Aastra 6751i RP, Administrator'S Manual

Page: 40 / 68

34 AastraLink RP System Administrator Guide
Advanced Admi
nistrator Options
Even when using the Automated Receptionist plan, it is important to choose an operator. The operator is the person calls
will be forwarded to when callers want to speak to a person, or when Response Point has trouble understanding a request.
Using the Receptionist Plan
The Receptionist Plan is useful for your office if you want a person to answer calls and transfer them accordingly.
To specify a Receptionist Plan using Administrator, do the following.
1 Click the Call Routing button.
2 In the Tasks pane, click Choose How to Answer Calls.
3 Click the Receptionist Plan, and then select the person who will receive incoming calls.
4 Click OK.
Note: You can customize this plan by specifying call forwarding for the user you've specified as receptionist. For instance,
you can edit the user properties of the receptionist so that calls are forwarded to another employee or to the Automated
Receptionist when that person can't answer the phone.
Using an Operator
An operator differs from a receptionist, and is only sent calls when a caller wants to speak to a person instead of the
automated voice, or the Automated Receptionist doesn’t recognize what a caller is saying.
To specify an operator using Administrator, do the following.
1 Click the Call Routing button.
2 In the Tasks pane, click Choose How to Answer Calls.
3 Click Automated Receptionist Plan.
4 Click Assign an operator, and select the person who will perform this role.