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MD Evolution – Dialog 4422 IP Office

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Summary of Contents for Dialog 4422 IP Office

Page 1: ...tting it in the text flow Select Graphics Properties and make the following settings Width 15 4 cm Important Height 11 2 cm May be smaller Top 5 3 cm Important Left 0 3 cm Important This text should t...

Page 3: ...uring a Call 37 Call List 47 Call Forwarding Services 51 Voice Mail Services 62 Group Services 80 More Features of Your Extension 90 Physical Programming of Your Extension 96 Programming Your Extensio...

Page 4: ......

Page 5: ...log 4422 IP Office phone with normal default programming In terms of the service rights for your specific extension there may be some discrepancy in the manner in which your own phone will operate For...

Page 6: ...be liable for any damages arising from use of an illegal modified or altered publication Aastra is a registered trademark of Aastra Technologies Limited All other trademarks mentioned herein are the...

Page 7: ...ply cord or plug is damaged disconnect the product and contact qualified service personnel Headsets used with this equipment must comply with EN IEC 60950 1 and for Australia AS NZS 60950 1 2003 Do no...

Page 8: ...128 x 25 pixels or 2 lines high x 25 characters wide depending on the font used See also the Display Information section Message 2 Message Key When your facility uses integrated voice mail this fixed...

Page 9: ...iable call forwarding that was pre defined on your extension It also enables you to de activate or cancel any type of active call forwarding on your extension pre defined or defined on a case by case...

Page 10: ...vigation keys when you are programming your extension or consulting the call log file See also the Operations during a Call Call List and Physical Programming of Your Extension sections 12 C Key Clear...

Page 11: ...all is processed on the line key or the service associated with the function is inactive On There is a call on the line key or the service associated with the function is active For the Call fwd key t...

Page 12: ...sion number are displayed on the screen s second line Statuses such as free busy etc are displayed on the first line When you place an external call the called party s number and possibly name are als...

Page 13: ...call forward programming has been accepted CANCEL ACCEPTED Your call forward cancellation has been accepted Accepted service The request for service has been accepted Denied service The request for se...

Page 14: ...new incoming call that has not been answered but that you have retrieved This icon indicates a processed incoming call This icon characterises all outgoing calls Within the context of programming your...

Page 15: ...Off Call on hold or call camp on tone Heard when you call an extension that is busy and your call has been placed on automatic camp on or when your call is placed on hold by a third party set 424 Hz...

Page 16: ...tinctly cadenced according to whether the incoming call is an internal or external call The cadence is faster for an internal call Note Your facility also usually provides integrated on hold music to...

Page 17: ...your user profile You may choose to keep your extension in a logged in status Or you may decide to log off during your absences typically at night and log back on when you return typically in the morn...

Page 18: ...ain press the Loudspeaker key on your extension If your password is correct your extension now proceeds to a logged in or unlocked status and displays the idle screen as illustrated below with your na...

Page 19: ...sion see details to follow Signing or Logging on to a Third Party Set Free Seating You can use a third party set for your calls as long as you have logged off from your own extension This is also refe...

Page 20: ...ur extension settings concerning possible call forwarding and appointment reminder services The views associated with these services are also displayed on the third party set screen or its Call fwd ca...

Page 21: ...n extension that is logged off after lifting the handset SOS NO z Dial the specified emergency number Press the Loudspeaker key on your extension An SOS call is placed to the specified internal or ext...

Page 22: ...xternal incoming call by the external ring signal for your extension and the flashing LED associated with the line on which the call is presented If your calling party is an ISDN network user or equiv...

Page 23: ...Your extension has two line keys Lines L1 and L2 that are available for incoming and outgoing calls and one line key Line L3 that is reserved for outgoing calls Therefore you can receive one or two s...

Page 24: ...second call Your extension now displays the identity of your first caller without being re rung by the call on hold L1 Press the first line key that is flashing You are now connected to your initial...

Page 25: ...be subject to call pick ups from third party sets Certain extensions such as yours may possibly be equipped with permanent protection against call pick up If this is the case this service will obvious...

Page 26: ...ss the Loudspeaker key on your extension You can then follow the placing of your call on the handset and on your extension s screen where your called party s identity is displayed You may also process...

Page 27: ...may also place your external calls more quickly by using the abbreviated dialling speed dialling service This enables you to contact your external parties using shorter numbers than the norm usually j...

Page 28: ...r example allow you to access a series of numbers using just one abbreviated number Calling Using Programmable Repertory Keys Another option for quickly processing your outgoing calls to favoured part...

Page 29: ...r lifting the handset 11 z Dial the prefix 11 assigned to the redial service Press the Loudspeaker key on your extension The last external number dialled is automatically redialled just as if you had...

Page 30: ...ee also the Operations for Incoming Calls section BUSY The party you are calling is busy and it is not possible to place your call on camp on single line extension You hear the busy tone CONGESTED The...

Page 31: ...ve both visible and audible confirmation for registering automatic call back for your call REGISTERED CALLBACK will be displayed on your screen and the service acceptance tone will be played d or Hang...

Page 32: ...ed his her renewed presence typically by placing a new call from his her extension Then once you have answered this call back your internal called party will be automatically re rung Notes The prefix...

Page 33: ...ervice NO TO CALL z Next directly dial the desired number You may do so according to any of the methods available for dialling an internal or external number Press the Loudspeaker key on your extensio...

Page 34: ...this substitution procedure from any extension that is other than an IP H 323 extension after lifting the handset 75 z Dial the prefix 75 granting access to the call in substitution service STATION N...

Page 35: ...ed To use this service when placing an external call z Dial the code granting access to the DTMF end to end dialling service Everything that is dialled thereafter is then directly transmitted to the r...

Page 36: ...ons An attempt to dial these numbers would be automatically refused Moreover your facility will also most often be equipped with a Least Cost Routing LCR service for external calls especially if your...

Page 37: ...call Call transfer between two parties Conference call with three or four participants You may also temporarily place a call on hold in order to carry out a non telephone related task or you may park...

Page 38: ...tive Muting during a Conversation When you participate in an incoming or outgoing conversation you may activate your handset s mute function preventing your party from hearing what you say To do so Pr...

Page 39: ...y Your extensions offers you the enquiry call service which consists of placing your first caller on hold then calling the new desired party You may call this second party using any dialling methods o...

Page 40: ...is an internal call you still have the same services available to you for placing the second enquiry call depending on the second party s status as you would during a single call see also Operations...

Page 41: ...is placed on hold To return to your second conversation L3 Press the second line key that is flashing rapidly You are now transferred once again to the second call and can repeat this process as many...

Page 42: ...y make a transfer when an enquiry call is in the process of being established to a busy internal ex tension when it is possible for the call to be placed on camp on The transferred party will then be...

Page 43: ...l A conference call can include up to 4 participants To do so L2 Press a free line key on your extension The conference call is placed on hold NO TO CALL z Then dial the number for the new internal or...

Page 44: ...d the last party who was placed on hold Your extension may also be subject to enquiry calls refer back calls transfers and conference calls initiated by third party sets Call Hold When you are carryin...

Page 45: ...d may consist of 1 or 2 digits according to your facility s configuration usually 2 digits Press the Loudspeaker key on your extension Confirmation is provided both visually and audibly the Accepted S...

Page 46: ...ur conversation Notes When an external call is either placed on hold or is parked the party is then connected to on hold music usually provided by your facility The parked call retrieving service may...

Page 47: ...alog 4422 IP Office or Dialog 4425 IP Vision extension It may be lost if power to your extension is lost It is also auto matically re initialised when a different user signs on to some one else s exte...

Page 48: ...key on your extension You then have access to your extension s call log file The last call received or placed from your extension will be displayed whether or not it was answered along with a scroll b...

Page 49: ...g file you can very simply place a call to a party whose call was saved To do so once the identity of the party you wish to call is displayed on your extension s screen Press the Loudspeaker key on yo...

Page 50: ...r extension to confirm your deletion request or press the C or Clear key on your extension to cancel your deletion request Depending on the case the corresponding call is simply deleted from the call...

Page 51: ...ipient in both cases Immediate call forward All incoming calls are immediately re directed to the pre defined call forward recipient Typically this could be your secretary s internal number or your ex...

Page 52: ...s of call forwards except call forward on mini message Simply pressing this Call fwd call forward key will either activate or de activate the pre defined variable call forward A variable call forward...

Page 53: ...your facility s resources or directly at the Euro ISDN network level according to your facility s configuration You may program a call forward from your extension to itself This enables you to bypass...

Page 54: ...An external number may be one that is accessible through abbreviated dialling In all cases Now press the loudspeaker key on your extension to confirm your settings This will have the effect of activa...

Page 55: ...ively you may also dial the prefix 60 which is the usual prefix for cancelling a variable call forward The result will be the same Activating a Call Forward Pre Defined on the Call fwd Key You may als...

Page 56: ...screen Next press the C or Clear key on your extension Your extension returns to idle status Call Fwd When the pre programmed call forward is de activated your extension s Call fwd key LED will be tu...

Page 57: ...e the message is selected it needs to be completed with the numerical information such as the hour and minutes date and time or a telephone number which replace the asterisks specified in the base mes...

Page 58: ...istrator A call forward on absence is cancelled in the same manner as any other type of variable call forward see previously mentioned details Follow Me Service In the case where you may have forgotte...

Page 59: ...sly described procedure or by dialling the prefix 66 that is assigned to cancelling the Follow me service which should always be followed by your own extension number and user password You may also re...

Page 60: ...to dial a number z Dial the prefix to access the call deflection service By default the prefix is however this may have been modified by your system administrator FWD NO z Next directly dial the inter...

Page 61: ...or after your call has been deflected your extension s screen is updated with the identity of the new internal or external party to whom you will be connected If the type of call forward is a Do not d...

Page 62: ...r extension You may also program the system to notify an external number as well Calling the integrated voice mail service then permits you to consult each new voice message that was left and then you...

Page 63: ...ected to your mailbox hear your message and then may leave a voice message for you that you may subsequently consult In personal assistant mode Your mailbox plays a greeting that you may manage yourse...

Page 64: ...managed on a case by case basis for example processing an immediate call forward when you are away from the office It may also be pre defined on your extension s Call fwd key in which case simply pre...

Page 65: ...cases of where the mailbox is set to answering mode only The standard configuration allows a voice message to last up to 30 minutes with up to a total of 100 messages that may be saved in your mailbox...

Page 66: ...is number could be your GSM mobile phone when you are out of the office When a new message is left in your mailbox a call is then automati cally emitted to each external number that you have defined I...

Page 67: ...word is 1234 however you may have modified it See also the Programming Your Extension s Services section You are now connected to your mailbox s consultation menu see details to follow External Access...

Page 68: ...to your mailbox s consultation menu see details to follow Notes Interaction with the voice mail system or automated attendant is carried out through the exchange of DTMF codes For an internal call the...

Page 69: ...anised into two distinct lists where each type of message is sorted in chronological order from the oldest to the newest They are consulted beginning with new messages from the oldest to the newest th...

Page 70: ...r a previous day the day month DDMM and hour minute HHMM data concerning when your message was left are transmitted vocally on your extension according to one of the forms described below and then you...

Page 71: ...is turned off Note Typically new messages are saved for a period of 30 days Archived messages are typically saved for 7 days after which they are automatically erased Automatic Call Back to the Party...

Page 72: ...to be connected to the attendants The call is directly routed to the attendants If neither of the two preceding codes is dialled within a 3 second delay the call is directed to your mailbox by defaul...

Page 73: ...to the main mailbox personalisation menu 5 z Dial 5 to manage your answering message This especially applies if your mailbox is managed in answering mode If that is the case this command enables you...

Page 74: ...ernal notification Dial 9 to return to the main mailbox personalisation menu 4 z Dial 4 to manage your user password Your user password is the some as the one to access your mailbox and activate or de...

Page 75: ...ailbox may be associated with the group This common mailbox may then receive calls from parties requesting the group when their calls remain unanswered from the group member allocated to each call or...

Page 76: ...the internal number for the automated attendant is 885 If you need more information contact your system administrator Press the Loudspeaker key on your extension You are then connected to the automat...

Page 77: ...the DID number for the auto mated attendant It is also applicable for leaving a message in an individual mailbox without having to call the party Attendants Common Mailbox Your facility s attendants a...

Page 78: ...nd then erase the voice message after you ve listened to it You also have access to all of your mailbox s personalisation services directly from your desktop PC including its general operating mode Al...

Page 79: ...ably you may manage the voice message e mail notification address which on occasion could be a laptop remotely connected through the Internet Notes Whenever necessary contact your system administrator...

Page 80: ...rsonally but to contact someone within your department Your extension provides a simplified call pick up service within a hunt group It also offers you the option of managing your own parti cipation i...

Page 81: ...ithfully and remotely supervise his her extension and vice versa Thus Rx The repertory key s LED is off when the extension you are supervising is free Rx The repertory key s LED flashes when the exten...

Page 82: ...y also be directed to a third party set or other overflow group such as your facility s attendants Depending on the definition for each hunt group the call may also be re directed to a dissuasion mess...

Page 83: ...roups as you would for managing your personal calls Your extension also offers a simplified call pick up service within each hunt group which enables you to answer any call that is ringing on an exten...

Page 84: ...been modified by your system administrator The call pick up access prefix within secondary groups differs from one facility to another Standby Status within a Hunt Group When you belong to one or sev...

Page 85: ...creen Notes The prefix 68 is the one usually used to access the standby status service within a primary group It may however have been modified by your system administrator The prefix for accessing th...

Page 86: ...n the screen and the service acceptance tone is played Press your extension s C key to end this service If the hunt group was previously open to traffic it then progresses to a closed status and will...

Page 87: ...s While it s not really a group service you also have access to a personal group which is designed for grouping various extensions that may be assigned to you up to 5 extensions for example your Dialo...

Page 88: ...o you Its purpose is to allow external users of GSM mobile phones most particularly to access your company s network and thus be able to use the system as if they were internal users In practice a Mob...

Page 89: ...n conjunction with a personal group However the GSM mobile telephone will still retain its regular number Note The Mobile Extension service is also totally applicable to your residential extension con...

Page 90: ...our extension may also provide you with the means to control how your external ISDN call costs are allocated Appointment Reminder The appointment reminder service enables you to ask the system to auto...

Page 91: ...our line is busy when the appointment reminder comes through it is presented to you just as a normal call would be or if that is not possible it is automatically cancelled An appointment reminder auto...

Page 92: ...after a typical delay of 30 seconds the call is directed or returned to your facility s attendants for processing Following the specific rights assigned to your extension you may have access to protec...

Page 93: ...external incoming calling parties Conversation Recording If your telephone system is equipped with Integrated Voice Mail and you have a Mailbox the conversation recording service allows you to record...

Page 94: ...parties The suffix is the one usually used to access the con versation recording service It may however have been modified by your system administrator Account Codes When a call is placed on the publ...

Page 95: ...ervice assumes that your facility uses the Least Cost Routing LCR method for external calls It also assumes that at the very least these outgoing calls are subjected to call detailed records that are...

Page 96: ...call This is designed for those who are hearing impaired Adjust the time and date display format that your extension usually displays when idle Adjust your extension screen s contrast The Settings key...

Page 97: ...trated below the frame will move according to your navigation Next press the Loudspeaker key once the feature you wish to program is framed You may then proceed with programming the selected feature y...

Page 98: ...g any modifications and to back up one screen in the programming menu hierarchy Programming Your Extension s Repertory Keys To program internal numbers external numbers or service codes on your extens...

Page 99: ...your extension s repertory keys you may recall that if you belong to any hunt groups saving access codes to the services used within this context will facilitate the use of your extension within these...

Page 100: ...of your extension are re displayed Your extension s ring volume can be set directly on your extension when your extension is idle or when it is ringing to indicate an in coming call Under these condi...

Page 101: ...oudspeaker key on your extension Your extension displays the following screen with the listening volume selections Standard and Increased Simply press either the or keys on your extension to select th...

Page 102: ...your extension Your extension displays the following new screen Press either the or key on your extension to select either the 12 or 24 hour format Press the Loudspeaker key on your extension Your set...

Page 103: ...ng the Display Contrast option Press the Loudspeaker key on your extension Your extension displays the following screen Press either the or keys on your extension to increase or decrease the contrast...

Page 104: ...ce that enables you to define on a case by case basis any type of variable call forward from your extension See the Call Forwarding Services section The Standby service that allows you to temporarily...

Page 105: ...er condition 63 To configure a call forward on busy condition 69 To configure a call forward on no answer condition and busy condition 64 To configure a Do not disturb call forward In the first four c...

Page 106: ...with signature from your extension or a third party set When activating deactivating a call forward from your extension or a third party set follow me service When consulting or personalising your ma...

Page 107: ...by a facility attendant or by the system administrator It will then be reset to 1234 until you change it once again Using the services offered by your Dialog 4422 IP Office extension is usually carrie...

Page 108: ...a common bell that receives general calls when the attendants lines are congested or when they are absent According to the specific rights assigned to your extension you may also have access to these...

Page 109: ...his allows you to assist the attendants by answering calls when their lines are congested or when they are temporarily absent When you activate this general calls acceptance service on your extension...

Page 110: ...press the C Clear or Erase key on your extension to end the management of this service Your extension returns to idle status When your extension s general calls acceptance status is active the letter...

Page 111: ...meframe the door phone call will be automatically disconnected A door phone call may not be placed on hold nor may it be transferred The door phone is usually logged on by an electrical mechanism inde...

Page 112: ...rder to present an urgent call for you In the first case when the attendant activates a call intrusion you may find yourself in a 3 person conference call with your first caller and the attendant Usua...

Page 113: ...be equipped with permanent protection against call intrusion Depending on the configuration for your facility defined by your system administrator these services may be used from specific extensions...

Page 114: ...ternal number you have set Note Your MD Evolution system also offers you other additional services reserved for attendants This includes among others the option of managing the use of a common bell se...

Page 115: ...any of your facility s extensions You may then process each call just as you would one of your personal calls typically you will transfer the call to another user within your telephone facility The c...

Page 116: ...extensions In the second case your facility s users are generally allowed to pick up a general call presented with the common bell See the Attendant Based Services section Users who have activated gen...

Page 117: ...225 or 4223 digital extensions or Dialog 4425 IP Vision extensions or their equivalent In the case where general calls were routed to the common bell your facility s users are generally allowed to pic...

Page 118: ...ervice message is displayed on the screen and the service acceptance tone is played Your extension s general calls acceptance status is now active Next press the C Clear or Erase key on your extension...

Page 119: ...extension with the characters displayed on the second line of your extension s screen instead of AT If you are the last or only attendant to sign off the system auto matically changes from day mode t...

Page 120: ...all forward for your facility when your attendant position is idle and your general calls acceptance status is active 61 z Dial the prefix 61 that corresponds to the immediate call forward service fol...

Page 121: ...h visually and audibly the Accepted Service message is displayed on the screen and the service acceptance tone is played Next press the C Clear or Erase key on your extension to end this programming Y...

Page 122: ...y also receive an indication that there is a major alarm within your telephone system From an idle position and active general calls acceptance mode you are notified by the display of AL on the second...

Page 123: ...rious sites In the second case there are two possible techniques The first called IP Trunking uses proprietary messages that are exchanged over the IP network This applies when up to 7 MD Evolution sy...

Page 124: ...twork number typically follows this format LC DN where LC is a local code identifying each system or network node 1 to 3 digits depending on the size of the network while DN is simply the internal num...

Page 125: ...forwards to private recipients all types Deflection of private calls Information concerning private call forwards Networked call forward on mini message or absence Voice Mail Services Voice mail from...

Page 126: ...etwork which managed according to the IP Trunking technique you may also have access to a non IP hand over service The quality of communications established over the Internet network is generally good...

Page 127: ...a network cable that connects into the RJ45 female jack labelled LAN located on the underside of your extension It is usually powered with a 230 volt power cord and a 24 volt adapter connected to the...

Page 128: ...your extension there is also an Ethernet jack labelled PC which when applicable enables you to connect your PC to the LAN through your telephone These then share the same Ethernet port on the LAN Ins...

Page 129: ...tion key s use You may also indicate what functions have been programmed on the various repertory keys integrated on your extension see the Physical Programming of Your Extension section This label is...

Page 130: ...slightly damp not wet or anti static cloth to clean your extension Never use any abrasive solvents liquids or cloths to clean your extension Aastra cannot be held responsible for any damage to your te...

Page 131: ...and indicate where the screw heads will be inserted to mount the extension on the wall Next drill two holes that will hold your extension s wall mounting screws These screws should be in compliance wi...

Page 132: ...s section provides you with all of the instructions necessary to install a headset Connecting a Headset A headset is connected with a cord inserted into the RJ12 female connector labelled HEADSET loca...

Page 133: ...ion for 5 seconds You will hear the acceptance tone From this point on all of your calls will be processed in the typical handset mode When the headset mode is activated your calls are processed simil...

Page 134: ...uld your extension s loudspeaker or handset volume See the Operations during a Call section or u When you are using the headset you may also switch to either loudspeaker or handset mode To do so simpl...

Page 135: ...eristics that you may need to provide to your system administrator if a problem arises with your extension This section also provides you with information concerning the process of starting up your ex...

Page 136: ...ress either the or keys on your extension to navigate through the list of parameters The frame will move as you navigate through the list Press the Loudspeaker key on your extension to select an IP ne...

Page 137: ...cal programming mode Press the C Clear or Erase key on your extension Your extension returns to idle status The parameters that characterise your telephone s IP environment are as follows Enter IP add...

Page 138: ...utomatically downloaded from the identified SW server when the extension is started up This SW server address should always be entered manually If the presence of a DHCP server has been confirmed an a...

Page 139: ...s for approxi mately 1 second within 5 seconds of signing on If a DHCP server was configured your extension will then be connected to this DHCP server to recover its IP address The second screen illus...

Page 140: ...takes approximately 15 seconds On the other hand if a new software version is available it will be automatically downloaded from the SW server previously identified see previously mentioned details Th...

Page 141: ...is possible to manually restart your extension without unplugging it if for example it is requested by your system administrator To do so simply simultaneously press and hold the keys shown on the le...

Page 142: ...IP Declaration and Start Up of Your Extension MD Evolution Dialog 4422 IP Office 142...

Page 143: ...ding Information 61 Call Hold 44 Call List Access to the Call List 48 Call List Information 47 Callback from the Call List 49 Management of the Call Log File 48 Call List Information 47 Call Offer or...

Page 144: ...ent Ringing 25 Extension Supervision 81 F Follow Me or Remote Call Forward 58 Free Seating 19 G General Call Acceptance 109 Groups Services for Extension Supervision 81 Hunt Groups 82 Mobile Extension...

Page 145: ...ignature 18 SOS Emergency Call 21 M Maintaining Your Extension and Tips 130 Management of the Call Log File 48 Mobile Extension 88 More Features of Your Extension Appointment Reminder 90 Charging Acco...

Page 146: ...rvices Private IP Network Non IP Hand Over 126 Private Network Services Available 124 VoIP and QSIG MD Private Networks 123 R Refer Back Call between Calling Parties 41 Reinitialising Your Extension 1...

Page 147: ...147 MD Evolution Dialog 4422 IP Office Index Y Your Extension s Accessories Connecting a Headset 132 Headset Use 133...

Page 148: ...ovides the instructions on how to install and maintain your extension and its different potential accessories Your Dialog 4422 IP Office extension is also the subject of a two sided Quick Reference Gu...

Page 149: ...149 MD Evolution Dialog 4422 IP Office Quick Reference Guide Notes...

Page 150: ...Quick Reference Guide MD Evolution Dialog 4422 IP Office 150 Notes...

Page 151: ...n without prior notice For questions regarding the product please contact your Aastra Certified Sales Partner Also visit us on http www aastra com Aastra Telecom Sweden AB 2008 All rights reserved EN...

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