AMX CSG-500, Operation/Reference Manual

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Telephone System Configuration
38 CSG SIP Communications Gateway Operation/Reference Guide
In the example, when a caller dials your company number ending in 7000, the call is answered, and after a
pause of one second the caller is greeted in the following manner: “Thank you for calling. If you know your
party’s extension, please dial it now. Otherwise to reach an operator please dial 0.” If the caller tries an
extension, the menu will respond with “Please wait while I try that extension.” If no action is taken by the
caller, the menu will repeat after 6 seconds.
This is an example of a basic voice menu. In the example, each action is a step chosen from the list of available
menu options. The available menu options are as follows:
Add New Step Options
Answer This step is automatically added when creating a new menu. This step
answers the incoming call.
Authenticate The Authenticate step is used to restrict access to one or more areas of your
system. This is useful when one wants users to have to enter a PIN code to
proceed to a particular part of the current menu, to a different menu, or to
ring an extension.
Background This step is used to play an audio file in the background while waiting for the
caller to enter an extension or number. Playback is terminated once the user
begins to enter an extension. To select a file to play, click and hold in the
field next to the
Background choice to scroll through a list of pre-recorded
sound files. In the example above, “Play ‘otherwise’ & Listen for KeyPress”
is an example of using the
Background option.
Busytone The Busytone option should be selected if there is a step in the process in
which you want to play a busy signal to the caller. You would play the
busyone to the caller, for instance, if the call is over.
Congestion The Congestion option is similar to the Busytone option. The Congestion
option should be selected if there is a step in the process in which you want
to play a congestion signal to the caller. You would play the congestion
signal to the caller, for instance, if you want to indicate the line is not
available.
Digit Timeout The Digit Timeout option is used to set the maximum amount of time
allowed between key presses. If a full extension is not entered in the
specified time, the entry will be considered invalid. A field for entering the
number of seconds before timeout appears next to the option.
DISA DISA (Direct Inward System Access) is an application which allows callers
from outside the system to get access to an internal dial tone and place calls
from within your internal system. A passcode is required. If the passcode
entered is correct, the user is given a system dial tone on which a call may
be placed.
Note: Use caution when choosing this option. This option can pose a
security risk.
Response
Timeout If a caller does not enter a response with the time specified in this field, the
call will terminate. This step could be put at the end of a series of menu
choices.
Playback The Playback option is similar to the Background option because it will
play a sound file you select. However, this option does not allow interruption
from a KeyPress event, and will move on to the next step in your list.
Set Music on
Hold Class Set the group of music on hold files to be associated with this voice menu.
Wait The Wait option pauses the execution of steps in the voice menu list for the
number of seconds you specify.
WaitExten The WaitExten option is specified to give a caller a specified amount of time
to enter an extension.
Goto Destination The Goto Destination option lets a caller choose to go to either a voice
menu, a specific extension, voicemail box, or a ring group from a list of
destinations.