Telephone System Configuration
34
CSG SIP Communications Gateway Operation/Reference Guide
To create a ring group, use the following procedure.
1.
Define the
Name
of the group. The name can be any mnemonic such as
Sales
or
Technical Support.
2.
Specify an extension to associate with the ring group. This is the extension that can be dialed to ring all
members of the group simultaneously or in order of listing.
3.
Choose the members of the ring group from the
Available Users
list. Click on a user extension or trunk,
and then click the arrow pointed at the
Ring Group Members
list to transfer. Select a user extension or
trunk in the
Ring Group Members
list and then click the arrow pointing toward
Available Users
to
transfer the selected item back to the list. Click the double arrow symbol to transfer all group members
back to the
Available Users
list.
4.
Choose a ring group strategy from the
Strategy
drop-down list. You can choose either
Ring All
which
will ring all phones in the defined group simultaneously, or
Ring Order
which will ring phones in
sequence determined by the order of the users or trunks in the group.
5.
Specify the number of seconds that each phone (or all phones) should ring before ringing the next phone
in order.
6.
Lastly, determine which action you want the system to take if no one answers the call. You can either
direct the call to the voicemail of a user, go to an IVR menu, or end the call.
Music on Hold
Music on hold is the music played to individuals on hold or during conference calls while conference members
are waiting for the call to begin. The CSG comes with a default group, or class, of sound files which can be
used for music on hold. Click
Music on Hold
and then select the default class to see the list of default sound
files.
If you think the default music is acceptable, but you’d like to give your system a more customized feel, you
can also upload your own music or sound files. Each file uploaded must be less than 10 megabytes, in 8KHz
mono, and in ulaw, alaw, g722, or gsm format.
Click
New MOH Class
to create a new label for a new group of music on hold files. Select the newly created
class from the Music on Hold list, and then use the upload form to upload new music on hold files to the list.
Once you have uploaded your files, click
Apply Changes
to make the files available. You can now use them
for call queues, parked calls, conferences, etc.
Go to
Options
,
General Preferences
to see which range of numbers have been
specified for ring groups.
FIG. 26
Music on Hold
Summary of Contents for CSG-500
Page 4: ...Safety Certification and Agency Approvals iv CSG SIP Communications Gateway ...
Page 8: ...viii CSG SIP Communications Gateway Operations Reference Guide Table of Contents ...
Page 12: ...CSG SIP Communications Gateway 4 CSG SIP Communications Gateway Operation Reference Guide ...
Page 22: ...Installation 14 CSG SIP Communications Gateway Operation Reference Guide ...
Page 83: ...Device Configuration 75 CSG SIP Communications Gateway Operation Reference Guide ...