Aastra 6751i RP, Administrator'S Manual

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36 AastraLink RP System Administrator Guide
Advanced Admi
nistrator Options
Call History
A call history log records useful information about your business. Use the data to analyze business patterns, trends, and
expenses. After you select the categories to evaluate, Administrator displays the results in the Call information table. You
can filter and sort using different criteria as many times as you want. For example, view the VoIP call activity of an employee
for the month of May. Then, change the search parameters, and view how many minutes you spent on the phone with a
particular client. The default view shows all calls for all users on the current day. For a more complex view, save the history
to a CSV file, and use Microsoft Office Excel to perform further analysis.
To view a specific call history log, do the following.
1 Click the Phone System button.
2 Click View Call History under the heading Other.
3 In the Interval to show list, choose a timeframe to view.
4 In the Types of calls to show list, choose the type of call to view.
5 In the Show calls to and from user list, choose a user to view.
6 Wait for Administrator to load your selections and display the results in the Call information table.
Saving Call History list
You can save the call history log you view on screen as a CSV file appropriate for Microsoft Office Excel. Open the call
history log you want to save, as detailed above.
• Click Save to create a CSV file, which displays more advanced information useful for further analysis of call patterns.