Using NetVanta Unified Communications Server Features
Parking Calls and Picking up Parked Calls
619500100-1A
Copyright © 2009 ADTRAN, Inc.
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To park a call at the next available park number
1
Put the current call on hold.
2
Dial *99.
3
Note the hold position that plays over the telephone.
The hold position is used by the person who answers the parked call. UC server selects the park
number for the caller starting at 1, or the next available higher number.
4
Press DIAL.
The call is removed from the hold position, and put in the system park position.
To park a call at a selected park number
1
Put the current call on hold.
2
Dial *99.
3
Enter the number that you want to use as the park number.
The hold position is used by the person who answers the parked call. For example, if you enter 1234,
then the call is parked at 1234, and can be picked up at 1234.
4
Press DIAL.
The call is removed from the hold position, and put in the park position.
To answer a parked call
1
Typically, a company announcement informs you that a call is on hold for you.
2
Dial *98.
The system prompts you for the park hold position.
3
Dial the number of the park hold position.
The system disconnects the current call and presents a new call.
4
Answer the new call to speak to the parked caller.
If your phone has more than one identity assigned to it, then Transfer the call instead of
putting it on hold.
If your phone has more than one identity assigned to it, then Transfer the call instead of
putting it on hold.
If nobody answers the parked call, the call rings the extension that originally put the call on
system park.
