ABB MicroFlex e150, User Manual

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118 Fault tracing

SupportMe feature
The SupportMe feature is available from the Help menu, or by clicking the button
on the motion toolbar. SupportMe can be used to gather information which can then
be e-mailed, saved as a text file, or copied to another application. The PC must have
e-mail facilities to use the e-mail feature. If you prefer to contact ABB technical
support by telephone or fax, contact details are provided on the back cover of this
manual.
Please have the following information ready:
• The serial number of your MicroFlex e150 (if known).
• Open the Help, SupportMe menu item in Mint WorkBench to view details about
your system.
• The catalog and specification numbers of the motor that you are using.
• A clear description of what you are trying to do, for example trying to establish
communications with Mint WorkBench or trying to perform fine-tuning.
• A clear description of the symptoms that you can observe, for example the Status
LED, error messages displayed in Mint WorkBench, or errors reported by the Mint
error keywords
ERRORREADCODE
or
ERRORREADNEXT
.
• The type of motion generated in the motor shaft.
• A list of any parameters that you have setup, for example the motor data you
entered/selected in the Commissioning Wizard, the gain settings generated
during the tuning process and any gain settings you have entered yourself.

Power-cycling the MicroFlex e150
The term ‘power-cycle the MicroFlex e150’ is used in the Troubleshooting sections.
Remove the 24 V supply, wait for the MicroFlex e150 to power down completely (the
Status LED will turn off), then re-apply the 24 V supply.