 9930 REFUND AUD 10...

Page 93: ...13009803 VISA C CR 9991 REFUND AUD 10 08 SIGNATURE APPROVED AUTH 004432 STAN 005134 28 02 12 10 59 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 9991 REFUND A...

Page 94: ...NZ BANK AID A0000000041010 TVR 0000000000 APSN 00 C00002 ATC 0023 APPROVED AUTH 337119 STAN 005126 28 02 12 10 20 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 MASTERCA...

Page 95: ...000000041010 TVR 0000000000 APSN 00 C08006 ATC 0024 APPROVED AUTH 730471 STAN 005127 28 02 12 10 22 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 MASTERCARD C CR 0909 P...

Page 96: ...HE MERCHANT S LOCAL CURRENCY I ACKNOWLEDGE THE CURRENCY CONVERSION SERVICE IS CUNDUCTED BY ANZ EXCH RATE MARK UP 2 5 I AGREE TO THE INFORMATION ABOVE CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3...

Page 97: ...XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 5400 TOTAL AUD 1 00 VISA CREDIT AID A0000000031010 TVR 0000000000 APSN 00 P Y18 ATC 007A APPROVED REC NO 0568 29 02 12 14 06 M...

Page 98: ...00000031010 TVR 0000000000 APSN 00 P00002 ATC 007B APPROVED AUTH 835929 STAN 005232 29 02 12 14 07 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 5400 PUR AUD...

Page 99: ...A PREPAID AID A0000000031010 TVR 0000000000 APSN 00 P Y16 ATC 0001 APPROVED REC NO 0570 29 02 12 14 09 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 2368 PUR...

Page 100: ...PY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 5400 REFUND AUD 10 00 VISA CREDIT AID A0000000031010 TVR 0000000000 APSN 00 APPROVED AUTH 881509 STAN 005132 28 02 12 10 51...

Page 101: ...A CREDIT AID A0000000031010 TVR 0000000000 APSN 00 APPROVED AUTH 914349 STAN 005133 28 02 12 10 52 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 5400 REFUND A...

Page 102: ...031010 TVR 0000000000 APSN 01 C91Y36 ATC 0002 APPROVED AUTH 123456 REC NO 0501 28 02 12 11 34 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 0010 PUR AUD 10 91...

Page 103: ...ONVERSION SERVICE IS CONDUCTED BY ANZ EXCH RATE MARK UP 2 5 COMMISSION FEE 0 00 I AGREE TO THE INFORMATION ABOVE CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR...

Page 104: ...ERVICE IS CONDUCTED BY ANZ EXCH RATE MARK UP 2 5 COMMISSION FEE 0 00 I AGREE TO THE INFORMATION ABOVE CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 0010 PUR A...

Page 105: ...E CURRENCY CONVERSION SERVICE IS CONDUCTED BY ANZ EXCH RATE MARK UP 2 5 COMMISSION FEE 0 00 I AGREE TO THE INFORMATION ABOVE CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 000130098...

Page 106: ...CASH OUT AUD 10 00 APPROVED AUTH 487689 STAN 005128 28 02 12 10 41 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 DEBIT CARD AC C SAV 9930 CASH OUT AUD 10 00 APPROVED A...

Page 107: ...5 00 CASH OUT 10 00 TOTAL AUD 25 00 APPROVED AUTH 037477 STAN 005236 29 02 12 14 50 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 DEBIT CARD AC C SAV 9930 PUR 15 00 CAS...

Page 108: ...A C CR 9991 PUR AUD 10 91 SIGNATURE APPROVED AUTH 123456 REC NO 0496 28 02 12 11 14 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 9991 PUR AUD 10 91 APPROVED...

Page 109: ...9803 VISA C CR 9991 REFUND AUD 10 91 SIGNATURE APPROVED REC NO 0572 29 02 12 14 59 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 9991 REFUND AUD 10 91 APPROVE...

Page 110: ...LBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 9999999999999999 1213 PRE AUTH AUD 10 00 APPROVED AUTH 403977 STAN 005156 28 02 12 14 17 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL I...

Page 111: ...A CREDIT AID A0000000031010 TVR 0000000000 APSN 00 C00002 ATC 005B APPROVED AUTH 404123 STAN 005160 28 02 12 14 19 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C...

Page 112: ...CREDIT AID A0000000031010 TVR 0000000000 APSN 00 00 C08006 ATC 0059 APPROVED AUTH 404046 STAN 005158 28 02 12 14 18 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C...

Page 113: ...00 SIGNATURE VISA CREDIT AID A0000000031010 TVR 0000000000 APSN 00 APPROVED AUTH 404046 STAN 005166 28 02 12 14 32 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C...

Page 114: ...UD 200 00 APPROVED AUTH 405520 STAN 005176 28 02 12 14 44 PLEASE RETAIN FOR YOUR RECORD Mail Order Transaction CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 5...

Page 115: ...154 28 02 12 13 39 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD Telephone Order Transaction CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 5400...

Page 116: ...ID 00013009803 APPROVED 00 STAN 005235 29 02 12 14 44 Settlement Settlement Previously Taken ANZ SETTLEMENT TERMINAL ID 00013009803 APPROVED 00 STAN 005202 28 02 12 15 34 ANZ SETTLEMENT TERMINAL ID 00...

Page 117: ...10 08 005134 437731 991 RFD VI 28 02 10 59 10 08 005145 437731 991 PUR VI 28 02 11 14 10 91 005149 476173 010 PUR VI 28 02 11 34 10 91 005151 456461 400 PUR VI 28 02 13 23 10 00 005152 456461 400 PUR...

Page 118: ...9 42 0031 CASH 10 00 0001 RFND 61 98 0006 TOTAL 437 44 0038 APPROVED 00 STAN 005209 28 02 12 15 41 ANZ SUMMARY TOTALS XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013005007 PUR 0 00 0000 CASH...

Page 119: ...D 21 82 0002 TOTAL 93 18 0011 MASTERCARD PUR 10 05 0001 CASH 0 00 0000 RFND 0 00 0000 TOTAL 10 05 0001 TOTALS PUR 2969 55 0042 CASH 300 00 0003 RFND 617 82 0010 TOTAL 2651 73 0055 APPROVED 00 STAN 005...

Page 120: ...00 TERMINAL ID ID 00013009803 AS AT 28 02 12 PUR 489 42 0031 CASH 10 00 0001 RFND 61 98 0006 TOTAL 437 44 0038 APPROVED 00 STAN 005208 28 02 12 15 40 ANZ TIP ADDED REPORT TERMINAL ID ID 00013009803 VI...

Page 121: ...INING ONLY NOT A VALID TRANSACTION TERMINAL ID 12345678901 VISA C CR 9991 PUR AUD 1000 00 APPROVED AUTH 123456 STAN 005237 29 02 12 14 59 This Merchant Operating Guide forms part of your Merchant Agre...

Page 122: ...122 anz com Australia and New Zealand Banking Group Limited ANZ ABN 11 005 357 522 Australian Credit Licence Number 234527 ANZ s colour blue is a trade mark of ANZ 89675 04 2015 W437191...

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