Acer Altos R920 Series, User Manual

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Troubleshooting
This chapter helps you identify and solve problems that might occur
while you are using the system.
For any issue, first ensure that you are using the latest firmware and
files. In addition to the server firmware and files, make sure to update
any drivers used for components you have installed in your system,
such as video drivers, network drivers and SAS drivers.
If you are unable to resolve your server problems on your own, contact
your dealer or local Acer representative for assistance.
Resetting the system
Before going through in-depth troubleshooting, attempt first to
perform reset the system using one of the methods below.
Problems following initial system installation
Problems that occur at initial system startup are usually caused by an
incorrect installation or configuration. Hardware failure is a less
frequent cause. If the problem you are experiencing is with a specific
software application, see "There is problem with the application
software" on page 144.
To do this Press
Soft boot reset to clear the system memory and reload the
operating system. Ctrl+Alt+Del
Clear system memory, restart POST, and reload the OS. Reset button
Cold boot reset. Turn the system power off and then on.
This clears system memory, restarts POST, reloads the
operating system and halts power to all peripherals. Power off/on