29
TROUBLE SHOOTING
PORTERO DIGITAL -
DIGITAL
DOOR ENTRY SYSTEMS
- PORTIER NUMÉRIQUE
Ensure that the entrance panels of the installation are correctly configured.
To do so, check that the values selected in the different positions of the
configuration menu are the same as those shown in the section entitled
Configuration Instructions.
To program the telephones, make sure that you are in the main entrance
panel. Before keying the telephone code into the main entrance panel, check
that you have communication with the panel. Remember that the audio unit
emits confirmation tones when the telephone has received the code (programmed
telephone). If you are unable to program the telephone: check the connection
between the keypad and the audio unit.
Nothing works
Check the mains voltage in the power supply units. Ensure that the green
led of the power supply to the audo unit is lit. Make sure that the voltage
between and + of the power supply unit is 15 ± 10% Vdc. Check if
there are any short circuits and, if so, fix them. Disconnect the power
supply unit from the mains for 1 minute and then reconnect it. If the
problem persists, disconnect all the and + terminals from the power
supply unit and check that the voltage between and + is 15 ± 10% Vdc.
If it is not, there may be something wrong with the power supply unit.
The cardholders of the entrance panel with directory do not light up
Make sure that the voltage between and + of the power supply unit is
15 ± 10% Vdc. Check the and + connections of the entrance panel with
directory to the audio unit. If no fault is detected, there may be something
wrong with the panel with directory.
There is no audio confirmation that a key has been pressed
Check that the voltage between and + of the keypad is 15 ± 10% Vdc.
Check the and + connections from the keypad to the power supply unit.
If no fault is detected, there may be something wrong with the keypad.
In the display the key which has been pressed does not appear
Check if there is audio confirmation that a key has been pressed. Check
that the voltage between and + of the audio unit is 15 ± 10% Vdc.
Check the and + connections from the audio unit to the power supply
unit. Check the connection between the keypad and the audio unit.
In the display appear "88888"
Ensure that the voltage between and + of the audio unit is 15 ± 10%
Vdc. If the voltage is correct, there may be something wrong with the
audio unit.
The text F0 flashes in the display
Check if there is a short circuit in the connections from the audio unit to
the telephones, D1 and D2. If no fault is detected, there may be something
wrong with the audio unit.
The text F1 flashes in the display
Check the connection between the numerical keypad and the audio unit.
If no fault is detected, there may be something wrong with the numerical
keypad or the audio unit.
If the entrance panel emits intermittent tones when a call is made
The call tone cannot be heard on the telephone: check that the handset
is not off the hook. Check that the programming switch of the telephone
is in the ON position (on the left). Check the connections D1 and D2 from
the audio unit to the telephones and the connections D2 and D3 between
panels (installations with several points of entry). Check connections D4
and D5 between panels (installations on estates). If no fault is detected,
there may be something wrong with the telephone or with the audio unit.
No telephone can be heard from the entrance panel
Check the volume control on the panel. If you cannot find the fault, there
may be something wrong with the audio unit.
One telephone cannot be heard from the entrance panel
Check connections D1 and D2 from the telephone to the audio unit. If
you cannot find the fault, there may be something wrong with the
telephone.
You cannot hear the entrance panel on any telephone
Check the volume control on the telephones on the entrance panel. If you
cannot find the fault, there may be something wrong with the audio unit.
You cannot hear the entrance panel on one telephone
Check connections D1 and D2 from the telephone to the audio unit. If
you cannot find the fault, there may be something wrong with the telephone.
The sound produces feedback
Lower the sound level using the volume controls on the audio unit.
The electric lock does not work
Check the connections of the keypad. Check that when the electric lock
button is pressed, the voltage between 11 and 12 of the keypad is 15
± 10% Vdc. If you cannot find the fault, there may be something wrong
with the electric lock.
In an installation with several points of entry you are unable to call from one
of them.
Verify that you can call the telephones independently (connect D1, D2
of one panel to the telephones and disconnect D3, D2 from the other
panels). If you can establish communication in this way, you must adjust
the power supply level of the audio units (please contact the manufacturer).
If it is not possible to establish independent communication, there may
be a problem with the audio unit or the keypad.
In installations with several points of entry, calling on one of the entrance
panels does not deactivate the other panels of the system
Check connections D2 and D3 between the different panels of the system.
If you cannot find the fault, there may be something wrong with the audio
unit.
