AMX CSG-500, Operation/Reference Manual

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Telephone System Configuration
17 CSG SIP Communications Gateway Operation/Reference Guide
The CSG Interface
The CSG Interface gives you the ability to configure the basic hardware and dial plan elements you need when
initially setting up your system. You must create trunks, system users, conferencing, voice mail, etc. After
logging into the CSG Interface, you’re presented with a variety of options on the left side of the page.
The CSG Interface supports the following browsers:

Firefox 1.5 through 3.0

IE 7

Safari 3.x

Opera 9.x
Every page of the CSG Interface has two columns. The left column identifies all the elements for which you
can program the CSG. The elements listed begin with
System Status
, which is the first page you see upon
logon, and proceed down to
Options
. Clicking any of the tabs on the left of the page opens the corresponding
page in the right column. Many pages have additional information. Click on the information symbol, a blue “i”
enclosed in a circle, to get more information about a field or page.
The
System Status
page is the default page. This page shows you the current version of firmware you are
using, the status of any trunk lines you have configured, the realtime status and additional details of all user
extensions, including the new and old voicemail message count for each user extension (
e.g.
Messages: new/
old), and the realtime status of all agents, conference rooms, and parked calls. You can click on most extension
definitions to get more information. In addition, the
System Status
page gives you the ability to log in, log out,
pause, and unpause an agent that is associated with one or more call queues.
FIG. 11 System Status Page
A user extension will have the status of “Unavailable” when the VoIP account
associated with it is not registered to the CSG. The status will not change to
“Unavailable” when a user extension has both an analog port and a VoIP account
associated with it.