Aastra Dialog 4422 IP Office, User Manual

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Services Reserved for Attendants
MD Evolution – Dialog 4422 IP Office 114
Services Reserved for Attendants
You may be an attendant for your MD Evolution system. Your
Dialog 4422 IP Office extension will be your attendant position, in
a system that can be composed of up to 4 attendant positions.
Your role, then, is to process general calls made to your telephone
facility.
To do so, you have access to all of the services offered to system
users, such as the refer back call, any type of call transfer, automatic
call-back to free or busy extensions, etc.
Among other things, your attendant position offers you the option
of managing a general call forward for your facility, through which
all incoming ISDN network calls are systematically forwarded to an
external number you have set.
Note:
Your MD Evolution system also offers you other
additional services reserved for attendants. This includes,
among others, the option of managing the use of a common
bell service, as well as other basic management services for
your telephone facility, such as – most particularly – re-
initialising any user password, and managing abbreviated
dialling. These services are, however, reserved for high-end
Dialog 4225 or 4223 digital extensions, or Dialog 4425 IP
Vision extensions or their equivalent.
Operations for General Calls in Day Mode
As an attendant, your role is to process your facility’s general calls
during your shift.
When we refer to “Day mode”, we are referring to the mode that is
automatically activated when you assume your duties (or when the
first attendant does so), and remains applicable as long as your
status (or at least one attendant’s status) remains in active general
call acceptance mode (see details to follow).