Aastra 6751i RP, Administrator'S Manual

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54 AastraLink RP System Administrator Guide
Troubleshooting Solutions
If this message does not eventually disappear from the event log, the phone may not have been properly connected to the
base unit. Using Administrator, remove the phone from the phone system, re-add the phone, and then check the event log
again to see if the message is gone.
Why can't I record sound files with my phone using Administrator?
If you are unable to record sound files with your phone using Administrator, your firewall might be configured to block
communication with this program. Make sure that you have set up an exception that allows the Administrator program to
communicate through your firewall.
Why do the Assistant and Administrator programs display a different number of contacts for the same user?
Response Point may list a different number of contacts for the same user on the Contacts tab (in Assistant) and in the
Storage Space Details dialog box (in Administrator), if the Assistant program encountered an error when the user originally
uploaded the contacts. As a result, the defective links to these contacts may consume a large amount of storage space on the
base unit. You will not be able to edit or remove the contacts using Assistant. To reclaim the lost storage space, remove and
then re-add the user to the phone system using Administrator. When you do this, all contacts, voice messages, and settings
associated with this user will be lost.
Auto-Discovery Troubleshooting
Why did I lose connection to the AastraLink RP 500 Base Unit?
If Administrator was connected to the base unit, and then the connection was lost, the problem may be one of the following:
• The computer running Administrator and the base unit are no longer connected to the network.
• The network is down, or communication is somehow being blocked. Try restarting the network.
• The base unit is not responding, and it probably needs to be restarted.
Why isn't the AastraLink RP 500 Base Unit responding?
This condition may occur when there is a connectivity issue between the computer on which Administrator is running and
the base unit. Check these possible issues and resolutions in the following order:
• Make sure that the computer on which Administrator is running is physically connected to the LAN.
• Check that the software on the computer running Administrator can access the network. For example, connect to the
Internet or access some other network resource, such as file share or printer.
• If you can’t get to network resources, check that the network is operating for other computers.
• If the network is working, restart the computer running Administrator, and try connecting to the network again.
• If that works but you still can’t connect to the base unit, make sure that the base unit is connected, plugged in, and then
restart it. Remember that while you're restarting the base unit, the phone system can't receive or place calls and existing
calls may be dropped.
Why can't I see the AastraLink RP phone that I just configured on the Phone System page?
If the phone is securely plugged in to both an electrical outlet and the LAN, you can try reinitializing the phone so that you
can see it on the Phone System page. To do this, go through the Configure Phone Wizard, changing nothing, and click
Finish at the end. For more information, see
Editing a Phone on page 22.
I can see the AastraLink RP 540 Gateway and my phone on the Phone System page, but I still can't receive or place
any calls. What's wrong?
This condition may occur for the following reasons:
• If you've plugged the AastraLink RP 540 Gateway into a power source and to the network, configured it through
Administrator, but forgot to plug the phone line into the phone line adapter. Some phone line adapters will
automatically detect this condition, but not all of them. Try plugging the phone line into the port of the phone line
adapter and placing a call.