Using the UC Server Call Feature Access Codes
Using NetVanta Unified Communications Server
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Copyright © 2009 ADTRAN, Inc.
619500100-1A
3.1 Using the UC Server Call Feature Access Codes
To access various call features, key press sequences are provided by UC server.
Some features may be unavailable depending on the particular system configuration. See
your system administrator for more information.
UC Server Call Features
Key Codes
Examples and Notes
Transferring Calls
Transfer a call to another user’s voice mail
Allows you to transfer a current call to
another user’s voice mail/PA/PBA service.
This features is useful when the intended
recipient is away from their desk or out of the
office.
Note: The extension dialed must be at least
3 digits long.
*86 + extension To transfer to extension 300’s voice
mail, dial:
*86300
Transfer a call to a call queue
Use this feature to transfer a caller to a
preconfigured departmental call queue.
If no agents logged into the queue are
available to take the call, the caller is put on
hold until an agent is available.
*80 + queue#
To enter queue 500, dial:
*80500
To transfer a caller to queue 500:
1. Press Transfer
2. Dial *80500
3. Press Send
Queuing Calls
Log into a call queue
Allows you to start receiving calls for the
specified queue.
*81 + queue#
To login as an agent to receive calls
directed to queue 500, dial:
*81500
Log out of a call queue
Allows you to stop receiving calls for the
specified queue.
*82 + queue#
To logout as an agent to no longer
receive calls for queue 500, dial:
*82500
Temporarily Stop Accepting Queued Calls
Temporarily makes yourself unavailable for
accepting queued calls, while not resetting
the longest idle agent status.
*83 + <1 - 9>
Dial:
*83
Press a number from 1 to 9 to indicate
your reason for being unavailable.
Reset agent status to available
Make yourself available again to accept
queued calls
*83 + 0
Dial:
*83
Press “0” at the prompt.
