Service
55
SERVICE
If a malfunction should occur at the appliance, refer first to the section
"What to do when ..." in these user instructions. If you do not find any
applicable instructions there, contact your customer service centre.
(Addresses and telephone number can be found in the "Service Depart-
ments" section.)
Be well prepared before you phone. This facilitates the diagnosis and
the decision as to whether a customer service visit is necessary. With
our checklist you can gather important information before making
your call:
Make a note of the PNC number
and the S-number.
Both of these number can be
found on the rating plate on the
inside of the door of your washing
machine.
In addition to this please establish if possible:
• How is the malfunction noticeable ?
• Under what circumstances does the malfunction occur?
You will be charged even during the warranty period
– if you could have corrected the malfunction yourself with the help of
the malfunctions table (see "What to do when ..." section),
– if the customer service technician is required to make several trips
because he had not received all relevant information before his visit,
and must return, for example, to pick up replacement parts. This
additional driving can be avoided if your telephone call is well prepa-
red, as described above.
PNC
......................................................
S-No.
......................................................
