35
34
CHEQUE ACCOUNT
The selected account is displayed.
$10.00 KEY PIN
Have the cardholder enter their PIN then press
ENTER.
PROCESSING
PLEASE WAIT
The terminal status is displayed.
TRANSACTION
APPROVED
If the transaction is approved, this screen is displayed
and your Point of Sale system will print a customer
copy. Please check for approval of the transaction
before completing the sale. If rejected, the terminal
displays an error message outlining the reason.
Notify the customer, advise them to contact their
Card Issuer and seek an alternative form of payment.
If the transaction is cancelled, the Point of Sale
system will print a second merchant Transaction
Record with “DECLINED TL” printed on the bottom
of the receipt.
12. Processing a Refund Transaction
Refunds are easy to process if a customer returns goods purchased from you.
For any goods purchased with a card that are accepted for return, or for any services that
are terminated or cancelled, or where any price adjustment is made, you must not make
either any cash-based refund to the cardholder or a refund to another card number. If you
do so, you may be liable for a chargeback claim of the original sales transaction should a
cardholder dispute which results in a debit to your merchant account for the amount of
the relevant “disputed” transaction.
Card schemes require a refund to only be processed on the same card number that was
used in the original sales transaction. Please check the card number from the original
receipt before processing the refund transaction. Refund is only available if this
transaction type has been enabled on the terminal otherwise the option will not appear
on the display. If Refund is not enabled on the terminal, please contact ANZ Merchant
Services on 1800 039 025 for assistance.
NOTE:
If a refund transaction is performed on an international card, please advise the cardholder that
the refund amount displayed on their statement may vary from the purchase amount due to the
changes in currency exchange rates. For more information on processing international card
payments, please refer to the ‘Customer Preferred Currency’ section 16.3. UnionPay refund via
contactless mode is not supported.
