Using NetVanta Unified Communications Server Features
Paging
619500100-1A
Copyright © 2009 ADTRAN, Inc.
29
To set your agent status to available
1
Dial *83.
2
Press "0" at the prompt.
3
Hang up.
Checking your agent status in a call queue
You can check your agent status to verify whether you're currently logged into a call queue, whether your
status is set to temporarily unavailable, or whether you're currently logged out of the call queue.
To check your agent status
1
Dial *84<QueueNumber>.
2
Ensure that you enter the correct queue number.
The system will indicate your current status as:
•
Logged in
•
The agent is not available, service code <#>
•
Not Logged in
3
Hang up.
3.6 Paging
You can send a live page, which allows you to instantly broadcast a page. For instructions on sending
recorded pages, see your system administrator.
Sending a live page
To send a live page
1
From your phone, dial *72 (or *PA).
2
After you hear the tone, begin speaking.
3
When you are finished with the page, hang up or use the end call function on your phone.
In order to send a live page, your system administrator must have enabled access for you to
do so. For more information see your system administrator.
