Using NetVanta Unified Communications Server Features
Queuing Calls
619500100-1A
Copyright © 2009 ADTRAN, Inc.
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Follow the prompts to access the conference bridge.
Conference option list
When you press * during a conference, the following options are available. The available options depend
on at which point during the conference you press *. Only relevant options are available.
•
Press 1 to mute yourself. Response: “You are now muted.”
•
Press 2 to unmute yourself. Response: “You are now unmuted.”
•
Press 3 to disable entry and exit notifications. Response: “Entry and exit notifications have been
disabled.”
•
Press 4 to mute all other participants. Response: “All others have been muted.”
•
Press 5 to unmute all other participants. Response: “All others have been unmuted.”
•
Press 7 to toggle between closing and opening the conference to additional participants. Response:
“The conference is now closed to additional participants.” Response: “The conference is now reopened
to additional participants.”
•
Press 9 to end the conference.
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Press 0 to report the number of participants. Response: “Including yourself, there are x participants.”
•
Press # to return to the conference.
3.5 Queuing Calls
Call queuing allows callers to remain in a queue while they wait for their call to be answered. If callers
know the queue number, they can dial directly into the queue.
The company agent is typically associated with a particular area of expertise, for example, sales or support.
A support agent who is ready to answer calls can log into the support agent queue and receive support calls
in order of arrival. Call queuing allows calls to be distributed evenly among the agents that are logged into
the queue.
For more information on queuing calls see the following sections:
•
Logging in and out of a call queue
•
Temporarily stop accepting queued calls
•
Checking your agent status in a call queue
To access the list of options, you can press * while the conference is in progress.
When you press 4 to mute all participants, this does not apply to new callers who join the
conference. To mute new callers, press 4 again.
