Queuing Calls
Using NetVanta Unified Communications Server Features
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Copyright © 2009 ADTRAN, Inc.
619500100-1A
Logging in and out of a call queue
To log in to a queue as an agent
1
Dial *81<QueueNumber>.
2
Hang up.
To log out of a queue as an agent
1
Dial *82<QueueNumber>.
As previously noted, your system administrator may have changed the code number from the default
value of *82. For more information see your system administrator.
2
Hang up.
To dial directly into a queue as a caller
1
Dial *80<QueueNumber>.
2
Hang up.
Temporarily stop accepting queued calls
If you are logged into a queue to accept incoming queued calls, there may be times when you wish to
temporarily stop accepting queued calls, without logging out of the queue. You can manually set your
status to unavailable to prevent accepting further incoming queued calls, without logging out of the queue.
Temporarily setting your status to unavailable does not change your "longest idle" position in the agent
group. When you make yourself available again by logging back into the queue, your idle time is based on
the time since your last call, including the time that you were unavailable.
To set your agent status to unavailable
1
Dial *83.
2
Press a number from 1 to 9 to indicate your reason for being unavailable.
3
Hang up.
The call queuing codes, in particular, the code to Log out of a call queue (*82) conflicts
with one of the Grandstream feature codes, Send Caller ID. Therefore your system
administrator may have changed the call queuing codes from their default values listed
below. For more information see your system administrator.
Contact your system administrator to obtain the queue number for your queue.
