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• Has the sMMI lock been activated by the specialist dealer? If so,
the sMMI only operates with the designated motor (see section
3.2.14 - Anti-theft measures).
• Do the sMMI contacts on the dock spring back properly? Press
the 8 pins into the dock one after the other using your finger.
Check if the pins spring back. If the pins are stuck, use contact
spray.
The battery cannot be charged
• Are there any deposits (such as metal filings) on the magnetic
charger plug? Carefully check the charger plug and the battery
socket for deposits.
• Is the ambient temperature <0°C? The battery cannot be
charged below 0°C. Always charge the battery at room
temperature. Observe the information on the charging process
provided in the charger's operating instructions, in particular the
error codes.
No motor assistance (sMMI operative, motor assistance not available)
• First check that the motor cable and motor plug are correctly
aligned with each other (see section 4.1).
• Is an error message appearing on the display? If so, follow the
appropriate recommendations (see section 3.2.11). Was the
switch-on routine for the lights observed? (see section 3.2.3).
• Is the system permanently in recuperation mode? If so, check the
brake lever switch located on the rear wheel brake lever (only for
sMMIs with brake cable) for proper fit.
• Has the sMMI been correctly attached to the dock (see section
3.1)?
Recuperation/the downhill assistant
does not work
• Is the battery charge level >90%? Recuperation only works with
a battery charge level of
≤
90%.
• Is the current travelling speed less than 15 km/h? Recuperation
is not possible below 15 km/h.
• Is the current travelling speed more than 28 km/h? Recuperation
is not possible above 28 km/h.
The assistance levels cannot be changed
while stopped
• You have activated the pushing aid in the menu. As soon as you
start to pedal, you can select the assistance levels. Alternatively,
you can deactivate the pushing again aid via the menu (see
section 3.2.7).
The motor is not operating at full power output
• The motor might be in a high temperature range.. From an
electronics temperature of 80°C, power is gradually reduced. Let
the Pedelec cool down for about 10 minutes (in the shade) and
then continue your ride.
The symbol for the service reminder (section 3.2.11) is showing on the
display.
• You can continue to ride your Pedelec without any restrictions,
but please arrange a service appointment with your specialist
dealer. They can then reset the display.
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