41
40
TRANSACTION
APPROVED
If the transaction is approved, this screen is displayed
and the Point of Sale system prints a customer copy.
Please check for approval of the transaction before
completing the sale. If rejected, the terminal displays
an error message outlining the reason. Notify the
customer, advise them to contact their Card Issuer
and seek an alternative form of payment. If the
transaction is rejected, the POS system will print a
second merchant transaction record with
“DECLINED TL” and “SIGNATURE ERROR” printed on
the bottom of the receipt. No signatures are required.
13. Electronic Fallback (EFB) Processing
Electronic Fallback Processing (EFB) allows you to process transactions using your terminal
when:
• A communications time-out occurs
• The Card Issuer is not available.
The transactions are stored in the terminal and are trickle-fed for processing once the
terminal communications lines are restored. If your terminal is rendered inoperable, you
will be able to continue processing transactions using the Imprinter for Manual Processing
(please refer to section 14.1).
Please note that it is at the Card Issuer’s discretion as to whether they allow transactions to
be processed on that card whilst a terminal is offline. Many Card Issuers do not allow for
processing of cards when a terminal is offline due to the inability to check for a PIN.
You will know the terminal is offline when the following occurs:
• The terminal will request an Authorisation Number before processing a transaction. You
will need to call the appropriate Authorisation Centre for a manual authorisation
• ‘APPROVED *’ is printed on the Merchant Copy of the Transaction Record.
For each transaction, the terminal will check to see if it is online again. Once online, the
stored transactions will trickle through for processing on the back of other transactions.
The terminal has the capacity to store 100 EFB transactions. For any EFB transactions
attempted thereafter, the terminal will display an “EFB DISALLOWED” message.
If a card is swiped, you MUST phone for Authorisation if an Authorisation Code is
requested via the terminal (refer to section 1.3).
NOTE:
The examples given above are not an exhaustive list of the circumstances in which a
transaction may be charged back to you. Please refer to the General Conditions for further
information on Chargebacks.
Please note that when processing a Chip Transaction in Fallback mode, the Chip Card may
choose to decline the Transaction as it may have specific protection software programmed
onto its chip. Please request an alternative method of payment.
