53
Troubleshooting
/
English
15.2
Alert issues
15.3
Calibration issues
There are times when calibration is not possible.
The following table describes common issues that prevent
you from calibrating.
Issue
Solution
Not receiving alerts
Try the following:
•
Make sure the alert is turned on. See
SECTION 7.4.
•
Make sure you have allowed noti-
fications on your smart device. See
SECTION 7.3.
•
Make sure that a session is in pro-
gress. See CHAPTER 4.
Issue
Solution
CALIBRATE button
disabled
The CALIBRATE button is disabled
when calibration is not possible.
There are several reasons you may not
be able to calibrate:
•
Your glucose is changing more than
0.11 mmol/L per minute. This corre-
sponds to a trend arrow that points up
or down on the HOME screen.
•
Your sensor current is changing more
than the acceptable amount.
•
Another process is in progress, such
as the sensor stabilisation period.
•
You are in the first 6 hours of the session
and have already calibrated once.
•
The session has not started.
On the HOME screen, tap the icon ( ) or
the CANNOT CALIBRATE RIGHT now
banner (if it is visible) for details about
why calibration is not possible.
Issue
Solution
SAVE button is disabled
on the NEW CALIBRATION
screen.
The SAVE button is disabled if:
•
You have not manually entered a blo-
od glucose reading.
•
OR your manually entered blood glu-
cose reading is outside the range of
3.9-13.9 mmol/L.
If you haven’t entered a blood glucose
reading, enter one.
If your blood glucose is outside of 3.9-
13.9 mmol/L, wait until your blood glu-
cose is within 3.9-13.9 mmol/L before
trying to calibrate. Follow instructions
from your healthcare professional to
raise or lower your blood glucose level
as needed.
A CALIBRATION ERROR
message appears.
Message: Make sure your
hands are clean and dry and
retest within 10 minutes.
You have entered a calibration reading
that the system cannot accept because
the difference between the blood glu-
cose meter reading and the CGM rea-
ding is too large.
Closely follow the instructions in the
app, which will direct you to perform
additional calibrations that will even-
tually be accepted by the system.
The number of additional calibrations
depends on how many hours into the
session you are:
•
In the first 48 hours, you will need to
perform one additional calibration.
•
After 48 hours, you may need to perform
up to three additional calibrations after
the initial error message.
This message can also appear if the
calibration reading cannot be used be-
cause the system has detected a tem-
porary issue with the sensor.
Summary of Contents for GlucoMen Day CGM
Page 1: ...User Guide ...
Page 67: ......