Acer Altos R920 Series User Manual Download Page 160 | Manualshive

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5 System troubleshooting

142

•

Check that drive is properly configured.

•

Check that onboard IDE controller is enabled in the BIOS Setup
Utility.

ODD tray cannot be ejected.

•

Insert the tip of a paperclip into the small hole on the ODD drive.
Slowly pull the tray out from the drive until the tray is fully
extended then remove the disc.

ODD drive cannot read a disc.

Do the following:

•

Make sure you are using the correct type of disc.

•

Make sure the disc is properly seated in the drive.

•

Make sure the disc is unscratched.

•

Make sure all cables are connected to the ODD.

Hard drives are not recognized.

•

Make sure the drive is not disabled in the system BIOS.

•

Make sure the drive is connected correctly and the power cable is
plugged to the power supply.

•

Make sure the drive is compatible.

•

Make sure that you have not exceeded the power budget for the
server.

Bootable CD drive is not detected.

•

Make sure the Boot settings in the system BIOS is configured to
allow the CD drive to be the first bootable device.

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Summary of Contents for Altos R920 Series

Page 1: ...Acer Altos R920 Series User s Guide ...

Page 2: ... number and model number are recorded on the label affixed to your server All correspondence concerning your unit should include the serial number model number and purchase information No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopy recording or otherwise without the prior written permission of Ac...

Page 3: ...found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful in...

Page 4: ...maintain compliance with FCC regulations Notice Peripheral devices Only peripherals input output devices terminals printers etc certified to comply with the Class A limits may be attached to this equipment Operation with noncertified peripherals is likely to result in interference to radio and TV reception Caution Changes or modifications not expressly approved by the manufacturer could void the u...

Page 5: ...LASE I ADVERTENCIA RADIACIÓN LÁSER INVISIBLE AL SER ABIERTO EVITE EXPONERSE A LOS RAYOS ADVARSEL LASERSTRÅLING VEDÅBNING SE IKKE IND I STRÅLEN VARO LAVATTAESSA OLET ALTTINA LASERSÅTEILYLLE VARNING LASERSTRÅLNING NÅR DENNA DEL ÅR ÖPPNAD ÅLÅ TUIJOTA SÅTEESEENSTIRRA EJ IN I STRÅLEN VARNING LASERSTRÅLNING NAR DENNA DEL ÅR ÖPPNADSTIRRA EJ IN I STRÅLEN ADVARSEL LASERSTRÅLING NAR DEKSEL ÅPNESSTIRR IKKE I...

Page 6: ...duct will continue to comply with these requirements EMC Directive 2004 108 EC amended by conformity with the following harmonized standards EN55022 1998 A1 2000 A2 2003 AS NZS CISPR22 2002 Class A EN55024 1998 A1 2001 A2 2003 EN61000 3 2 2000 A2 2005 Class D EN61000 3 3 1995 A1 2001 Low Voltage Directive 2006 95 EC as attested by conformity with the following harmonized standard EN60950 1 2001 A1...

Page 7: ...of conformity for EU countries Hereby Acer declares that this PC series is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Russian regulatory certification compliance ...

Page 8: ...gging all power cords from the power supplies CAUTION for accessibility Be sure that the power outlet you plug the power cord into is easily accessible and located as close to the equipment operator as possible When you need to disconnect power to the equipment be sure to unplug the power cord from the electrical outlet Usage warnings Do not use this product near water Never spill liquid of any ki...

Page 9: ...t the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating Also make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating Do not overload a power outlet strip or receptacle by plugging in too many devices The overall system load must not exceed 80 of the branch circuit rating If powe...

Page 10: ... hear people speaking near you Product servicing Do not attempt to service this product yourself as opening or removing covers may expose you to dangerous voltage points or other risks Refer all servicing to qualified service personnel Unplug this product from the wall outlet and refer servicing to qualified service personnel when the power cord or plug is damaged cut or frayed liquid was spilled ...

Page 11: ...to the trash when discarding To minimize pollution and ensure utmost protection of the global environment please recycle For more information on the Waste from Electrical and Electronics Equipment WEEE regulations visit http global acer com about sustainability htm ...

Page 12: ...these symptoms or any other recurring or persistent discomfort and or pain related to computer use consult a physician immediately and inform your company s health and safety department The following sections provide tips for more comfortable computer use Finding your comfort zone Find your comfort zone by adjusting the viewing angle of the monitor using a footrest or raising your sitting height t...

Page 13: ...l than the top edge of the display so your eyes point downward when looking at the middle of the display Adjust the display brightness and or contrast to a comfortable level for enhanced text readability and graphics clarity Eliminate glare and reflections by placing your display in such a way that the side faces the window or any light source minimizing room light by using drapes shades or blinds...

Page 14: ...e short breaks regularly and often Perform some stretching exercises Breathe fresh air as often as possible Exercise regularly and maintain a healthy body Warning We do not recommend using the computer on a couch or bed If this is unavoidable work for only short periods take breaks regularly and do some stretching exercises ...

Page 15: ...el 9 Rear panel 10 Internal components 11 System boards 12 Mainboard 12 Memory board 14 Control panel 15 Button control panel 16 LCD control panel optional 17 System LED indicators 19 Control panel LED indicators 20 Hot plug HDD carrier LED indicators 22 Hot swap fan module LED indicators 23 Hot plug power supply module LED indicators 24 LAN port LED indicators 25 Hot plug PCI Express slot LED ind...

Page 16: ... Upgrading the processor 68 Removing and installing a memory board assembly 74 Installing and removing DIMM modules 77 Removing and installing a non hot plug PCI card 82 Configuring server management components 83 Installing and removing the I O expansion module 83 Installing and removing the ARMC 3 R2 module 86 Configuring the hardware RAID components 89 Installing and removing the SAS module 89 ...

Page 17: ...First steps checklist 138 Hardware diagnostic testing 139 Verifying proper operation of key system lights 139 Specific problems and corrective actions 140 Appendix A Rack mount configuration 149 Rack installation information 151 Rack mount configuration 153 Vertical mounting hole pattern 154 Installing the system into the rack 155 Appendix B Memory configuration 163 Introduction 165 Memory board i...

Page 18: ...xviii SAS configuration utility 180 SAS RAID configuration utility 182 Index 185 ...

Page 19: ...1 System tour ...

Page 20: ...ch platform designed to deliver superior performance scalability and flexibility to meet the needs of various network environments It is specially suited for minimizing system downtime and maintaining mission critical applications accessible ...

Page 21: ...ble bit for hardware support of security features Intel Virtualization Technology Enhanced power and thermal management Chipset Intel 7300 Chipset Memory Controller Hub north bridge Intel Enterprise South Bridge 2 ESB2 I O Controller south bridge Memory subsystem Supports up to 128 GB of DDR2 667 MHz PC2 5300 fully buffered DIMM FBDIMM memory modules Supports one to four removable memory boards Ea...

Page 22: ...ive LT0 3 half height tape drive Up to eight hot plug drive carriers 2 5 inch SAS hard disk drives SAS controller LSI 1078 SAS controller Supports RAID levels 0 and 1 Integrated hardware RAID optional Supports RAID levels 0 1 5 6 10 50 and 60 with installation of the following components RAID activation key iButton DDR2 667 registered ECC DIMM for RAID cache RAID Battery Backup Unit BBU Available ...

Page 23: ...ws the removal of a standard PCI adapter from the system without stopping the software or powering down the unit Graphic interface ATI ES1000 video controller with 32 MB video RAM Server management Integrated Trusted Platform Module TPM Integrated Baseboard Management Controller BMC module Intelligent Platform Management Interface IPMI 2 0 compliant In band and out band server management Acer Remo...

Page 24: ... Server 2003 Red Hat Enterprise Linux 5 0 Red Hat Enterprise Linux 5 0 EM64T SUSE Linux Enterprise Server 10 0 SUSE Linux Enterprise Server 10 0 EM64T Server management utilities and applications Acer Server Manager ASM 3 Acer EasyBUILD includes SAS RAID Configuration Utility 3 Acer eBusiness Value Pack 2 Reserved for remote management of server This requires installation of an ARMC 3 R2 module 3 ...

Page 25: ... supply Two 110 220 volts 1570 watt hot swap 1 1 redundant power supply modules System fan Two hot swap redundant front system fan modules Four hot swap redundant rear system fan modules two rear fans optional ...

Page 26: ...LED indicators The light pipes on the backside of the front bezel allow the system status LEDs to be monitored when the front bezel is closed The front bezel is removable to allow access to server s hard drives peripheral device and control panel For details on how to remove the front bezel see To remove the front bezel on page 41 ...

Page 27: ...9 Front panel Item Icon Component A DVD drive bay B 5 25 inch drive bays C VGA monitor port D USB 2 0 ports E Control panel F Hot swap system fan modules G Hot plug HDDs A B C E D G F F ...

Page 28: ...t A5 PCI Express x8 slot with x4 throughput A6 PCI Express x8 slot with x4 throughput A7 PCI Express x8 slot with x4 throughput B ARMC 3 R2 Ethernet port C I O expansion module Ethernet ports D USB 2 0 ports E VGA monitor port F Serial port G K Power supply indicators H L AC input power connector I I O expansion module optional J Gigabit LAN ports 10 100 1000 Mbps M System ID button N System ID in...

Page 29: ...11 Internal components Item Component A DVD drive bay B Processor air baffle C Memory board D Plastic PCI slot divider and PCI slots E Rear system fan modules F Mainboard ...

Page 30: ... you open the system It should look like the figure shown below Item Description Item Description A Dual Ethernet ports P Front panel connector B I O expansion module slot Q Power distribution board PDB signal connector A B C E F G H I J M L K U T S R V Q P O N D W X BB Y Z AA CC ...

Page 31: ... socket 4 G PCI Express x8 slot 4 V SAS module slot H PCI Express x8 slot 3 W Chassis intrusion I Hot plug PCI Express x8 slot 2 X Internal USB port J Hot plug PCI Express x8 slot 1 Y Memory board slot C K Serial port B Z SATA connectors L VGA port AA Memory board slot D M USB 1 top USB 2 bottom BB Real time clock battery N Memory board slot A CC Trusted Platform Module U2D1 O Memory board slot B ...

Page 32: ...dicator J DIMM 1 slot B DIMM 1 fault indicator K DIMM 2 slot C DIMM 2 fault indicator L DIMM 3 slot D DIMM 3 fault indicator M DIMM 4 slot E DIMM 4 fault indicator N DIMM 5 slot F DIMM 5 fault indicator O DIMM 6 slot G DIMM 6 fault indicator P DIMM 7 slot H DIMM 7 fault indicator Q DIMM 8 slot I DIMM 8 fault indicator I H G F E D C A B Q P O N M L K J ...

Page 33: ...l panel providing basic functionality or the LCD control panel which adds additional server management features Both control panels utilize a combination of control buttons status LED indicators along with I O ports to centralize system control monitoring and accessibility ...

Page 34: ...LAN1 status indicator displays network activity in either LAN ports on the mainboard LAN2 status indicator displays network activity in either LAN ports on the optional I O expansion module C Status fault indicator D Power indicator E System ID indicator F System ID button G Power button H Reset button ...

Page 35: ...ton F System ID indicator G Power indicator H Power button I Status fault indicator J LAN1 status indicator displays network activity in either LAN ports on the mainboard LAN2 status indicator displays network activity in either LAN ports on the optional I O expansion module K HDD hard disk drive activity indicator L Reset button ...

Page 36: ...es the system Power sleep button Toggles the system power on and off This button also functions as a sleep button if enabled by an ACPI compliant operating system System ID button Toggles the front panel ID LED and the mainboard system ID LED on and off The mainboard system ID LED is visible through the rear of the chassis and allows you to locate the server you re working on from behind a rack of...

Page 37: ... LED indicators This section describes the different LED indicators located on Control panel Hot plug HDD carrier Hot swap fan module Hot plug power supply module LAN port Hot plug PCI Express slot Memory board ...

Page 38: ...LED status System status Description A HDD activity Green On HDD is installed and functioning correctly Note LED may blink if all drives are active at the same time Green Blinking HDD is active Amber On HDD or HDD slot failure Amber Slow blinking 1 Hz A predictive HDD or HDD slot failure or rebuild is in process Amber Fast blinking 2 5 Hz HDD rebuild is interrupted or rebuild on empty slot ...

Page 39: ...t Off Not Ready AC power off POST error Green On Ready System booted and ready Green Blinking Degraded System is in a degraded state Processor or DIMM disabled Amber On Critical condition System failure Critical power supply blower voltage or temperature failure Amber Blinking Non critical condition Redundant power supply or blower failure Non critical blower voltage and temperature failure Item L...

Page 40: ...PI S1 state sleep mode Green On S0 System in ACPI S0 state legacy power on E System ID Blue On System identification is active Off Identification is disabled Item Color Status Description A Amber Flashing HDD is not powered on and has a fault condition Amber green Alternate flashing HDD is powered on and rebuilding RAID HDD is powered on and has a fault condition Item LED indicator Color LED statu...

Page 41: ...nd working correctly Flashing HDD is active Off No HDD is installed HDD is initiated but has no current activity LED indicator Color Status Description Fan good Off Fan normal operation Fan fault Amber On Fan failure Non critical condition Item Color Status Description ...

Page 42: ...indicators Item LED indicator Color Status Description A Power good Green On System has power applied to it B Fault Amber On Power rail failure Power supply is in a latched state C AC OK Green On AC power cord is plugged into an active AC power source ...

Page 43: ...inking Network connection in place B Speed Off 10 Mbps connection Green On 100 Mbps connection Amber On 1000 Mbps connection LED indicator Color Status Description Power Off Power off All main rails are removed from the slot Card can be inserted or removed Green on Power on PCI slot 1 or 2 is powered on Card cannot be inserted or removed Green blinking Power transition PCI slot 1 or 2 is in the pr...

Page 44: ...onal problem at the slot Amber blinking Locate Slot is being identified Item LED indicator Color Description A Power good Green on Power is detected The memory board power is good Off Power is not detected on all boards B I DIMM 1 to 8 fault Amber on DIMM installed in DIMM slots is malfunctioning and needs to be replaced Off DIMM is functioning properly LED indicator Color Status Description I H G...

Page 45: ...e other bank Normal mode B Password disable or clear J3C2 1 2 Stuff 2 3 Empty Password protect Password disabled cleared C Clear CMOS NVRAM J3C3 1 2 Stuff 2 3 Empty Normal Forced CMOS NVRAM clear D BMC force update J5C1 1 2 Stuff 2 3 Empty Disable BMC force update Enable BMC force update C D E B A F ...

Page 46: ... E BMC flash write protect J6D1 1 2 Stuff 2 3 Empty Disable flash write protect Enable flash write protect F Circuit breaker J6F1 1 2 Empty 2 3 Stuff 20 A 110 V USA 15 A 100 V Japan Item Name Location Default Settings ...

Page 47: ...2 System setup ...

Page 48: ...This chapter gives you instructions on how to set up the system Procedures on how to connect peripherals are also explained ...

Page 49: ...e surface free from vibration Well ventilated and away from sources of heat Secluded from electromagnetic fields produced by electrical devices such as air conditioners radio and TV transmitters etc Checking the package contents Check the following items from the package Acer Altos R920 system Acer EasyBUILDTM Acer eBusiness ValuePack Acer Altos R920 accessory box If any of the above items are dam...

Page 50: ...ls Refer to the illustration below for specific connection instructions on the peripherals you want to connect to the system Note Consult the operating system manual for information on how to configure the network setup 110 220 V 110 220 V ...

Page 51: ...ed all the necessary peripherals you can now power on the system 1 Remove the front bezel 2 Press the power button 3 The system starts up and displays a welcome message on the monitor After that a series of power on self test POST messages appear The POST messages indicate if the system is running well or not ...

Page 52: ...ollowing factors that might have caused the boot failure The external power cable may be loosely connected Check the power cable connection from the power source to the power cable socket on the rear panel Make sure that the cable is properly connected to the power source and to the power cable socket No power comes from the grounded power outlet Have an electrician check your power outlet Loose o...

Page 53: ...When handling the disc hold it by the edges to avoid smudges or fingerprints 4 Gently press the disc down to make sure that it is properly inserted Caution While pressing the disc be careful not to bend the disc tray Make sure that the disc is properly inserted before closing the disc tray Improper insertion may damage both the disc and the DVD drive 5 Gently press the drive Stop Eject button agai...

Page 54: ...cumentation To turn off the system via software 1 Press Ctrl Alt Delete on the attached keyboard or click the Start on the Windows taskbar 2 Select Shut Down 3 Select Shut down from the drop down menu then click OK To turn off the system via hardware If you cannot shut down the server via software press the power button for at least four seconds or until the server shuts down Quickly pressing the ...

Page 55: ...3 System upgrade ...

Page 56: ...This chapter discusses the precautionary measures and installation procedures you need to know to upgrade the system ...

Page 57: ...ecautions before you install a server component Do not remove a component from its protective packaging until you are ready to install it Do not touch the component pins leads or circuitry Components with a Printed Circuit Board PCB assembly should always be laid with the assembly side down Wear a wrist grounding strap and attach it to a metal part of the server before handling components If a wri...

Page 58: ...ower cord from the power outlet 3 Unplug all peripheral cables from the system 4 Place the system unit on a flat stable surface 5 Open the system according to the instructions on page 41 6 Follow the ESD precautions described in this section when handling a server component Post installation instructions Perform the steps below after installing a server component 1 See to it that all components ar...

Page 59: ...tions section on page 40 You need to open the server before you can install additional components The front bezel and top cover are removable to allow access to the system s internal components Refer to the following sections for instructions Removing and installing the front bezel To remove the front bezel Grasp the front bezel at outer edge and pull straight out ...

Page 60: ...3 System upgrade 42 To install the front bezel Slide the front bezel onto the chassis ...

Page 61: ...ions described on page 39 2 Loosen the two captive screws located on the faceplate of the chassis A 3 Slide the top cover toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis 4 Lift the top cover away from the server and put it aside for reinstallation later B ...

Page 62: ...tructions described on page 39 2 Place the top cover on the chassis so that the tabs on the cover align with the slots on the chassis A 3 Slide the top cover toward the front of the chassis until it is fully closed 4 Tighten the captive screws on the faceplate of the chassis B B A ...

Page 63: ...and RAID cache Removing and installing the RAID BBU 1 Perform the pre installation instructions described on page 39 2 Disconnect the 100 pin cable from the mainboard connector on the front panel I O board then move cable over the side of the chassis 3 Disconnect any cables attached to the device in the 5 25 inch peripheral bay 4 Insert your fingers into the holes on the top of the baffle 5 Pull t...

Page 64: ... 1 Perform the pre installation instructions described on page 39 2 Insert the front of the processor air baffle A under the two metal tabs at the front of the baffle B just below the SAS backplane board One tab is located on each side of the chassis A B B ...

Page 65: ... making sure the guides on each side of the air baffle will correctly engage in the left and right chassis slots B 4 Push down the air baffle to ensure it is fully seated 5 Observe the post installation instructions described on page 40 A A B B B A ...

Page 66: ...ts Hot pluggable components are the components that can be removed and replaced while the system is powered on For this server model it refers to the following components Hard disk drive System fan assembly Power supply PCI card with OS hot plug interface ...

Page 67: ...tatus Each HDD carrier features two status LED indicators to display the hard drive status If you are replacing a failed HDD determine which drive has failed by checking the drive status LED For more information on how to determine the drive status refer to Control panel LED indicators section on page 20 To remove an HDD 1 Observe the ESD precautions described on page 39 2 Remove the front bezel P...

Page 68: ...u are replacing a hard disk remove the four screws that secure the hard disk to the HDD carrier then remove the disk from the HDD carrier 8 Keep the screws for later HDD installation To install an HDD Note To purchase an HDD carrier contact your local Acer representative 1 Perform steps 1 through 5 of the To remove an HDD section on page 49 A B ...

Page 69: ...HDD carrier B 4 Save the air baffle and screws for later use 5 Remove the HDD from its protective packaging 6 Install a hard disk on the HDD carrier then secure it with the four screws A that came with the HDD carrier B 7 With the lever still extended slide the HDD carrier all the way into the drive bay A A B ...

Page 70: ...lling the system fan The system has two cooling fan assemblies two fan modules for each assembly located on the front panel and four cooling fans located at the rear of the chassis Cautions System fan hot swap operations should be performed only if a failure occurs in the fan assembly System cooling is reduced during the fan replacement process Do not leave a system fan removed for longer than two...

Page 71: ...o remove the front bezel section on page 41 3 Locate the fan assembly you are replacing If a fan in the assembly has failed the amber LED will be lit A 4 Press the green button on the front of the fan assembly to release the handle B 5 Use the handle to pull the fan from the system C To install the front system fan assembly Warning To ensure proper system cooling the replacement of a failed system...

Page 72: ... remove a rear system fan 1 Perform the pre installation instructions described on page 39 2 Locate the fan assembly you are replacing If a fan in the assembly has failed the amber LED will be lit 3 Grasp the fan by the finger holes and squeeze together then lift the fan upward ...

Page 73: ...er system cooling the replacement of a failed system fan module should be completed within one minute 1 If necessary remove the old rear system fan See previous section 2 Lower the new fan into the fan bay 3 Push down on the fan until it clicks into place ...

Page 74: ...ly module LED indicators section on page 24 WARNING To reduce the risk of personal injury or damage to the equipment the installation of power supply modules should be referred to individuals who are qualified to service server systems and are trained to deal with equipment capable of generating hazardous energy levels WARNING To reduce the risk of personal injury from hot surfaces observe the the...

Page 75: ... in the power supply 1 Observe the ESD precautions described on page 39 2 Remove the AC power cord from the power supply 3 Press down on the latch to release the power supply handle A 4 Open the handle on the power supply B 5 Pull the power supply from the chassis and set it on a clean static free surface C A B C ...

Page 76: ...e power supply in the bay fully A 3 Rotate the handle to the closed position B 4 Tighten the thumbscrew to secure the power supply C 5 Plug the power cord into the AC receptacle on the power supply 6 Verify that the LEDs on the power supply are functioning Refer to the Hot plug power supply module LED indicators section on page 24 for more information A B ...

Page 77: ...1 and 2 have a LED indicator to display the PCI hot plug status For more information on how to determine the slot status refer to Hot plug PCI Express slot LED indicators section on page 25 To remove a hot plug PCI card with OS hot plug interface 1 Perform the pre installation instructions described on page 39 2 If you are using a Microsoft Windows operating system double click the Unplug Eject ic...

Page 78: ...8 Store the card in an antistatic protective wrapper 9 If installing a new PCI card see To install a new PCI hot plug PCI card section 10 Observe the post installation instructions described on page 40 To remove a hot plug PCI card with hardware interface 1 Perform the pre installation instructions described on page 39 2 Press the attention button for this slot PCI Caution Plate A B C PCI Add in C...

Page 79: ... Open the yellow caution plate A 5 Rotate the slot retention latch on the rear of the card slot upward B 6 Release the vertical edge of the card and pull it away from the chassis C 7 Store the card in an antistatic protective wrapper 8 If installing a new PCI card see To install a new PCI hot plug PCI card section 9 Observe the post installation instructions described on page 40 PCI Caution Plate ...

Page 80: ... properly seated C 7 Rotate the retention latch downward 8 Connect any required cable to the card 9 When using the hot plug PCI card with OS hot plug interface Wait for the software user interface to appear on your monitor and then confirm the device to be enabled Wait for the power LED to turn on If using the hot plug PCI card with hardware interface Press the attention button for the slot If you...

Page 81: ...the system to be powered down before you can remove or replace them The cold pluggable components installed in the server include DVD drive 5 25 inch drive Processor Memory board assembly DIMM module PCI card I O expansion module ARMC 3 R2 module SAS module RAID activation key and RAID cache RAID BBU ...

Page 82: ... power and SATA cables from the SATA to IDE converter board on the rear of the media device A 3 Press the blue release latch on the media device carrier B 4 Slide the media device from the front opening in the faceplate of the system C 5 Lift the rear right corner of the media device to remove it from the carrier D and E 6 Remove the SATA to IDE converter board F ...

Page 83: ...old DVD drive See previous section 3 Remove the new drive from its protective packaging 4 Attach the SATA to IDE converter board to the new media device A 5 Install the media device into the carrier B 6 Slide the carrier into the front opening in the chassis C 7 Plug the SATA and power cables into the converter board D 8 Observe the post installation instructions described on page 40 ...

Page 84: ...form the pre installation instructions described on page 39 2 Push the tabs on both sides of the carrier filler panel A 3 Hold the tabs in while pulling the carrier filler panel from the bay B 4 Remove the screws that attach the slide rails to the filler panel 5 Attach the slide rails to the device then secure it with screws you removed earlier 6 Attach the Y power cable to the rear of the device ...

Page 85: ...67 7 Slide the 5 25 inch peripheral device into the server until it clicks into place 8 Observe the post installation instructions described on page 40 ...

Page 86: ...hird or fourth processor make sure it has same stepping and frequency specifications as the default processor Handle the processor and the heatsink carefully Damage to either may prevent the system from functioning properly Caution Make sure to install a processor thermal blank and a heat sink to replace the thermal blank Only power on a system that has all four CPU sockets populated with heat sin...

Page 87: ...2 Pull the thermal blank away from the CPU socket 3 Store the thermal blank in a protective bag 4 Remove the new processor from its protective packaging 5 Install the new processor 1 Pull the CPU socket retainer lever to a fully open position Server Board Cutaway Thermal Blank ...

Page 88: ... with the socket B 3 Press the retainer lever down to lock the processor in place 6 Apply thermal grease Apply approximately 0 1 ml of the thermal grease compound to the top of the processor 7 Install the heat sink 1 Set the heat sink on the processor aligning the four screws in the heat sink with the screw sockets in the chassis ...

Page 89: ...d make sure to create a backup file of all important data 1 Perform the pre installation instructions described on page 39 Warning The heat sink becomes very hot when the system is on NEVER touch the heat sink with any metal or with your hands 2 If necessary remove the processor air baffle Perform instructions described in To remove the processor air baffle section on page 45 3 If a heatsink is in...

Page 90: ...d Do not let the thermal patch touch the work surface 4 Use an alcohol pad to wipe off the thermal grease from both the heat sink and processor 4 Remove the processor Warning The processor becomes very hot when the system is on Allow it to cool off first before handling 1 Pull the CPU socket retainer lever to the fully open upright position 3 1 4 2 ...

Page 91: ...not installing a new processor reinstall the processor thermal blank to maintain proper airflow within the chassis 6 If you going to install a new processor perform instructions described in To install a new processor section 7 Observe the post installation instructions described on page 40 ...

Page 92: ...board slot A at the right side of the system Two memory boards installed in memory board slots A and B the two boards at the right side of the system All four memory boards slots A B C and D Important Refer to the memory board installation order table on page 166 when installing and removing memory boards Caution Damage to the system occurs if power is not removed from the system prior to removal ...

Page 93: ...5 2 Lift the latches on the memory board to disengage the memory board from the mainboard A 3 Lift the memory board by the latches B 4 Observe the post installation instructions described on page 40 A B ...

Page 94: ... Locate an empty memory board slot 3 Add or replace memory DIMMs as needed For instructions see Installing and removing DIMM modules section 4 Lift the memory board latches to the fully open position 5 Insert the memory board until latches are securely locked 6 Observe the post installation instructions described on page 40 ...

Page 95: ...4 DIMM slots 5 and 6 DIMM slots 7 and 8 DIMMs in the same memory board must be identical in size speed and vendor The system does not support mixed sized DIMMs or DIMMs from different vendors within the same memory board Warning Functionality issues may be encountered if mixed memory types are installed on the memory board The system does not support combination of single rank with dual rank memor...

Page 96: ...lated with either a DIMM or a DIMM thermal blank Important DIMM thermal blanks must be installed to empty DIMM slots to ensure proper system thermal performance FBDIMMs should be identical in terms of timing technology and size Note For additional memory configuration see Appendix B Memory configuration section on page 163 Socket 7 Socket 6 Socket 5 Socket 1 Socket 2 Socket 3 Socket 4 Socket 8 FBD...

Page 97: ...to installation sequence DIMMs may be installed in pairs 1 Perform the pre installation instructions described on page 39 2 Remove the memory board assembly Perform the instructions described in To install the memory board assembly section on page 76 3 Remove the DIMM cover from the memory board 1 Press down on the hooks on the underside of the memory board to disengage them A 2 Lift the DIMM cove...

Page 98: ... a DIMM but it does not fit easily into the socket you may have inserted it incorrectly Reverse the orientation of the DIMM and insert it again 9 Install the DIMM cover to the memory board 1 Lower the DIMM cover over the DIMM slots 2 Line up the hooks in the cover with the notches on the bottom edge of the memory board 3 Press the DIMM cover down until it clicks into place 10 Install the memory bo...

Page 99: ...ase the DIMM 1 Perform steps 1 to 3 described in the To install DIMMs in the memory board section 2 Press the holding clips on both sides of the DIMM slot outward to release the DIMM 3 Gently pull the DIMM upward to remove it from the socket 4 Install the memory board assembly For instructions see To install the memory board assembly section on page 76 5 Observe the post installation instructions ...

Page 100: ...curs if power is not removed from the system prior to removal or installation of non hot plug boards 1 Perform the pre installation instructions described on page 39 2 Disconnect any cables attached to the PCI card 3 Perform steps 5 through 10 described in the To remove a hot plug PCI card with OS hot plug interface section on page 59 To install a non hot plug PCI card 1 Perform the pre installati...

Page 101: ...he I O expansion module The optional I O expansion module is a vertical riser with a dedicated management Ethernet port and additional dual gigabit Ethernet ports To install the I O expansion module 1 Perform the pre installation instructions described on page 39 2 Rotate the retention latch on the rear of the card slot upward A 3 Pull up the slot cover B 4 Remove the board from its protective pac...

Page 102: ...nsert the module into the I O expansion module slot on the mainboard Make sure that the card is properly seated D 7 Rotate the retention latch downward 8 Observe the post installation instructions described on page 40 A B C D ...

Page 103: ...n instructions described on page 39 2 Rotate the retention latch on the rear of the I O expansion module slot upward A 3 Pull the board away from the chassis B 4 Store the board in an antistatic bag 5 Observe the post installation instructions described on page 40 A B ...

Page 104: ... Remove the I O expansion module Perform instructions described in To remove the I O expansion module section on page 85 3 Set the I O expansion module on a static controlled surface with components facing up 4 Record the MAC address on the ARMC 3 R2 module 5 Peel off the backing from the EMI gasket A 6 Adhere the gasket to the I O expansion module where the ARMC 3 R2 NIC module will contact the I...

Page 105: ...off into the hole in the ARMC 3 R2 module A The standoff installs on the bottom side of the module 2 Attach the module to the module connector on the I O expansion module and snap the standoff into the matching hole on the I O module B 9 Install the I O expansion module Perform instructions described on To install the I O expansion module section Network I O Expansion Module ARMC 3 NIC Network I O...

Page 106: ...tion on page 85 3 Set the I O expansion module on a static controlled surface with components facing up 4 Remove the ARMC 3 R2 NIC module 1 Remove the three screws on the ARMC 3 R2 NIC module 2 Pull the ARMC 3 R2 NIC module to remove it 5 Remove the ARMC 3 R2 module 1 Pull up the ARMC 3 R2 module to remove it from the connector 1 Remove the three standoffs from the mainboard then keep the standoff...

Page 107: ...orks with the SAS backplane board to support eight SAS hard drives The SAS module supports RAID levels 0 1 1a and 10 without any additional components To install the SAS module 1 Perform the pre installation instructions described on page 39 2 Remove the processor air baffle Perform instructions described in To remove the processor air baffle section on page 45 3 Remove the SAS module from its pro...

Page 108: ...nsert the SAS module in the SAS module slot on the mainboard Make sure that the edge of the card is properly seated A 6 Press down on the card until the metal bracket on the card is flush with the chassis B and locks into place C C A B ...

Page 109: ... to the SES connector on the SAS module C 9 Observe the post installation instructions described on page 40 To remove the SAS module 1 Perform the pre installation instructions described on page 39 2 Remove the processor air baffle Perform instructions described in To remove the processor air baffle section on page 45 A B C ...

Page 110: ...t any cables attached to the SAS module 4 While pushing back on the slot divider latch pull the SAS module away from the chassis 5 Store the card in an antistatic bag 6 Observe the post installation instructions described on page 40 ...

Page 111: ...rocessor air baffle Perform instructions described in To remove the processor air baffle section on page 45 3 Remove the SAS module Perform instructions described in To install the SAS module section on page 89 4 Remove the RAID activation key from its protective packaging 5 Align then insert the activation key into the RAID activation key connector on the SAS module A 6 Open the clips on the RAID...

Page 112: ...ns described in To remove the SAS module section on page 89 4 Insert the tip of a small flat bladed screwdriver under the plastic tab on the retainer holding the activation key to the mainboard 5 Gently push down to detach the activation key A 6 Press the holding clips on both sides of the slot outward to release the RAID cache B 7 Gently pull the RAID cache upward to remove it from the slot C 8 C...

Page 113: ... RAID BBU 1 Perform the pre installation instructions described on page 39 2 Remove the processor air baffle Perform instructions described in To remove the processor air baffle section on page 45 3 Remove the SAS module Perform instructions described in To remove the SAS module section on page 89 4 Align then insert the RAID BBU into the battery connector on the SAS module 5 Secure the RAID BBU w...

Page 114: ...e Perform instructions described in To remove the processor air baffle section on page 45 3 Remove the SAS module Perform instructions described in To remove the SAS module section on page 89 4 Remove the three screws on the RAID BBU 5 Remove the RAID BBU from the SAS module 6 Observe the post installation instructions described on page 40 ...

Page 115: ...4 System BIOS ...

Page 116: ...This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters ...

Page 117: ...anges to the BIOS setup Note If you repeatedly receive Run Setup messages the battery may be bad In this case the system cannot retain configuration values in CMOS Ask a qualified technician for assistance BIOS setup loads the configuration values in a battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM which allows configuration data to be retained whe...

Page 118: ... is booting This key does not work during any other time BIOS setup menus There are several tabs on the setup screen corresponding to the eight primary BIOS menus Main Advanced Security Server Management Boot Options Boot Manager Error Manager Exit In the descriptive table following each of the screen illustrations settings in boldface are the default and suggested parameter settings ...

Page 119: ...l list Note Grayed out items have fixed settings and are not user configurable Esc key If you press this key While a drop down list is displayed the primary menu displays While a sub menu is displayed the submenu is closed and the primary menu displays On one of the primary menu screens the Exit menu displays Enter key Display a submenu screen as well as drop down lists Note When a parameter is pr...

Page 120: ...d may be required when asking for technical support These entries are for your reference only and are not user configurable Parameter Description Option Logged in as Administrator User Displays the security account used to enter the Setup Utility Platform ID Displays the system name System BIOS Version Build Date Version of the BIOS Date BIOS was created ...

Page 121: ...ng startup Enabled Disabled POST Error Pause When enabled the system will enter the Error Manager for critical POST errors When disabled the system will continue to boot bypassing the Error Manager for critical POST errors Enabled Disabled System Date Sets the date following the month day year format Valid values for weekday month day and year are Month 1 to 12 Day 1 to 31 Year 1998 to 2099 System...

Page 122: ... BIOS 104 Advanced menu The Advanced menu display submenu options for configuring the function of various hardware components Select a submenu item then press Enter to enter to access the related submenu screen ...

Page 123: ...tion When disabled the system operates at maximum processor speed Enabled Disabled Intel R Virtualization Technology Enables or disables the system to run multiple operating systems and applications in different partition Enabled Disabled Execute Disable Bit Enables or disables the execute disable bit to prevent certain classes of malicious buffer overflow attacks Enabled Disabled Hardware Prefetc...

Page 124: ...n be enabled in the case where there is no OS support for MSI Enabled Disabled Processor Retest When an error message associated with the processor occurs during POST you can enable this parameter to eliminate the error message Enabled Disabled Processor n Information Displays information about the system processor such as family or generation frequency supported cache size stepping number and pro...

Page 125: ...oard memory in MB or GB The memory size is automatically detected by BIOS during the POST If you install additional memory the system automatically adjusts this parameter to display the new memory size Effective Memory Amount of memory available to the operating system in MB or GB ...

Page 126: ...g mode System memory is configured for optimal performance and efficiency Sparing is also enabled Current Memory Speed Displays the speed the memory is currently running at 533 MT s 266 MHz or 667 MT s 333 MHz Memory RAS and Performance Configuration Customize several memory configuration options such as whether to use memory mirroring or memory sparing Press Enter to access the Memory RAS and Per...

Page 127: ...memory is configured for memory sparing Yes No Select Memory RAS Configuration Provides options for configuring Memory RAS The possible options for this menu item are RAS Disabled Normal mode of operation Sparing Improves reliability by reserving memory for use as a replacement in the event of DIMM failure Mirroring Optimizes reliability by using half of physical memory as a backup RAS Disabled Sp...

Page 128: ...and the processor Enabled Disabled FSB High Bandwidth Optimization Enables or disables optimize front side bus for higher bandwidth when 1333 MHz FSB processor s is installed Note Some applications will benefit with this option enabled Configure based on performance result Enabled Disabled Parameter Description Option ...

Page 129: ...et to IDE system supports up to 4 SATA ports with Parallel ATA emulation When set to AHCI system supports all SATA ports using the Advanced Host Controller interface When set to SW RAID system supports configuration of SATA ports for RAID via RAID configuration software IDE AHCI SW RAID SATA Port 0 1 2 3 4 5 Indicates information for the device connected to the SATA connector ...

Page 130: ... onboard serial A port Enabled Disabled Address Set the base I O address for serial A port 3F8 2F8 2E8 3E8 IRQ Set the interrupt request line for the serial A port 4 3 Serial B Enable Enables or disables the onboard serial B port Enabled Disabled Address Set the base I O address for serial B port 2F8 3F8 2E8 3E8 ...

Page 131: ... number of USB devices USB Controller When enabled all onboard USB controllers will be turned on and accessible by the OS When disabled all onboard USB controllers will be turned off and inaccessible by the OS Enabled Disabled Legacy USB Support Enables or disables support for legacy USB devices Enabled Disabled Auto Parameter Description Option ...

Page 132: ...the USB mass storage device after the start unit command 10 Seconds 20 Seconds 30 Seconds 40 Seconds Storage Emulation RMM When set to Auto USB mass storage devices with less than 530 MB will be emulated as a floppy drive When set to Forced FDD HDD formatted drive will be emulated as FDD e g Zip drive Auto Floppy Forced FDD Hard Disk CD ROM USB 2 0 Controller Enables or disables onboard USB ports ...

Page 133: ... the system configuration this option may impact the amount of system memory detected by an OS without Physical Address Extension PAE support 2 00 GB 2 25 GB 2 50 GB 1 50 GB 1 75 GB Memory Mapped I O Above 4 GB Enables or disables memory mapped I O of 64 bit PCI devices to 4 GB or greater address space Enabled Disabled Onboard Video Enables or disables the onboard VGA controller Enabled Disabled ...

Page 134: ...e Note This parameter will be disabled when the Onboard Video is set to Disabled Enabled Disabled Slot n ROM Controls execution of the add in adapter option ROM during POST Note If set to disabled the adapter may not be used to boot the system Enabled Disabled Parameter Description Option ...

Page 135: ...imizes system overhead Enabled Disabled Onboard NIC1 or NIC2 ROM Enables or disables the load of embedded option ROM for onboard network controller Note If disabled NIC1 and NIC2 cannot be used to boot the system Enabled Disabled Onboard NIC iSCSI ROM Enables or disables the load of embedded Internet SCSI option ROM for the onboard network controller Enabled Disabled Onboard NIC1 or NIC2 MAC Addre...

Page 136: ...xpansion module NIC1 and NIC2 cannot be used to boot or wake the system Enabled Disabled I O Riser Board NIC1 or NIC2 Enables or disables the I O expansion module network controller Enabled Disabled I O Riser Board NIC1 or NIC2 MAC Address Indicates the media access control of the I O expansion module s LAN controller Parameter Description Option ...

Page 137: ...Option Throttling Mode Closed loop allows the system to achieve higher performance by monitoring system temps and adjusting bandwith Open loop does not rely on a thermal sensor on the board and sets up a static level which equates to a fixed bandwidth Closed Loop Open Loop ...

Page 138: ... the administrator password User Password Status Indicates the status of the user password Set Administrator Password Administrator password prevents unauthorized access to the Setup Utility Press Enter to change the Administrator password Set User Password User password is used to control entry access to the Setup Utility User password is available only when an Administrator password is set Press...

Page 139: ... The power and reset operation must be controlled via system management interface Enabled Disabled TPM State Shows the current state of the Trusted Platform Module TPM device Enabled Activated Enabled Deactivated Disabled Activated Disabled Deactivated TPM Administrative Control When set to no operation there are no changes made to this parameter When set to turn on TPM is enabled and activated Wh...

Page 140: ...assword to verify the first entry then press Enter again Removing an administrator password Note Removing the administrator password also removes the user password 1 Use the up down keys to highlight the Set Administrator Password parameter then press Enter 2 Enter the current password then press Enter 3 Press Enter twice without entering anything in the new and confirm password fields After doing...

Page 141: ...ns off after power shutdown When set to Last state the system returns to the state it was prior to the AC power loss When set to Reset the system will turn on after power is restored Stay Off Last state Reset Clear System Event Log Deletes all entries in the System Event Log Enabled Disabled Reset on Fatal Error When enabled system will trigger a reset in response to fatal errors When disabled sys...

Page 142: ...o Reset the system performs a reset if the watchdog timer expires Note The OS Boot Watchdog Timer must be enabled at the same time Power Off Reset OS Boot Watchdog Timer Timeout Timeout value BIOS will use to configure the watchdog timer 10 minutes 15 minutes 20 minutes 5 minutes Console Redirection Displays console redirection related settings Press Enter to access the Console Redirection submenu...

Page 143: ...ed for server management tasks Disabled Serial Port A Serial Port B Flow Control Set hardware flow control None RTS CTS Baud Rate Set the serial port transmission speed 115 2 K 9 6 K 19 2 K 38 4 K 57 6 K Terminal Type Set character formatting used for console redirection VT100 VT100 VT UTF8 PC ANSI ...

Page 144: ...hown on the above screenshot Legacy OS Redirection Enables or disables the legacy OS redirection i e DOS on the serial port If it is enabled the associated serial port is hidden from the legacy OS Enabled Disabled Parameter Description Option ...

Page 145: ...127 System Information The System Information submenu displays basic information about the server unit ...

Page 146: ...4 System BIOS 128 Intel Remote Management Module Information The Remote Management Module submenu displays information about the firmware revisions and network devices ...

Page 147: ...t value Note A value of 65535 will disable the timeout completely xxxxx Boot Option n Set system boot order by selecting the boot option for this position CDROM Order Specifies the boot device priority sequence for available CD drives Network Device Order Specifies the boot device priority sequence for available network devices Boot Option Retry This will continually retry non EFI based boot optio...

Page 148: ...ets you set the device priority during system bootup The server will attempt to boot from the first device on the list If the first device is not available it will continue down the list until it reaches an available device Select a boot option then press Enter ...

Page 149: ...POST error beep codes Severity Major severity requires user intervention but does not stop system boot Minor severity do not require user intervention or stop the booting of the system Fatal severity requires user intervention and prohibits the system boot Major Minor Fatal Instance Displays the instance value The instance value identifies the component in error ...

Page 150: ...Discards changes made and close the BIOS setup Save Changes Saves changes made in the BIOS setup Discard Changes Discards all changes made in the BIOS setup Load Default Values Loads the default settings for all BIOS setup parameters Setup defaults are quite demanding in terms of resources consumption If you are using low speed memory chips or other kinds of low performance components and you choo...

Page 151: ...133 Save as User Default Values Saves current values to be restored later Load User Default Values Restores previously saved user default values Parameter Description ...

Page 152: ...otes that are provided in the Readme file distributed with the BIOS image file before attempting a BIOS upgrade The release notes contain critical information regarding jumper settings specific fixes or other information to complete the upgrade To upgrade the BIOS Follow the instructions in the Readme file that came with the BIOS upgrade When the update completes remove the bootable media from whi...

Page 153: ...5 System troubleshooting ...

Page 154: ...This chapter provides possible solutions for specific problems If you cannot correct the problem contact your local Acer representative or authorized dealer for assistance ...

Page 155: ...bleshooting attempt first to perform reset the system using one of the methods below Problems following initial system installation Problems that occur at initial system startup are usually caused by an incorrect installation or configuration Hardware failure is a less frequent cause If the problem you are experiencing is with a specific software application see There is problem with the applicati...

Page 156: ...es correct If applicable ensure that there are no conflicts for example two expansion boards sharing the same interrupt Are all peripheral devices installed correctly If the system has a hard disk drive is it properly formatted or configured Are all device drivers properly installed Are the configuration settings made in BIOS setup correct Is the operating system properly loaded Refer to the opera...

Page 157: ...r maximum ranges see the documentation supplied with your video display monitor 4 If the operating system normally loads from the hard disk drive make sure there is no disc in the optical drive 5 If the power indicator does light attempt to boot from a disc 6 Turn on the system If the power indicator does not light see Power indicator does not light on page 140 Verifying proper operation of key sy...

Page 158: ...oot between each addition Make sure the memory board and memory modules comply with the system requirements Make sure the memory modules have been populated according to the system requirements Remove and reseat the memory board Remove and reseat the memory modules Make sure the processor complies with the system requirements Make sure the processor is populated according to the system requirement...

Page 159: ...ing Make sure the drive is not disabled in the system BIOS Make sure the drive s power and data cables are connected correctly Make sure the drive is compatible Make sure you have not exceeded the power budget for the server If using a RAID configuration with SAS drives make sure the server RAID adapter is installed correctly If you have installed one or more hard drives in the system do the follo...

Page 160: ...using the correct type of disc Make sure the disc is properly seated in the drive Make sure the disc is unscratched Make sure all cables are connected to the ODD Hard drives are not recognized Make sure the drive is not disabled in the system BIOS Make sure the drive is connected correctly and the power cable is plugged to the power supply Make sure the drive is compatible Make sure that you have ...

Page 161: ...al devices connected to a USB hub Refer to the documentation that came with the device Cannot connect to a server Make sure the network cable is securely attached to the correct connector at the system rear panel Try a different network cable Make sure you are using the correct and the current drivers Make sure the driver is loaded and the protocols are bound Problems with the network Network stat...

Page 162: ...out apparent cause Try reseating the adapter first then try a different slot if necessary The network files driver may be corrupt or deleted Delete and reinstall the drivers Run the diagnostics Network activity indicator does not light Do the following Make sure the correct network drivers are loaded on the system Network might be idle Try accessing the server Server hangs when the drivers are loa...

Page 163: ... the video monitor signal cable properly installed Does this video monitor work correctly if plugged into a different system Is the onboard video controller enabled in the BIOS Setup Utility Remove all expansion cards and see if the system boots If successful add the cards back in one at a time with a reboot between each addition Make sure the memory modules comply with the system requirements Mak...

Page 164: ...ightness and contrast controls properly adjusted on the video monitor Refer to the documentation that came with the video monitor Are the video monitor s signal and power cables properly connected Is the video monitor working correctly when plugged into a different system System cooling fan do not rotate properly If the system cooling fan is not operating properly it is an indication of possible s...

Page 165: ... panel board cable connected to both the mainboard s front panel board connector Are the power supply cables properly connected to the mainboard Are there any shorted wires caused by pinched cables or have power connector plugs been forced into power connector sockets the wrong way ...

Page 166: ...5 System troubleshooting 148 ...

Page 167: ...Appendix A Rack mount configuration ...

Page 168: ...This appendix shows you how to set up the Altos R920 system in a rack mount configuration ...

Page 169: ...n one or more systems are fully extended out of the rack assembly You must also consider the weight of any other devices installed in the rack assembly The equipment rack must be installed according to the manufacturer s instructions Main AC power disconnect You are responsible for installing an AC power disconnect for the entire rack unit This main disconnect must be readily accessible and it mus...

Page 170: ...ure Reduced airflow The amount of airflow required for the safe operation of the equipment should not be compromised when installing the system in a rack Mechanical loading Exercise care when mounting the system in a rack to avoid any accidents Circuit overloading Appropriate consideration should be given when connecting the supply circuit to the system to avoid any circuit overload The system nam...

Page 171: ...e Altos R920 server system should be mounted into a rack cabinet A rack rail and CMA cable management arm kit is available for installing system to a rack cabinet The figure below shows the Altos R920 system in a rack mount position ...

Page 172: ...h closer spacing to the center of the next pair is equivalent to 1U Note The unit of measurement used in this guide is U 1U 1 75 inches or 44 45 mm The total sum of the heights of all components in the rack measured in U cannot exceed the height of the rack For more information refer to the documentation that came with the system rack When installing components you must start your measurement from...

Page 173: ...re that two or more people help in installing the server To install the system into a four post rack 1 Remove the inner rails from the mounting rails 1 Extend the inner rail from the mounting rail until the rail release latch clicks 2 Depress the release latch A and slip the inner rail out B ...

Page 174: ...rews that came with the rack mount kit when attaching the inner rails to both sides of the server If your system already has screws attached please remove them Note Using screws other than those supplied in this rack mount kit to attach the rails will void the warranty Acer cannot be held responsible for any damage for incorrect installation 1 Align the screw holes of the inner rail to the server ...

Page 175: ...ing hole pattern on page 154 for more information 2 Align and insert the mounting rail into the rack posts mounting holes A 3 Make certain the proper mounting holes on the rack post are selected 4 Use two metal screws to secure the front and rear mounting rail to the rack B 5 Do the same thing to the other mounting rail ...

Page 176: ...Appendix A Rack mount configuration 158 6 Fully extend the mounting rails on the rack ...

Page 177: ... into the rack 1 Carefully align the inner rails attached to the server with the fully extended mounting rails on the rack 2 Press the release latch on both sides of the server A 3 Insert the inner rails into the mounting rails then push the server into the rack until you hear a click sound B 4 Secure the server to the rack using the two front panel thumbscrews C ...

Page 178: ...eping the cables untangled and attached to the system 1 Insert the smaller CMA extension into the rear of the left inner rail A1 2 Insert the larger CMA extension into the rear of left mounting rail A2 3 Insert the CMA extension connector into the rear of the right mounting rail B1 4 Insert the CMA arm connector into the blue plastic cutout on the CMA extension connector B2 5 Attach the cable clip...

Page 179: ...161 6 Connect the power peripheral and networking cables into their appropriate ports Refer to Connecting peripherals on page 32 for detailed instructions 7 Route all cables through the cable clips ...

Page 180: ...Appendix A Rack mount configuration 162 ...

Page 181: ...Appendix B Memory configuration ...

Page 182: ...This chapter provides details on how to configure the system memory boards Recommended memory board and FBDIMM installation order and FBDIMM population order tables are also included ...

Page 183: ...ory board A and B and branch 1 to channels 2 and 3 or memory board C and D In dual channel mode FBDIMMs on adjacent channels work in lockstep to provide the same cache line data and a combined ECC In the single channel mode only channel 0 is active The BIOS dynamically configures the memory controller in accordance with the available FBDIMM population and the selected RAS reliability availability ...

Page 184: ...to report DIMM failures and error conditions Refer to Memory configuration on page 171 for details on the available system memory configuration Memory board installation order The table below lists the suggested memory board installation order Memory board slot Installation order Normal configuration Memory sparing configuration Memory mirroring configuration A 1 Set 1 Note Requires installation o...

Page 185: ...4 GB 1 to 4 4 x 2 GB 8 GB 1 to 6 6 x 2 GB 12 GB 1 to 8 8 x 2 GB 16 GB 1 to 2 2 x 4 GB 8 GB 1 to 4 4 x 4 GB 16 GB 1 to 6 6 x 4 GB 24 GB 1 to 8 8 x 4 GB 32 GB DIMM slot Memory board A Memory board B Memory board C Memory board D Total memory 1 to 2 2 x 1 GB 2 x 1 GB 4 GB 1 to 4 4 x 1 GB 4 x 1 GB 8 GB 1 to 6 6 x 1 GB 6 x 1 GB 12 GB 1 to 8 8 x 1 GB 8 x 1 GB 16 GB 1 to 2 2 x 2 GB 2 x 2 GB 8 GB 1 to 4 4...

Page 186: ... 1 GB 6 x 1 GB 6 x 1 GB 24 GB 1 to 8 8 x 1 GB 8 x 1 GB 8 x 1 GB 8 x 1 GB 32 GB 1 to 2 2 x 2 GB 2 x 2 GB 2 x 2 GB 2 x 2 GB 16 GB 1 to 4 4 x 2 GB 4 x 2 GB 4 x 2 GB 4 x 2 GB 32 GB 1 to 6 6 x 2 GB 6 x 2 GB 6 x 2 GB 6 x 2 GB 48 GB 1 to 8 8 x 2 GB 8 x 2 GB 8 x 2 GB 8 x 2 GB 64 GB 1 to 2 2 x 4 GB 2 x 4 GB 2 x 4 GB 2 x 4 GB 32 GB 1 to 4 4 x 4 GB 4 x 4 GB 4 x 4 GB 4 x 4 GB 64 GB 1 to 6 6 x 4 GB 6 x 4 GB 6 ...

Page 187: ...B 30 GB 1 to 2 2 x 4 GB 2 x 4 GB 16 GB 12 GB 1 to 4 4 x 4 GB 4 x 4 GB 32 GB 28 GB 1 to 6 6 x 4 GB 6 x 4 GB 48 GB 44 GB 1 to 8 8 x 4 GB 8 x 4 GB 64 GB 60 GB DIMM slot Memory board A Memory board B Memory board C Memory board D Total memory Physical memory Detected by OS 1 to 2 2 x 1 GB 2 x 1 GB 2 x 1 GB 2 x 1 GB 8 GB 6 GB 1 to 4 4 x 1 GB 4 x 1 GB 4 x 1 GB 4 x 1 GB 16 GB 14 GB 1 to 6 6 x 1 GB 6 x 1 ...

Page 188: ...GB 4 x 1 GB 4 x 1 GB 4 x 1 GB 16 GB 8 GB 1 to 6 6 x 1 GB 6 x 1 GB 6 x 1 GB 6 x 1 GB 24 GB 12 GB 1 to 8 8 x 1 GB 8 x 1 GB 8 x 1 GB 8 x 1 GB 32 GB 16 GB 1 to 2 2 x 2 GB 2 x 2 GB 2 x 2 GB 2 x 2 GB 16 GB 8 GB 1 to 4 4 x 2 GB 4 x 2 GB 4 x 2 GB 4 x 2 GB 32 GB 16 GB 1 to 6 6 x 2 GB 6 x 2 GB 6 x 2 GB 6 x 2 GB 48 GB 24 GB 1 to 8 8 x 2 GB 8 x 2 GB 8 x 2 GB 8 x 2 GB 64 GB 32 GB 1 to 2 2 x 4 GB 2 x 4 GB 2 x 4...

Page 189: ...nce and increased FBD bandwidth This requires each lock stepped pair of FBDIMMs on a branch to be identical A lock stepped FBDIMM pair is defined as the FBDIMMs installed in identically numbered FBDIMM sockets on both memory boards channels on a given memory branch No RAS reliability availability and serviceability features are enabled in this configuration To configure memory to maximum performan...

Page 190: ...ngle channel mode 1 Run BIOS setup See Entering BIOS setup on page 100 2 Use the up and down arrow keys to select the Advanced menu 3 Use the up and down arrow keys to select Memory Configuration then press Enter The Memory Configuration menu appears 4 Use the up and down arrow keys to select Memory RAS and Performance Configuration then press Enter The Memory RAS and Performance Configuration men...

Page 191: ... sparing is to provide runtime failure prediction for FBDIMM ranks exceeding a specified frequency of ECC Correctable Error events in a given time period The underlying assumption is that FBDIMMs generating increasing numbers of ECC Correctable Errors are eventually prone to ECC Uncorrectable Errors These FBDIMMs should be removed from service prior to causing a system crash Once a FBDIMM rank exc...

Page 192: ...ys to select the Advanced menu 3 Use the up and down arrow keys to select Memory Configuration then press Enter The Memory Configuration menu appears 4 Use the up and down arrow keys to select Memory RAS and Performance Configuration then press Enter The Memory RAS and Performance Configuration menu appears 5 Set the Select Memory RAS Configuration to Sparing 6 Return to the Memory Configuration m...

Page 193: ... pairs and all DIMMs with the same slot number must match For e g Memory board A DIMM slot 1 must be the same as memory board B DIMM slot 1 DIMMS installed must be the same number of ranks timing and size The BIOS provides a Setup option to enable memory mirroring When memory mirroring is enabled the BIOS attempts to configure the memory system accordingly If the FBDIMM population is not suitable ...

Page 194: ...urrent Configuration indicates Memory Mirroring Mode If the option indicates Current Memory Configuration you may need to install more memory to meet the requirements of the selected configuration Make sure that Memory Mirroring Possible indicates Yes 7 Press F10 to save changes and exit 8 Press Y to confirm The server reboots to activate the changes ...

Page 195: ...Appendix C SAS and SAS RAID configuration utilities ...

Page 196: ...This appendix gives an overview of the RAID configuration utilities supported by your server ...

Page 197: ...lity depending on your system configuration You can use these utilities for configuring the internal hard disks Caution Creating a RAID volume erases all data previously saved in the hard drives Make sure that you back up important files before starting a RAID configuration process ...

Page 198: ...tore Defaults and press Enter 7 Press Esc twice then select Save changes then exit this menu Creating a RAID1 volume with a hot spare disk 1 In the LSI Configuration Utility please select SAS1078 and press Enter 2 Select RAID Properties and press Enter 3 Select Create IM Volume and press Enter 4 Move the cursor to the RAID Disk column 5 Press the Space bar and D to change the setting form No to Ye...

Page 199: ...g the creating a RAID 1 volume with a hot spare disk section After you create a new IM array no synchronization will be performed You can exit the SAS configuration utility and proceed to install the OS Exiting the SAS configuration utility In the SAS configuration utility press Esc twice and select Exit the Configuration Utility ...

Page 200: ...2 Change the setting of Set Factory Defaults from No to Yes then click Submit 3 Press Ctrl Alt Del to reboot the server Creating and initialing a RAID volume 1 Launch the Configuration menu 2 Select Configuration Wizard 3 Select Add Configuration default and click Next 4 Select Custom Configuration default and click Next 5 Select the drives that you want to add into the array with the Ctrl key 6 A...

Page 201: ...Del to reboot the system Assigning a hot spare disk 1 Launch the Configuration menu 2 Select a free disk marked as Ready and listed under Physical Drives 3 Select Make Hotspare and click Go 4 Click Home to return to the Configuration menu The disk will be marked as Hotspare in pink and listed under Physical Drives ...

Page 202: ...Appendix C SAS and SAS RAID configuration utilities 184 ...

Page 203: ...ifications 5 BMC module installing 86 removing 88 C cold plug ARMC 3 R2 module 86 I O expansion module 83 memory board 74 PCI card 82 SAS module 89 cold pluggable components 63 configuring memory maximum performance mode 171 memory mirroring mode 175 memory sparing mode 174 single channel mode 172 configuring the system OS 35 control panel 15 button control panel 16 control buttons 18 LCD control ...

Page 204: ...ing 32 power off via hardware 36 via software 36 power on 33 power supply installing 58 removing 57 processor installing 68 removing 71 upgrade guidelines 68 processor air baffle installing 46 removing 45 R rack installing 155 rack installation 149 mounting pattern 154 precautions 151 RAID activation key installing 93 removing 94 RAID BBU installing 95 removing 96 RAID cache installing 93 removing...

Page 205: ...preinstallation instructions 40 T top cover installing 44 removing 43 troubleshooting 135 confirming loading of the OS 139 hardware diagnostic testing 139 problems 140 adapter stopped working 144 cannot connect to a server 143 cannot detect bootable drive 142 cannot detect memory 143 cannot eject ODD tray 142 cannot read ODD 142 controller stopped working 144 HDD LED no light 141 HDD not recognize...

Page 206: ...188 ...

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