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My labels keep wrapping around the nip roller
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You may have an adhesive build up, or part of a label on your nip roller
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Your labels may be lifting slightly and sticking to the nip roller as they pass through
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Your labels may have a heavy coating weight of adhesive, which may be bleeding from the
edges of the label, causing them to stick to the roller
Registration problems
I have changed my media and now the sensor is not reading the mark
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You may need to re-teach your sensor as outlined on page 18.
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Is your sensor mark in line with the sensor?
I have added laminate and the sensor is not reading the mark correctly
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If your laminate now covers the sensor mark, you may have to re-teach your sensor
I am using a colored media and the sensor is reading both the mark and the media
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You will have to re-teach your sensor.
My register is moving in and out
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Slow your machine down, or lengthen your electronic black mark setting
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Your printer’s label pitch may be moving.
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Re-teach your sensor (page 18)
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Is your machine set to Blank label mode? See page 19
.
The machine is timing out before it reaches the mark
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Your front drive nip roller may not be pressed firmly enough against the paper.
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Increase the pressure of the front nip roller you are using to drive the paper through to rectify
this problem.
Cutting problems
Some of my labels between the marks are cut and some are not
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You may need to increase your die stroke as it may not be long enough to cut the whole die
My die cuts everywhere except one area on one side
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There could be something stuck to the bearings of the magnetic cylinder or the ends of the anvil
preventing cutting in that area. Always inspect the anvil and cylinder to make sure they are
clean.
My die has gone blunt (or is slightly damaged) in one small spot
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You can underlay the die plate with a very thin material, like a 15 micron BOPP or similar, but
the easiest and most permanent way is to find the low spot and paint a small amount of nail
polish underneath it. Only a small amount will be required. It must be dry before re-attaching
the die.
My die is cutting through.
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You will need to order your dies for a particular material, and importantly, for the thickness and
type of liner. If you use it on a thicker material than it was made for, it may cut through.
My die is new and will not cut properly.
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Remove the die and test another die that you know works on the media you are using. If there is
no problem with the other die, check the instructions you have given the die maker for the new
die.
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If all is in order, do not attempt to make the die work by underlaying or any other method. A
new die should cut perfectly and you should contact your supplier and request a replacement
immediately.
