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Telephone System Configuration

48

CSG SIP Communications Gateway Operation/Reference Guide

Voicemail

Voicemail is an option available for every extension. The relationship between the extension and voicemail is
established in

Users

. In that section you can specify whether voicemail is enabled for an extension, as well as

the PIN for retrieving voicemail. The

Voicemail

page lets you specify voicemail parameters, as well as

settings for sending voicemail notices to e-mail.

There are three tabs on the

Voicemail

page used for configuration:

General Settings

,

Email Settings

, and

SMTP Settings

.

General Settings

The General Settings page is the primary page used to configure CSG voicemail. Standard configuration
information is present, allowing you to confirm the extension used to check messages, as well as general
parameters such as the following:

FIG. 41

Voicemail

General Voicemail Settings Options

Extention for
Checking
Messages

This option defines the extension which Users call to access their
voicemail account.

Direct Voicemail
Dial

Select this checkbox to enable direct voicemail dialing. For
example, someone would be able to dial *6001 to directly dial the
voicemail box and leave a message for the person at extension
6001 if this checkbox is selected.

Max Greeting
(seconds)

With this option, you specify the maximum amount of time
available to record your voicemail greeting.

Dial "0" for
Operator

Callers who are sent to voicemail can press “0” for the operator
and be transferred either during the voicemail salutation, or after
recording the message. If this option is not enabled, a caller’s
pressing “0” will be ignored.

Message Options

Maximum
Message per
Folder

This field sets the maximum number of messages that a user can
have in any over their voice mail box folders.

Maximum
Message Time

The maximum duration of a message left by a caller. Time is
specified in seconds.

Minimum
Message Time

The minimum duration of a message specified in seconds. Any
message left that’s under the listed duration is discarded and isn’t
processed or retrievable.

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Summary of Contents for CSG-500

Page 1: ...Operation Reference Guide Network Communication CSG SIP Communications Gateway CSG 500 CSG 544 CSG 580 Last Updated 08 10 2011 CSG SIP Communications Gateway Operation Reference Guide ...

Page 2: ... whichever is greater Products that are returned and exhibit signs of damage or unauthorized use will be processed under the Non Warranty Repair Policy AMX will continue to provide Warranty Repair Services for products discontinued or replaced by a Product Discontinuance Notice Non Warranty Repair Policy Products that do not qualify to be repaired under the Warranty Repair Policy due to age of the...

Page 3: ...0 AS NZS 60950 EN 60950 Other A Tick Australia CE Mark European Union 2002 95 EC Restrictions on Hazardous Substances RoHS 2005 747 EC lead free exemption Annex C Telecom FCC Part 68 ANSI ITA 968 A Including Amendment A1 and A2 AS ACIF S002 AS ACIF S003 PTC220 EMC FCC Part 15 Class A EN55022 CISPR22 Class A EN55025 IEC 61000 AS NZS CISPR22 Class A ...

Page 4: ...Safety Certification and Agency Approvals iv CSG SIP Communications Gateway ...

Page 5: ...figuration Reset Switch 7 Pin Assignments 8 Installing the Hardware 9 Mounting the CSG 10 Instructions for Wall Mounting 10 Instructions for Wall Mounting Using DIN Rail Mounting Brackets 10 Telephone System Configuration 15 Logging On to the CSG 15 Subsequent Logins to the CSG 15 Bonjour Zero Configuration Client 16 The CSG Interface 17 Analog Hardware Configuration 18 Advanced Analog Options 19 ...

Page 6: ...vals 45 Incoming Calling Rules 46 Voicemail 48 General Settings 48 E mail Settings 49 SMTP Settings 49 Paging Intercom 50 Conferencing 52 Follow Me 53 Directory 55 Call Features 56 Feature Codes 56 Call Parking 58 Parking a Call 58 Application Map 58 Dial Options 60 Voicemail Groups 60 System Info 61 Networking 61 G 729 Codec 63 Backup 64 Update 64 Options 66 General Preferences 66 Language 67 Cha...

Page 7: ...ions Gateway Operations Reference Guide Other Settings Slide Out Menu 69 Setting Up Your Touch Panel to Work with Your CSG 71 MET ECOM Web Console 72 Configuration Page SIP Settings Tab 73 Configuring VoIP 74 Installing the NetLinx Module 74 ...

Page 8: ...viii CSG SIP Communications Gateway Operations Reference Guide Table of Contents ...

Page 9: ...d international phone calls and have access to phone features like call waiting caller ID call forwarding call queuing and voice mail The CSG comes in three different models the CSG 500 CSG 544 and CSG 580 The CSG 500 supports up to 50 users but offers no analog lines In addition to supporting up to 50 users you can integrate the CSG 544 and CSG 580 to outside PSTN or POTS networks The CSG 544 all...

Page 10: ...rresponding link is connected and the speed of the link Analog LEDs Indicates whether the analog port is installed and the type of port FXO FXS installed Not available on all models Rear Panel Components Power connector 5 1mm OD 2 1mm pin 12V 3 0A center positive Configuration Reset Switch Resets the current configuration to the factory default when pressed continuously during the boot process Con...

Page 11: ...d functionality of traditional telephony switches Current PBX solutions are expensive and proprietary Using the CSG you can replace an existing small business PBX Since it runs on Linux it inherits all of the power and stability of that operating system The CSG works with most standards based IP telephone handsets and software The CSG also supports analog phones and ADSI screen phones ...

Page 12: ...CSG SIP Communications Gateway 4 CSG SIP Communications Gateway Operation Reference Guide ...

Page 13: ...type of modules installed in the CSG model These ports provide 16ms of analog port echo cancellation The unit is rated for a total of 8 REN across all FXS ports Each individual port is rated for up to 3 REN 1500ft 450m Four 10 100BaseT LAN ports and one 10 100BaseT WAN port provide the functionality to connect to the local network as well as allowing the CSG to act as a router All the Ethernet por...

Page 14: ...Installation 6 CSG SIP Communications Gateway Operation Reference Guide FIG 2 CSG Ports LEDs FXS FXO FXS FXO Port LED Correlation ...

Page 15: ...d or the interface is inactive Green flashing Link is up at 100Mbps LED flashes at 1 10 second intervals as traffic is detected Red flashing Link is up at 10Mbps LED flashes at 1 10 second intervals as traffic is detected IP Phones 4 ports Off No line is connected or the interface is inactive Green flashing Link is up at 100Mbps LED flashes at 1 10 second intervals as traffic is detected Red flash...

Page 16: ...G button you to lose all configuration settings Console Port Pinouts Pin Description 1 Ground Connect to DB9 pin 5 2 Unused Leave Open 3 Primary RxD To CSG Connect to DB9 Pin 3 4 Unused 5 Tx From CSG Connect to DB9 Pin 2 6 CTS To CSG Connect to DB9 Pin 7 7 Open 8 RTS From CSG Connect to DB9 Pin 8 RJ11 Analog Port Connector Pinouts Pin Description 1 Unused 2 Unused 3 Tip 4 Ring 5 Unused 6 Unused ...

Page 17: ...og ports that are configured as FXO ports If you are using the CSG 500 you can skip this step IP Phone and Network Ethernet Port Pinouts Pin Description 1 Rx Receive Negative 2 Rx Receive Positive 3 Tx Transmit Negative 4 Unused 5 Unused 6 Tx Transmit Positive 7 Unused 8 Unused The analog port configuration is selected when purchasing your CSG unit If you are using the CSG 544 do NOT connect analo...

Page 18: ...mounting bracket mounting the unit to the wall 5 Repeat step 4 to attach the second bracket to the wall Instructions for Wall Mounting Using DIN Rail Mounting Brackets The AC DIN CS3 DIN Rail Mounting Brackets FG532 06 allow you to install the CSG on a standard DIN rail or top hat rail The DIN Rail Mounting Bracket comes in a kit that includes everything you need to mount a single device on a stan...

Page 19: ... piece The DIN mounting clips also have two holes drilled in the top portion of the clips that indicate the top of the clip FIG 5 AC DIN CS3 Clip Bracket assembly attach to CSG FIG 6 AC DIN CS3 DIN Rail Mounting Bracket mounted on a DIN rail Notch indicates top of the bracket Bracket DIN Mounting Clips 2 per bracket Drilled holes indicate top of the clip DIN Rail DIN Mounting Clip attached to the ...

Page 20: ...n of the DIN Rail Mounting Bracket and the orientation of the mounted device FIG 7 Device mounted on a DIN rail using the DIN Rail Mounting Bracket kit Mounted Device front panel facing UP Bracket Clamp assembly mounted to device DIN Rail Note Mount devices with visual indicator LCD displays LEDs facing up for ease of use ...

Page 21: ...also mount the CSG by attaching the mounting brackets to the bottom of the unit FIG 8 displays the CSG with mounting brackets attached to its underside The bracket clamps attach to the DIN rail as shown in FIG 6 FIG 8 DIN Rail Mounting Brackets attached to the bottom of the CSG unit ...

Page 22: ...Installation 14 CSG SIP Communications Gateway Operation Reference Guide ...

Page 23: ...field of a CSG supported web browser enter the IP address assigned to your CSG The default LAN IP address is 192 168 69 1 To log on to the system enter the following credentials Username admin Password password The first time you log on you will be prompted to change your password from the default You should have already chosen a new password during the installation process Once the log on process...

Page 24: ...dows It is free and widely available for download If you don t already have it installed on your PC download and install Bonjour for Windows before you begin Perform these steps to log on to the CSG through Bonjour for Windows 1 With Bonjour for Windows running on a PC that has access to the LAN on which the CSG resides connect the CSG to the network see the Installing the Hardware section on page...

Page 25: ...the right column Many pages have additional information Click on the information symbol a blue i enclosed in a circle to get more information about a field or page The System Status page is the default page This page shows you the current version of firmware you are using the status of any trunk lines you have configured the realtime status and additional details of all user extensions including t...

Page 26: ...e network or POTS Plain Old Telephone System FXS modules provide both dial tone and ringing voltage to an analog phone FXO modules accept dial tone and provide an interface to the traditional phone lines You plug a telephone line into an FXO port and an analog telphone into an FXS port On this page you can specify the signalling type for your FXS and FXO ports You have two choices either Kewl Star...

Page 27: ... Honor Mode This option enables you to choose whether you apply the opermode setting to your FXO modules only or to both FXS and FXO modules Boost Ringer This option enables you to set the voltage used for ringing an analog phone You can choose from normal and peek 89V Normal sets the ring voltage to a normal level Peek sets the voltage to 89v Fast Ringer This option enables you to set the fast ri...

Page 28: ...ise This setting causes the NLP to inject random noise to mask the echo reflection For users in normal environments Random Noise may be acceptable Hoth Noise This setting causes the NLP to inject a low end Gaussian noise with a frequency spectrum similar to voice For users in normal environments Hoth Noise may be acceptable Suppression NLP This setting causes the NLP to suppress echo reflections b...

Page 29: ...or detecting busy signal Select Yes to enable this feature Busy Count If Busy Detection is enabled it is also possible to specify how many busy tones to wait for before hanging up The default is 4 but better results may be achieved by setting to 6 or 8 The higher the number the longer it will take to hangup a channel A higher number also lowers the possibility of false detections Busy Pattern If B...

Page 30: ...g the middle of a call Few zones are supported but can be selected with the Progress Zone option Progress Zone This option defines the call progress zone for the trunk interfaces Use CallerID If this option is enabled Caller ID detection is also enabled Caller ID Start This option allows one to define the start of a caller ID signal Select Ring from the drop down list to start caller ID when a rin...

Page 31: ...gain level for each port will be listed This option can be used to raise or lower the audio level on your ports Normally you should not have to adjust your analog ports beyond the initial calibration Should you still need to fine tune your audio settings please select one of the following Low Soft Normal Loud Louder Once you have completed the Analog Trunk definition click Update For these changes...

Page 32: ...Edit to further refine your service provider definition A detailed definition will be displayed The Edit Service Provider page gives you the ability to change your caller ID as well as select a range of codecs Click Update when you have completed your changes or Cancel to discard your changes FIG 16 Add New Service Provider FIG 17 Edit VoIP Service Provider Edit Service Provider Page Options Optio...

Page 33: ...nk it will appear in the SIP IAX trunks list There are Edit and Delete buttons associated with each VoIP trunk listing Click Edit to further refine your trunk definition FIG 18 Create New SIP IAX Trunk Definition Create New SIP IAX Trunk Page Options Option Description Type Select either the SIP or IAX protocol SIP Identifies that the trunk sends and receives calls using the VoIP protocol SIP IAX ...

Page 34: ...take precedence over the Global CID and the CID set in VoIP trunks From Domain If required by your provider specify your primary domain identity to show in the domain field of the From header for outgoing SIP invites Otherwise only your IP address will be sent in the From header From User If required by your provider specify the user to show in the user field of the From header for outgoing SIP in...

Page 35: ... an analog line but long distance 10 digit dials through a low cost SIP trunk You can optionally set a failover trunk to use when the primary trunk fails The Outgoing Calling Rules give you the ability to use basic pattern matching to differentiate outbound calls and route them accordingly The tab displays each outgoing calling rule established and the service providers assigned FIG 20 Outbound Ca...

Page 36: ...ine a call within the state of Alabama If a call began with _9 followed by 7 digits it would be a local call that probably doesn t require a long distance charge Instead of adding a rule for every extension or phone number you call specify the pattern in this rule similar to the example All patterns begin with the underscore _ character There are special characters which can be used in patterns X ...

Page 37: ... be part of the dial plan Once you have completed the dial plan definition click Save to accept the plan or Cancel to abandon your changes Click Apply Changes in the upper right corner of the page to make your changes immediately available Click Edit next to a dial plan on the list list to edit a previously defined plan or Delete to delete a dial plan New CallingRule Page Options Cont Use Trunk Sp...

Page 38: ... users as well as change attributes of several users at the same time Your first step when setting up a new system will be to create one or more users Click Create New User to create a new user extension FIG 23 User Extensions FIG 24 Create New User Create New User Page Options Option Description Extension The numbered extension e g 6000 assigned to the defined user The extension must be a number ...

Page 39: ...irectory of all extensions so that inbound callers can reach someone in your office by dialing the first few digits of the person s first or last name The company directory includes only the name of the extension if you check this option SIP Identifies whether the extension sends and receives calls using the VoIP protocol SIP IAX Identifies whether the extension sends and receives calls using the ...

Page 40: ...ms you usually have problems with your NAT configuration or your firewall s configuration of SIP and RTP ports Can Reinvite By default the CSG will route the media streams from SIP endpoints through itself Enabling this option causes the CSG to attempt to negotiate the endpoints to route the media stream directly It is not always possible for the CSG to negotiate endpoint to endpoint media routing...

Page 41: ... or Cancel Ring Groups Ring groups allow a group of phones or devices to ring simultaneously or in sequence ring order This provides the opportunity for multiple people to answer a call ring all or one person can answer a call from any phone The CSG does not come with a default ring group To create a new ring group click New Ring Group at the top of the Ring Groups page Create New User Page Option...

Page 42: ...ds that each phone or all phones should ring before ringing the next phone in order 6 Lastly determine which action you want the system to take if no one answers the call You can either direct the call to the voicemail of a user go to an IVR menu or end the call Music on Hold Music on hold is the music played to individuals on hold or during conference calls while conference members are waiting fo...

Page 43: ...Creating a Queue 1 The extension for the queue will automatically populate in the Queue field with the next available extension If you want the number to be something other than the automatically chosen one enter it in the Queue field 2 Next give the queue a name that will be meaningful The queue will be referenced by this name so be sure to make it sufficiently descriptive as well For example Tec...

Page 44: ... is the default option Strict Callers cannot join a queue with no agents or if all agents are unavailable Leave When Empty This option mirrors the Join Empty but it represents a queue in which agents had been logged in but are now gone At 5 00 pm when your employees go home you can program the queue to shut down when the agents log out The existing callers in queue are forced to exit and no new ca...

Page 45: ... constructed is to examine the default Welcome menu provided with your CSG Click Voice Menus Welcome in the Voice Menus list The options for the welcome menu are displayed similar to the example shown in the above illustration The Welcome menu consists of the following steps Answer the Call Wait 1 Sec Play thank you for calling Listen for KeyPress Play if u know ext dial Listen for KeyPress Play o...

Page 46: ...ce if the call is over Congestion The Congestion option is similar to the Busytone option The Congestion option should be selected if there is a step in the process in which you want to play a congestion signal to the caller You would play the congestion signal to the caller for instance if you want to indicate the line is not available Digit Timeout The Digit Timeout option is used to set the max...

Page 47: ...pts in your voice menu This option is especially useful if you want to begin with the default language and then give the option of setting a different language for the rest of the menu For example voice prompts will begin in English but if a user is given a choice and presses 2 for Spanish all further voice menu prompts will be in Spanish provided that language module is loaded Goto Directory The ...

Page 48: ...s 4 Save in Friends Messages Help during msg playback Rewind Exit during msg playback Skip forward 2 Change folders 0 Switch to new Messages 1 Switch to old Messages 2 Switch to Work Messages 3 Switch to Family Messages 4 Switch to Friends Messages To cancel and return to main menu 3 Advanced Options 5 Send Message Return to main menu 0 Mailbox options 1 Record your unavailable message 2 Record yo...

Page 49: ...Voice Menus to enable complete functionality of the DTMF feature Voice Menus cannot be completely defined until all required voice menus are defined To create the 14 required Voice Menus perform the following steps 1 Open a web browser use the IP address of the CSG to navigate to the Administrative webpage of the CSG and login See the Logging On to the CSG section on page 15 for more information 2...

Page 50: ... Actions area 9 Leave the Allow Dialing Other Extension and Allow KeyPress Events check boxes unchecked 10 Click Save 11 Repeat Steps 3 through 10 for digits 2 3 4 5 6 7 8 9 0 and replacing 1 in the instructions with the appropriate digit or symbol For example to configure enter Press in the Body field When finished entering all remaining digits and symbols proceed to step 12 Steps 12 through 16 c...

Page 51: ...field 28 Select Answer from the Add new Step options menu 29 Click the Add new Step button The information you entered appears in the Actions area 30 Select Wait from the Add new Step options menu A series of new options appear FIG 31 31 Enter 1 in the Wait field 32 Click the Add new Step button The information you entered appears in the Actions area Steps 33 through 35 add authentication to the A...

Page 52: ... page Here the user may modify several options Click Record a new Voice Menu Prompt to record a custom voice menu prompt The following options will be available FIG 35 Custom Voice Menu Prompts Page Custom Voice Menu Prompts Page Options Record Again Clicking this button allows the user to make another attempt at recording and replacing an existing custom sound file Play Clicking this button bring...

Page 53: ...nu Prompts FIG 38 New Time Interval New Time Interval Page Options Time Interval Name Specify a unique name to help you identify this time interval when it is referred to in the creation of calling rules A name can be anything such as BusinessHours OffHours or Holiday By Day of Week Select this radial button if you wish to specify one or more days of any week Select the range of days using the dro...

Page 54: ...oming Calling Rules page The main page displays the incoming calling rules created for each trunk No rules are displayed if you have just setup your CSG Click New Incoming Rule to create a new incoming calling rule The new incoming rule form will be displayed There are only a few options you will need to define to create a new rule FIG 39 Incoming Calling Rules FIG 40 Incoming Calling Rules New Ti...

Page 55: ...umber you call specify the pattern in this rule similar to the example All patterns begin with the underscore _ character There are special characters which can be used in patterns X Any digit from 0 9 Z Any digit from 1 9 N Any digit from 2 9 1 2 3 6 9 Any digit within the brackets in this instance 1 2 3 6 7 8 9 The period is the wildcard which will match anything remaining For example _9011 matc...

Page 56: ...sages This option defines the extension which Users call to access their voicemail account Direct Voicemail Dial Select this checkbox to enable direct voicemail dialing For example someone would be able to dial 6001 to directly dial the voicemail box and leave a message for the person at extension 6001 if this checkbox is selected Max Greeting seconds With this option you specify the maximum amoun...

Page 57: ...by the owner of the voicemail extension Standard options are presented to the caller allowing them to discard the message or re record it You must specify SMTP settings to send e mail E mail Settings Options Send Messages by E mail Only If this option is set voicemail messages will only be accessible by e mail Attach Recordings to E mail This option is used to choose whether voicemail is sent to a...

Page 58: ...r to be able to dial a page intercom group the pagegroups local context must be included in the user s dialplan FIG 42 Paging Intercom FIG 43 New Page Intercom Group New Page Intercom Group Options Extension for this Page Intercom Group Specify the extension associated with this page intercom group Type Specify the type of group for this extension 2 Way Intercom The person initiating the call and ...

Page 59: ...specify additional settings for paging and intercom The following setting is available Click Save to retain your changes or Cancel to abandon them Once you have completed making changes to the Paging Intercom sections click Apply Changes to make them immediately available FIG 44 Settings for Paging Individual Extensions Page an Extension Options Prefix for Paging an Extension Specify the key seque...

Page 60: ...User feature If the conference bridge is to have marked users or admin users those users should enter the conference from a separate extension Admin users can lock and unlock the conference and can kick the most recent conference participant Marked users are special users whose entrance and exit if the Wait for Marked User or Close Conference When Last Marked User Exits are selected can either beg...

Page 61: ... locate the person you are calling 6 Then Buddy s mobile phone and home phone begin to ring simultaneously 7 Buddy s android at home answers the phone and hears Incoming call from Then it hears Dusty state his name Then it hears Press 1 to accept this call or 2 to reject it This occurs while Buddy s mobile phone continues to ring 8 Buddy s android quickly hangs up the phone instead of pressing 1 o...

Page 62: ...ss 1 to accept this call or 2 to reject it 10 Buddy presses 1 to accept the call 11 Lastly Buddy begins speaking with Dusty Use the following procedure as a guide to configure Follow Me for an user extension 1 Click Edit for the user extension which you wish to configure The edit box for the Follow Me definition will appear 2 To enable the Follow Me feature select Enable for the Status option 3 Se...

Page 63: ...box by using the up and down arrows located to the far right of each entry If you wish to delete an entry simply click the X located next to the up arrow Click Save to retain your changes or Cancel to discard them Then click FollowMe Options along the top to configure additional options for Follow Me The following self explanatory options can be enabled or disabled Playback the incoming status mes...

Page 64: ...e options are described below Settings Options Directory Extension The extension to dial to access the names directory Also read the extension number Select this checkbox if you would like the extension number as well as user name to be read before presenting dialing options to the caller Use first name instead of last name Select this checkbox if you want to give callers the ability to search on ...

Page 65: ...a few seconds otherwise the attended transfer will be cancelled After entering the destination extension within the alloted time you will hear ringback if the destination extension is available If the destination extension answers you will be given the opportunity to announce the call transfer Simply hang up the phone to complete the call transfer If you hang up before the destination extension an...

Page 66: ...that the call remains parked is determined by the number of seconds specified If the call is not retrieved in this time the call will be redirected to the user that originally parked the call Application Map The Application Map tab gives you the ability to define a keypress sequence which will execute a specific application along with the application s arguments One example of using this feature w...

Page 67: ...activated this feature This feature will be accessible by the caller only self callee Run the application on the same channel that activated this feature This feature will be accessible by the callee only peer callee Run the application on the opposite channel from the one that has activated this feature This feature will be accessible by the callee only self both Refer to the description for self...

Page 68: ...ending the DTMF sequence defined on the Feature Codes page H Option Allows the calling party to hang up by sending the DTMF sequence defined on the Feature Codes page k Option Allows the called party to enable parking of the call by sending the DTMF sequence defined on the Feature Codes page K Option Allows the calling party to enable parking of the call by sending the DTMF sequence defined on the...

Page 69: ... server If you do not have an NTP server specified you can set your default time zone from within the General tab The CSG Config tab describes the exact model information This information will be useful for technical support Networking The Networking page is used to configure your general network settings as well as your Wide Area Network WAN settings Local Area Network LAN settings and Timezone s...

Page 70: ...your CSG to complete setting the time zone as your default To reboot your appliance go to Options Reboot and click Reboot Now General Tab Options Hostname The hostname assigned to the CSG This name will be used to identify the CSG on your network NTP Server This field gives you the ability to specify the URL or IP address of an NTP server This is useful if you wish to regularly synchronize the CSG...

Page 71: ...License Key field should begin with G729 Then click Register Your registration information will be securely sent to AMX s registration server The registration process may take a few minutes to complete A message box will appear to let you know once the firmware has finished updating You must reboot your CSG for these changes to take effect Click Options on the left menu select the Reboot tab and t...

Page 72: ...r uploading newer CSG firmware images and for downloading newer Polycom firmware and bootrom images to the CSG Visit the Tech Center at www amx com to download firmware updates for the CSG There are two interfaces for putting a new CSG firmware image on the CSG The first section provides the user the ability to specify a location from which the CSG will connect and download the updated software Yo...

Page 73: ...The Polycom firmware and bootrom images will be installed during the next reboot cycle of the CSG Click Options on the left menu select the Reboot tab and then click Reboot Now to reboot your appliance Rebooting your CSG will terminate any active calls The next reboot cycle will be increased by approximately 5 minutes during the installation process In addition you must reboot your Polycom phones ...

Page 74: ...en no other CallerID of a higher priority is specified Global Outbound CID Name This setting specifies the default CallerID name that is used for all outgoing calls You may wish to set this to your company s name Leave this value blank if you want the user s CallerID name to appear on outbound calls Operator Extension Select the user extension from the drop down list which will be dialed when a us...

Page 75: ...11xxx T Calls beginning with the character followed by 011 digits and then at least three more digits before any arbitrary number is matched are dialed after the Digit Timeout is reached 0 2 9 xxxxxxxxx Calls beginning with 0 followed by any digit from 2 9 followed by 9 more digits are dialed immediately 1 2 9 xxxxxxxx Calls beginning with the character followed by 1 followed by any digit from 2 9...

Page 76: ...G SIP Communications Gateway Operation Reference Guide Reboot The Reboot tab gives you the ability to reboot your CSG Some configuration changes you make may require a system reboot Rebooting the appliance will terminate all active calls ...

Page 77: ...factory default password 1988 into the password keypad to access this page The Protected Setup Navigation buttons appear on the left of the panel screen when the Protected Setup page is active Other Settings Slide Out Menu The Other Settings button FIG 65 provides a slide out menu with the option to select the SIP Settings page Select SIP to access the SIP Settings page The options on the SIP Sett...

Page 78: ...w panel missed a blink message from the master It will remain yellow for 3 missed blink messages and then turn red It will return to green when a blink message is received Note A lock appears on the icon if the panel is connected to a secured NetLinx Master Status This option enables the SIP Stack on startup If you disable this option the panel will not attempt to read the rest of the configuratio...

Page 79: ...nect to the proxy server 9 Press Save 10 Press Back to return to the previous page The firmware for your panel must be up to date to use SIP Refer to your panel s user manual for information on upgrading its firmware SIP Settings Options Cont Option Description Port Number The option displays UDP the port you use to connect to the proxy server The standard SIP port is 5060 but some providers use d...

Page 80: ...onsists of a series of web pages that separate device configuration options by category Collectively the pages in the web console are referred to as the Configuration Manager Each page of the Configuration Manager is described in the following sub sections FIG 67 Configuration Manager Summary of Settings Page initial view Click to Login Logout Click to refresh Click to access the four main the Con...

Page 81: ...nables you to enter the IP address or DNS name of the proxy server that you want to use to register The IP address depends on whether you connect the entry communicator to one of the IP Phone ports or through the LAN with the CSG Server Port The option displays UDP the port you use to connect to the proxy server The standard SIP port is 5060 but some providers use different ports STUN Address This...

Page 82: ...activate the SIP settings 9 Click Accept Installing the NetLinx Module Each panel has an available module which may be helpful with getting the panel to work with the CSG Download the module for the intercom panel from the Tech Center at www amx com Unzip the file and include it in your NetLinx project file For information on using the NetLinx Module consult the Communications Module User Guide av...

Page 83: ...Device Configuration 75 CSG SIP Communications Gateway Operation Reference Guide ...

Page 84: ...registered trademarks of AMX AMX reserves the right to alter specifications without notice at any time It s Your World Take Control 3000 RESEARCH DRIVE RICHARDSON TX 75082 USA 800 222 0193 469 624 8000 469 624 7153 fax 800 932 6993 technical support www amx com ...

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