SGM3000 Series Smart Meters
User Manual
Restricted
GEH-7111-1.00-2
79
The only exception to this rule may be the Battery Failure & Power Loss error display, Er 000
002. The Er 000 002 display indicates that the meter lost time during a power outage because
of a weak, missing, disconnected, flat or defective battery. If the meter has load profile data,
the load profile recording function must be restarted after an Er 000002. Be sure to read the
meter’s load profile data
before doing this.
Note:
When the meter is read through the optical port, error and caution conditions are
returned with the meter data regardless of what display options are chosen in the meter
program.
Table 8 Error Code Display
Error Display
Probable Cause
Remedy
Er 000 002
Power outage occurred and:
a. Battery disconnected
b. Battery defective or flat
a.
Set meter’s date and time, read meter’s
load profile data, and restart load profile
recording (if applicable)
Er 000 020
Hardware failure
a. Check for proper installation.
b.
c. Remove and Return to GE.
Er 000 200
Non-volatile data error:
a. EEPROM error
a.
b. Call for further assistance.
Er 001 000
Firmware ROM code error
Replace meter.
Er 100 000
Meter Chip error
Replace meter.
8.9.1.1 Er 000 002
—Battery Failure & Power Outage
The Battery Failure & Power Outage error indicates that the battery failed to maintain power
during an outage. The meter has reverted to a demand mode of operation. The meter will
increment only billing summation and maximum demand values upon energizing the meter
after loss of date/time information. It will update these values for the overall quantities and the
programmed default TOU rate. TOU operations are suspended. Load profile data accumulated
prior to the loss of date/time information is stored in non-volatile memory. TOU and load
profile data is available for reading via the optical port or remote communication link. The
battery should be replaced after reading the meter electronically to extract the data. The meter
could also continue to be used in demand mode if TOU is not required.
Table 9 Er 000 002
Date & Time:
Lost
Load Profile recording:
Stopped
Register Function:
Remains TOU, but operates as a demand meter with a
default TOU rate
Program:
OK
TOU schedule:
Stopped
TOU calendar:
Stopped
Billing Data:
Total summations and max. Demands are OK (rolling
billing period demand if enabled will cease, and traditional
