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8x8 Inc 6753i, User Manual

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Model 6753i Series IP Phone User Guide

 

—

 63

Handli

ng Call

s

Joining Two Active Calls in a Single Conference

1.

Begin with active calls on two different lines (for example, Line 1 and Line 2 

have active calls).

2.

Press the 

Line

 key for which you want to conference the two calls together 

(for example, Line 1).

3.

Press the 

Conf 

key

.

4.

Press the 

Line

 key that has the second active call (for example, Line 2).

5.

Press the 

Conf

 key. The two active calls link into a conference call on Line 1.

Conference Bridge

A key business tool, the conference bridge allows users with an extension and 
voicemail passwords to schedule and manage conference calls.

Basic functionality includes the ability to create and log into conference bridges. 
There are also administrator modes that allow calling out and dropping parties 
from the bridge.

Conference bridge supports up to 20 connected callers. An unlimited number of 
conference bridges can be in session at the same time. 

To Call into a Conference

Internal:

1.

Call into the Conference Bridge by pressing 

More

 then 

Conf Bridge

 on your 

phone.

2. 

Dial 

556

 from your extension.

External:

1.

Call direct DID to Conference Bridge (only if a DID is assigned to Confer-
ence Bridge).

2. 

Call in Auto Attendant and select Menu Option that is assigned to 

Conference Bridge.* (e.g. Option 4 > Conference Bridge)

Conference Menu Options

Enter a Conference - (Option 1):

IP Phone UI

Note: 

You can use

 and  

to scroll through and see the numbers 

and names (if available) of the parties in the conference call. When a 
name is displayed, pressing 

4

 drops the displayed party from the 

call.

Note: 

Conference Bridge must be configured to one of the Menu Options 

in the Auto Attendant before accessing from the outside.

Summary of Contents for 6753i

Page 1: ...www 8x8 com 1 866 879 8647 User Guide Release 2 2 Rev 01 6753i IP Phone ...

Page 2: ......

Page 3: ...Phone Status via IP Phone UI 17 Finding Your Phone s IP Address 18 Phone Status via the 8x8 Web Phone UI 19 Customizing Your Phone 19 Ring Tones and Tone Sets 19 Configuring Ring Tones and Tone Sets 21 Contrast Level 22 Live Dialpad 23 Set Audio 23 Time and Date 25 Language 28 User Password 30 Resetting a User Password 31 Restarting your phone 32 Phone Lock 33 Defining an Emergency Dial Plan 35 Li...

Page 4: ...sferring Calls 61 Conferencing Calls 62 Ending Calls 65 Managing Calls 65 Directory List 66 Callers List 75 Call Forwarding 81 Missed Calls Indicator 84 Voicemail System 85 Additional Features 90 Suppress DTMF Playback 92 Display DTMF Digits 93 Enable Disable Call Waiting 94 Play Call Waiting Tone 96 Stuttered Dial Tone 97 XML Beep Support 97 Status Scroll Delay 98 Incoming Call Interrupts Dialing...

Page 5: ...Softkeys for XML Applications 106 XML Softkey for Special Characters in XML Applications 106 Model 536EM Expansion Module 107 Using the Expansion Module 108 Troubleshooting Solutions 109 Limited Warranty 143 What Is Covered 144 Appendix A Time Zone Codes A 1 ...

Page 6: ...g to the preloaded scripts Please use the interactive menu and soft buttons to access features provided by your 8x8 Virtual Office Service Phone Parts Checklist Remember to save your sales receipt in case you ever need warranty service Check to make sure your package includes the items described below 6753i IP Phone Handset Telephone Base Desk Legs Power Adapter Handset Cord Wall Mount Drilling Te...

Page 7: ...IP Phone Parts Optional Accessories Not Included Wall Mount Drilling Template asdassa asdadsda 6753i IP Phone Handset Handset Cord Programmable Key Card Wall Mount Drilling Template Telephone Base Desk Legs Power Adapter Ethernet Cable Reference Screws and Anchors for Wall Mounting CD PoE Power over Ethernet Inline Power Injector Additional Ethernet Cable Category 5 5e straight through cable Model...

Page 8: ...modular connector Built in two port 10 100 Ethernet switch lets you share a connection with your computer K Key Panel 6 keys with LEDs 4 are programmable High quality speakerphone HAC handset Navigational keys 3 line LCD screen Message waiting lamp Keypad Goodbye key Options key Hold key Redial Key Volume control Speakerphone headset toggle key Mute key 3 call appearance lines Goodbye Options Hold...

Page 9: ...s first plugged in or when it is restarted Plugging in and Starting the Phone The 6753i automatically begins the start up sequence as soon as it is connected The phone goes through this process the first time you plug in your phone and every time you restart your phone The phone displays the following startup screens The 6753i phone then checks settings and looks for new configuration and firmware...

Page 10: ...hone displays the following screens Note New updates to your phone can be automatically scheduled from the server This is set up on the phone system by your System Adminis trator and should be scheduled during non business hours or slow call periods Important Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information Downloading language pa...

Page 11: ...ugh the idle screens for all three line appearances The 6753i allows for scrolling up to 3 lines This screen is shown whenever your phone is not in use Idle Screen 2 The second display line displays the following temporary messages if the event occurs No Service DHCP Failed Restarting New IP Obtained Network Disconnected Connected The second line can also display the following status messages list...

Page 12: ...twork or the account has not been configured by the Network Administrator the No Service or Network Disconnected prompt appears on the display and the telephone status light turns ON The phone also displays the default time and date of 12 00am Jan 1st 2000 Check that the cables are tightly connected to the phone and to the wall jack The phone should automatically detect when the connection is reco...

Page 13: ...f hook the icon displays as follows IP Phone Keys and Key Descriptions The following sections describe the various 6753i phone key functions and how they help you make and manage your calls and caller information Note You can use the left and right arrow keys to display the Idle or Connected screens on other lines John Burns 9054550055 Sat Jan 1 12 15 p 1 John Burns 9054550055 03 00 1 Goodbye Opti...

Page 14: ...press the call appearance button beside the light that is flashing Redial key Redials up to 100 previously dialed numbers Pressing the Redial key twice simultaneously redials the last dialed number Volume control key Adjusts the volume for the handset headset ringer and handsfree speaker Line Call Appearance key Connects you to a line or call The 8x8 6753i IP phone supports up to 3 line keys Hands...

Page 15: ...y and cannot be altered The following are the default functions for the programmable keys on the 6753i IP phone 1 Save Allows you to save numbers hardcoded and or names to the Directory Using this key you enter the number name and line or speeddial key to record in the Directory List 2 Del Delete Allows you to delete entries hardcoded from the Directory List and Callers List Must enter the Directo...

Page 16: ...ber Option 1 Call Forward 1 Cfwd Number 2 Cfwd Mode 3 No Rings 2 Preferences 1 Tones Ring Tone Tone Set 2 Contrast Level 3 Live Dialpad 4 Set Audio Audio Mode Headset Mic Vol 5 Time and Date Time Zone Daylight Saving Time Format Date Format Time Server Time Server 1 Time Server 2 Time Server 3 Set Time Set Date 6 Language 3 Phone Status 1 IP MAC Addresses 2 LAN Port 3 PC Port 4 Firmware Info 4 Use...

Page 17: ... options or press the number cor responding to the Option 3 Press Enter the 4 key or press the digit number for the corresponding option to select that option 4 Change a selected option if applicable 5 Press the Set or Done key to save the change 6 Press the button the 3 key or the button at any time to exit without saving changes Option Number Option 1 Call Forward 1 Cfwd Number 2 Cfwd Mode 3 No ...

Page 18: ...one Options via the 8x8 Phone Web UI In addition to the IP Phone UI options you can customize additional options on the IP Phone using the 8x8 Web Phone UI In order to access your phone using the 8x8 Phone Web UI you need to know your phone s IP address To find your phone s IP address see Finding Your Phone s IP Address on page 17 Using the 8x8 IP Phone Web UI 1 Open your web browser enter the pho...

Page 19: ... the prompt enter your username and password and click The Network Status window displays for the IP phone you are accessing 3 You can logout of the 8x8 IP Phone Web UI at any time by clicking Log Off Note For a user the default user name is user and the password field is left blank ...

Page 20: ...e phone and reset the user password Programmable Keys There are 6 function keys 4 of which can be configured to perform the functions identified in the following list Note Not all functions in the following list are support by 8x8 Expansion Module Allows you to configure an additional 36 softkeys with a 536M Expansion Module if it is attached to the phone This option displays on the side menu of t...

Page 21: ...ettings Preferences Allows you to enable disable the following Suppress DTMF Playback Display DTMF Digits Call Waiting Play Call Waiting Tone Stuttered Dial Tone XML Beep Support Status Scroll Delay Incoming Call Interrupts Dialing Goodbye Key Cancels Incoming Call UPnP Mapping Lines Message Waiting Indicator Line This category also allows you to configure Incoming Intercom Call Settings Ring Tone...

Page 22: ...ess your phone s options using an Internet browser you need to enter the IP address for the phone in the browser to open the 8x8 Web Phone UI Use the following procedure to find your phone s IP address 1 Press the button on the phone to enter the Option List 2 Select Phone Status and press the 4 key 3 Select IP MAC Addresses and press the 4 key The IP address of your 6753i IP phone displays in the...

Page 23: ...rmware Information Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI the 8x8 Web Phone UI or both and provide procedures applicable to the option Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone Ring Tones There are several distinct ring tones a user can select from to set on the IP phones You can enab...

Page 24: ...y The ring tone sets configurable on the IP phones are US Default also used in Canada Mexico United Kingdom Italy Germany France Europe generic tones Australia Ring Tones Table Configuration Method Valid Values Default Value IP Phone UI Global Tone 1 Tone 2 Tone 3 Tone 4 Global Tone 1 8x8 Web Phone UI Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Global Tone 1 Per Line Global Tone 1 Tone 2 Tone...

Page 25: ...ones and Tone Sets Use the following procedures to configure ring tones and tone sets on the IP phone global configuration only 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Tones 4 Select Ring Tone 5 Select the type of ring tone Tone 1 through Tone 5 or Silent 6 Select Set and then press 7 Select Tone Set 8 Select the country for which you want to apply the tone set...

Page 26: ...r per line configuration 4 In the Ring Tone section select a line for which you want to set ring tone 5 Select a value from the LineN field 6 Click to save your changes Contrast Level The Contrast Level option on the IP phone allows you to set the amount of light that illuminates the LCD display Use this option to set the preference of contrast level You can set the contrast level using the IP Pho...

Page 27: ... if you dial a number while the phone is on hook lifting the receiver or pressing the initiates a call to that number Availability of feature dependent on your phone system or service provider You can enable disable the live dialpad using the IP Phone UI only Enabling Disabling Live Dialpad 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Live Dialpad 4 Use the Change s...

Page 28: ...phone In Speaker audio mode lift the handset to switch to the handset Headset Choose this setting if you want to make or receive all calls using a handset or headset Calls can be switched from the handset to headset by pressing the button on the phone To switch from the headset to the handset lift the handset Speaker Headset Incoming calls are sent to the handsfree speakerphone first when the butt...

Page 29: ...Time Format 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Time and Date 4 Select Set Time 5 Using the keys on the keypad enter a time on the IP phone Use the and navigation keys to move backward or forward when entering the time Use the key to set either AM or PM 6 Press Set to save the time setting 7 Select Time Format 8 Using the Change softkey set the Time Format ...

Page 30: ...n Jan 2 Default 2 Jan 00 2000 01 02 02 01 2000 02 01 00 02 01 00 01 02 00 Jan 2 2 Jan 2000 Sun 2 Jan 2 Jan 02 01 2000 8 Press Set to save the Date Format setting Set Time Zone 1 Select Preferences 2 Select Time and Date 3 Select Time Zone 4 Press to display a list of Time Zone options A list of Time Zones display for different areas of the world 5 Select a Time Zone that applies to your area The d...

Page 31: ... Time and Date Setting 2 In the Time Format field select the time format you want to use on your phone Valid values are 12h 12 hour format default 24h 24 hour format 3 In the Date Format field select the date format you want to use on your phone Default is WWW MMM DD Valid values are WWW MMM DD default DD MMM YY YYYY MM DD DD MM YYYY DD MM YY DD MM YY Note The default for Daylight Saving is Automa...

Page 32: ... on your phone from your System Administrator you can specify which language to use on the phone and or the 8x8 Web Phone UI Use the following procedure to specify which language to use for the IP Phone UI 1 Press on the phone to enter the Options List 2 Select Language and press Enter The language setting displays a check mark indicating this is the current language on the IP Phone 3 Using the an...

Page 33: ...anguages English default French Spanish German Italian 3 Click to save your settings The change is global The 8x8 Web Phone UI displays all screens in the language you selected 8x8 Web Phone UI Note You must have the language pack s already loaded to your phone in order to use them For more information about loading language packs see your System Administrator Note All languages may not be availab...

Page 34: ...assword and press Enter 4 At the New Password prompt enter the new user password and press Enter 5 At the Enter Again prompt re enter the new user password and press Enter A message Password Changed displays on the screen 1 Click on Operation User Password If you change the password Then you need to Using the IP Phone UI Use that new password to log into the 8x8 Web Phone UI Using the 8x8 Web Phon...

Page 35: ...assword The reset user password feature resets the password to the factory default which is blank no password You can reset a user password using the 8x8 Web Phone UI only Reset a User Password Use the following procedure to reset a user password 1 Click on Operation Phone Lock Note By default the user name is user all lowercase and the password field is left blank Note Valid values when creating ...

Page 36: ...our phone on the server You may occasionally need to restart your phone to set changes or updates to your phone or network settings You may also need to restart your phone if you have been asked to do so by your System Administrator or should you experience any unexpected behavior 1 Press the button on the phone to enter the Options List 2 Select Restart Phone 3 Press to confirm the restart of the...

Page 37: ...one UI At a configured key on the phone For more information about configuring a Lock Unlock key on your phone see Phone Lock Key on page 50 In the 8x8 Web Phone UI the Operation Phone Lock path also allows you to perform the following Reset a user password Clicking the Reset button in the Reset User Password field displays a screen that allows you to enter and save a new user password Set an emer...

Page 38: ...s locked displays Unlock the Phone 1 Press on the phone to enter the Options List 2 At the prompt Password enter your user password and press Enter The phone unlocks 1 Click on Operation Phone Lock Lock the Phone 2 In the Lock the Phone field click The phone locks dynamically and displays the following message Phone is locked Unlock the Phone 3 Click on Operation Phone Lock 4 In the Unlock the Pho...

Page 39: ...ting emergency services Once you specify the emergency number s on the phone you can dial those numbers directly on the dialpad when required and the phone automatically dials to those emergency services The following table describes the default emergency numbers on the IP phones You can set the emergency dial plan using the 8x8 Web Phone UI Define an Emergency Dial Plan Use the following procedur...

Page 40: ... pressing a line call appearance button you connect to the line or a call it represents The line call appearance light indicates the status of that line or call When the phone is taken off hook the phone automatically selects a line for you When you have more than one call you can use the left and right navigation buttons and to scroll left and right to the different call information screen Icons ...

Page 41: ...the settings stored within online account management page in the 8x8 Self Service Portal Note If a 536EM Expansion Module is attached to the phone you can configure 36 additional keys on each Expansion Module Phone allows up to 3 expansion modules totaling up to 108 additional soft keys For more information about expansion modules see Model 536EM Expansion Module on page 107 Key Function Descripti...

Page 42: ...ation for accessing customized XML services You can also specify an XML key URL for this option Flash Indicates the key is set to generate a flash event when it is pressed on the 6753i The IP phone generates flash events only when a call is connected and there is an active RTP stream for example when the call is not on hold Callers List Key 3 by Default Indicates the key is configured to access th...

Page 43: ...eddial outside numbers dial directly to another person s line or extension or set up to quickly access features such as Do Not Disturb DND and Voicemail The speeddial function can be set using the IP Phone UI or the 8x8 Web Phone UI Speeddial Prefix The speeddial feature also allows you to specify a preset string of numbers followed by a that the phone dials automatically after pressing the speedd...

Page 44: ...n the keypad for 3 seconds A screen displays with the prompt Enter number 2 Enter a phone number or extension to assign to that speeddial key The following example illustrates the screen display After entering the number the prompt Use Save to end displays on the screen 3 Press Save to save the number as a speeddial key By default the phone automatically assigns the speeddial key to line 1 if avai...

Page 45: ...ve to 2 Select a Programmable key you want to save to 3 At the Enter Number prompt use the dialpad key to enter the number 4 Press the Save key to save the speeddial configuration 5 At the Enter Name prompt use the dialpad keys to select the letters Con tinue to press the number key to access the next letter for that key i e press 2 Note Use the 8x8 Web Phone UI to edit or delete this speeddial ke...

Page 46: ...sing the 8x8 Web Phone UI 1 Click on Operation Programmable Keys or Click on Operation Expansion Module N 2 Select from Key 3 through Key 6 3 In the Hard Key field select Speeddial to apply to the programmable key 4 In the Value field enter the phone number extension or speeddial prefix to apply to this hard key If you enter a speeddial prefix you must enter the character at the end of the prefix ...

Page 47: ...phone s keypad Directory List is not a programmable key by default Do Not Disturb DND Key The IP phones have a feature you can enable called Do Not Disturb DND The DND function allows you to turn Do Not Disturb ON and OFF If DND is ON callers hear a busy signal or a message depending on how your System Administrator set up the configuration server The second line on the screen shows when DND is se...

Page 48: ...ly to the programmable key 4 Click to save your changes Flash Key You can set a programmable key to generate a flash event when it is pressed on the 6753i You do this by setting the programmable key to flash The IP phone generates flash events only when a call is connected and there is an active RTP stream for example when the call is not on hold Configuring a Flash Key 1 Click on Operation Progra...

Page 49: ... numbers on the phone You can also dial directly from a directory entry You can use the Phonebook key to access a Directory List which contains a customized list of names with phone numbers and labels In addition to creating a Phonebook key you can also download a Directory List to your PC if required using the 8x8 Web Phone UI Reference For more information about the Directory List see Directory ...

Page 50: ...6753i has a Callers List key configured on Key 3 However using the 8x8 Web Phone UI you can assign the Callers List key to another available key if required Key 3 through Key 6 The Callers List is a stored log of your incoming calls You can use the Callers List key to access a list of callers that called your phone Reference For more information about the Callers List see Callers List on page 74 C...

Page 51: ... Key 5 However using the 8x8 Web Phone UI you can assign the Transfer key to another available key if required Key 3 through Key 6 The Transfer key allows you to perform blind or consultative call transfers to other recipients The blind transfer feature transfers a call to another number without you having to talk to the recipient A consultative transfer feature transfers a call to another number ...

Page 52: ...ck to save your changes Conference Key By default the 6753i has a Conference key configured on Key 6 However using the 8x8 Web Phone UI you can assign the Conference key to another available key if required Key 3 through Key 6 The Conference key allows you to link three active calls into a single conference Local Conferencing This key also helps to create multiple conferences with unlimited partic...

Page 53: ...By default the IP phone allows incoming intercom calls to be automatically answered without having to set up an Intercom key on your phone For more information about changing the behavior of incoming Intercom calls see the section Incoming Intercom Call Features on page 102 Your System Administrator can enable outgoing intercom calls on your phone If enabled you must configure an Intercom key on y...

Page 54: ...ension number of the person you want to intercom for that extension 3 After a beep tone your phone automatically connects with the remote exten sion and you can speak through its speaker 4 To cancel intercom press or hang up the handset 5 When you are finished speaking hang up the phone by placing the handset back on hook or by pressing or the line call appearance button for the active call When y...

Page 55: ...a None key on the 6753i IP Phone 1 Click on Operation Programmable Keys or Click on Operation Expansion Module N 2 Select from Key 3 through Key 6 3 In the Type field select None 4 Click to save your changes Phone Lock Key You can configure a programmable key on the phone to use as a lock unlock key You assign the function of the key as Phone Lock Use the following procedure to configure a program...

Page 56: ... programmable key AND the Message Waiting Lamp illuminate steady ON An Unlock label appears next to the programmable key you just pressed Unlock the Phone 1 Press the Unlock programmable key A password prompt displays 2 Enter your user password and press ENTER The phone unlocks The LED for the programmable key AND the Message Waiting Lamp go OFF The Lock label appears next to the programmable key ...

Page 57: ...e function is deleted from the IP phone memory Making Calls This section describes ways to make calls on your 6753i phone using your handset speakerphone or headset Dialing a Number First take the phone off hook by lifting the handset pressing or pressing a line call appearance button At the dial tone enter the number you wish to call 8x8 Web Phone UI Note After dialing the number the phone has a ...

Page 58: ... Handset or press the button and listen for a dial tone 2 Using the keypad dial the desired telephone number The number you are dialing will appear on the display as you dial When making a call or talking on the phone the In Use light will light up indicating the phone is in use This light will also be lit whenever another phone on the same phone line is in use Receiving a Call 1 When you hear the...

Page 59: ...eadset When the handset is on hook press to disconnect the call When handsfree is on the speaker light turns on Using a Headset The 6753i accepts headsets through the modular RJ9 jack on the back of the phone Contact your telephone equipment retailer or distributor to purchase a compatible headset or go to www 8x8 com Advanced Volume Controls for the Headset Mic On the 6753i there are 3 options fo...

Page 60: ...selected from the options menu a dial tone or an incoming call is received on either the headset or the handsfree speakerphone 4 Press the key to end the call Redial Press to dial the most recent number you dialed from the phone If you are off hook and press the last number you called is called back If you are on hook and press a Redial Directory list appears on screen The redial list is available...

Page 61: ...o dial the displayed number press or lift the Handset or press any line key 5 Press or the key to cancel Deleting from the Redial List Delete All Items 1 Press 2 Press the Delete Key then press the Delete Key again at the prompt to erase all items IP Phone UI Note The redial list is available during active calls It also stores up to the last 100 numbers you called allowing you to scroll through an...

Page 62: ...s ON Press the button at any time to mute handset headset or handsfree The speaker light flashes slowly and you can hear the caller but they cannot hear you To switch mute on or off press Receiving Calls When a call is ringing at your extension you see the Inbound Call Screen The line call appearance light flashes quickly for the incoming call IP Phone UI Note If you place a muted call on hold the...

Page 63: ...cemail Handling Calls When you are connected to a call you can use the hard keys or programmable keys on the phone to place a call on hold transfer a call or conference Placing a Call on Hold You can place an active call on hold by pressing the Hold key When you place a call on hold only your phone can retrieve the call When a call is on hold the icon displays on hook as follows For on hold calls ...

Page 64: ...alls you do not have to press the hold button to go from one call to the next The phone automatically puts your current call on hold as soon as you press a new line call appearance button If you have more than one call on hold you can reconnect to a held call by pressing the line call appearance button where that call is being held Press to disconnect the call Retrieving a Held Call If you have mo...

Page 65: ...ting with the receiving party you can either complete the transfer or cancel the transfer to go back to the original call Use the following procedure to transfer a call to another extension Use the following illustration as a reference 1 Connect to Party 1 if not already connected Party 1 is the party you want to transfer 2 Press the Transfer Key You should hear a dial tone as a second line opens ...

Page 66: ...nference key to initiate a conference call the following screen displays In a conference call the call timer moves to the left You use the up and down arrow keys to scroll to a party on the list You use the right arrow key to select the party to drop Local Conferencing The 6753i phone supports up to 3 parties including yourself in a conference call This is called Local Conferencing and is the defa...

Page 67: ...hem to the conference 4 Press the Conf Key A new line opens 5 Enter the phone number for Party 3 6 Wait for Party 3 to answer When Party 3 answers you can consult with them before adding them to the conference 7 Press the Conf key again to add Party 3 to the conference Party 1 which is yourself Party 2 and Party 3 are all connected to a single conference 8 To drop a party from the conference press...

Page 68: ...odes that allow calling out and dropping parties from the bridge Conference bridge supports up to 20 connected callers An unlimited number of conference bridges can be in session at the same time To Call into a Conference Internal 1 Call into the Conference Bridge by pressing More then Conf Bridge on your phone 2 Dial 556 from your extension External 1 Call direct DID to Conference Bridge only if ...

Page 69: ... Enter your password then press Voicemail Password 3 Enter the conference ID you want to delete then press Ending Calls To end a call you first need to connect or reconnect to the call if not already connected for example if your caller is on hold Press or the line call appearance button of the active call to end the call If connected through the handset you can also place the handset back on hook...

Page 70: ... and to scroll through the list 7 To search for an entry by name press the dialpad number corresponding to the first letter of the name for example press 7 for the letter P Continue to press the dial pad number to access other letters on the same key for exam ple press 7 three times for Ron If there are multiple entries under the same letter you can use and to scroll through the list or continue t...

Page 71: ...se the following illustration as a reference 1 Press the Directory Key 2 Press Save Key 1 The Enter Number prompt displays 3 Enter a phone number using the numbers on the keypad and press Save To backspace and erase a mistake press or press the Delete Key Key 2 The Press 1st letter to enter name prompt displays IP Phone UI Note You can use this function only after pre programming as your softkey N...

Page 72: ...s 2 Press the Directory Key The Enter Number prompt displays 3 Enter a phone number using the numbers on the keypad and press Save To backspace and erase a mistake press or press the Delete Key Key 2 The Press 1st letter to enter name prompt displays 4 Enter a name to associate with the phone number you just entered and press Save Use the keypad to select the letters Continue to press the number k...

Page 73: ... the name on the dial pad or use and to scroll through the list to find the name 3 To begin editing press Press again to erase the numbers or letters to the left or use the dialpad to enter additional digits or characters once you have saved the number If you don t want to change the number or name just press the Directory Key or the Key at any time to exit 4 Press the Save Key to finish IP Phone ...

Page 74: ...a reference Delete a Single Entry 1 Press the Directory Key 2 Press and to find the entry you want to delete 3 Press the Delete Key The DELETE again to erase this item prompt displays 4 Press the Delete Key again at the prompt to erase the entry Delete All Entries 1 Press the Directory Key 2 Press the Delete Key The DELETE again to erase all items prompt displays IP Phone UI Goodbye Options Hold R...

Page 75: ...he name and or number displayed on your screen during a call to the Directory List or to one of your programmable keys using the following procedure Use the following illustration as a reference 1 Press the Save Key during the call 2 Press the Directory Key or an empty programmable key If a name is displayed both the number and name are saved in the Directory List or the programma ble key If no na...

Page 76: ...Key 4 2 From the Callers List scroll through the list to find the name and number that you want to save to your Directory 3 Press the Save Key 4 Press the Directory Key to save the number you selected to the Directory List If the name is displayed with the number both are saved to the Directory If no name is displayed you can enter the name using the dial pad IP Phone UI Goodbye Options Hold Redia...

Page 77: ... List scroll through the list to find the name and number that you want to save to your directory 3 Press the Save Key 4 Press the Directory Key to save the number you selected to the Directory List If the name is displayed with the number both are saved to the Directory If no name is displayed you can enter the name using the dial pad IP Phone UI Goodbye Options Hold Redial Line 3 Line 2 Line 1 S...

Page 78: ... an example of a Directory List in a spreadsheet application The file displays the name phone number and line number for each Directory entry Download the Directory List Use the following procedure to download the Directory List to your PC using the 8x8 Web Phone UI 1 Click on Operation Directory 2 In the Directory List field click on A File Download message displays 3 Click OK Note Your System Ad...

Page 79: ... Key is on the top left of your phone Your phone logs the number and name if available of the caller when they last called and the number of times they tried to reach you When the Callers list is full the oldest call records are deleted to accommodate the information for new callers If the phone number of an incoming or outgoing call matches a number that you have programmed with a name in a progr...

Page 80: ...MAR 04 3 30pm 2x N indicates a new call XX New Callers When you re not on the telephone and not in the Callers List the display shows you how many callers have been added to the list since you last checked it Indicates an unanswered call in the Callers List Indicates an answered call in the Callers List Indicates a Call Waiting call in the Callers List Indicates an incoming Call Waiting call John ...

Page 81: ...y line keys 3 Press the Callers List Key to cancel Editing Entries in the Callers List Important The Callers List does not save changes Editing in the Callers List is generally used if you plan to call the number and need to add a prefix If a dialpad key is pressed when a number and or a name is displayed in the Callers List the cursor automatically adds the digit at the left side of the number to...

Page 82: ...ess to view the most recent call or to see the oldest call on your list 3 Press any key on the dialpad to begin editing 4 To move the cursor one digit to the right press To erase one digit to the left of the cursor press 5 To dial the displayed number press or just lift the handset or press any line key IP Phone UI Goodbye Options Hold Redial Line 3 Line 2 Line 1 Speaker Heading Mute Callers List ...

Page 83: ... illustration as a reference 1 Press the Callers List Key 2 Press and to find the item you want to delete 3 Press the Delete Key 4 Press the Delete Key again at the prompt to erase the item Use the following procedure to delete all items from the Callers List 1 Press the Callers List Key 2 Press the Delete Key 3 Press the Delete Key again at the prompt to erase all items IP Phone UI IP Phone UI Go...

Page 84: ... example of a Callers List in a spreadsheet application This file displays the name phone number and the line that the call came in on Download the Callers List Use the following procedure to download the Callers List to your PC using the 8x8 Web Phone UI 1 Click on Operation Directory 2 In the Callers List field click on A File Download message displays 3 Click OK 4 Enter the location on your com...

Page 85: ...ones global settings or on specific lines local settings of a single phone For local settings you can set call forwarding on up to 9 individual lines For global and local call forwarding you can set the following Call forward mode Destination number Number of rings before forwarding the call from 1 to 9 rings The following are the call forward modes you can set Call Forward Mode Description Off 8x...

Page 86: ...lect a value and press 4 Valid values are 1 to 9 A message displays confirmed The following example shows the idle screen on the IP Phone with Call Forwarding set to No Answer mode Note You can set the global call forward settings using the IP phone UI or the 8x8 Web Phone UI However you must use the 8x8 Web Phone UI to set the per line call forward settings The per line settings over ride the set...

Page 87: ...82 Model 6753i Series IP Phone User Guide Managing Calls CFWD NoAnswer Sun Jan 2 03 00 1 ...

Page 88: ...ings field enter the number of rings you want to set before the call is forwarded Valid values are 1 to 9 5 Click to save the Call Forward settings The changes are global and are immediately applied to the phone The following example shows the idle screen on the IP Phone with Call Forwarding set to No Answer mode 8x8 Web Phone UI Note To disable call forwarding in the 8x8 Web Phone UI set the mode...

Page 89: ...one Missed Calls Indicator The IP phone has a missed calls indicator that increments the number of missed calls to the phone This feature is accessible from the IP phone UI only The number of calls that have not been answered increment on the phone s idle screen as number New Calls As the number of unanswered calls increment the phone numbers associated with the calls are stored in the Callers Lis...

Page 90: ...icemail System Virtual Office has a feature rich business class voicemail solution that gives users the ability to manage their calls when not available to answer the phone by providing callers messaging options In the voicemail system users can also route their calls to an alternate number To get started record your first and last name internal and external greetings and set your password Your de...

Page 91: ...icemail can be a powerful tool when you are not available to answer the phone Different greetings and routing can be accomplished with voicemail The following section includes listening saving deleting and forwarding message controls and also includes creating changing and setting personal name and greeting options Complete Voicemail Menu Tree To listen to your messages press 1 Once logging into v...

Page 92: ...Directory from the Auto Atten dant If no name is recorded your name will not be heard on the company auto attendant directory To record your internal greeting press 2 played only to internal callers To record your external greeting press 3 played only to external callers To record your after business hours greeting press 4 To record your lunch time greeting press 5 To record your meeting greeting ...

Page 93: ...ccessing your voicemail press then press You will hear dial tone Press 9 and dial the number to initiate your call If on a cellular or mobile phone you can access our low international calling rates by dialing into your voicemail to originate call Message Playback Control When listening to messages the system gives the user several options To hear more options press 0 Press 1 to obtain more inform...

Page 94: ...cord each greeting personally To record your first and last name press 1 To record your internal greeting press 2 To record your external greeting press 3 To record your after business hours press 4 To record your lunchtime greeting press 5 To record your meeting greeting press 6 To record your weekend greeting press 7 To record your vacation greeting press 8 Selecting the Voicemail Greeting to Pl...

Page 95: ...rs to call out while already on a phone call Lastly multiple call handling gives telephone users the ability to toggle between calls Multiple call waiting is configured at sign up of the service and changes to enable or disable multiple call handling can be made on a per call basis or setup online Taking Multiple Calls While talking on the phone a new call will be announced by an audio alert beep ...

Page 96: ... call can be done without notifying the recipient unsupervised or can be announced supervised by you to the recipient before being passed on Do Not Disturb DND Puts the telephone in a state that will not ring and calls will be automatically forwarded to voicemail Forwarding Forwarding is an effective tool that helps avoid missing important calls In some cases all calls for a particular extension m...

Page 97: ...ique settings Suppress DTMF Playback A feature on the IP phones allows you to enable or disable the suppression of DTMF playback when a number is dialed from the programmable keys When suppression of DTMF playback is disabled and you press a programmable key the IP phone dials the stored number and displays each digit as dialed in the LCD window When the suppression of DTMF playback is enabled the...

Page 98: ... the keypad to dial or when dialing from a programmable key DTMF is the signal sent from the phone to the network that you generate when you press the phone s touch keys This is also known as touchtone dialing Each key you press on your phone generates two tones of specific frequencies One tone is generated from a high frequency group of tones and the other from a low frequency group If you enable...

Page 99: ...user on an active call of a new incoming call You can disable the call waiting feature so that the new incoming call is automatically rejected by the phone with a busy message If you disable call waiting on the phone and the user is on a call any further incoming calls receive busy unless Call Forward Busy or Call Forward No Answer and Busy is configured on the phone for information on Call Forwar...

Page 100: ...98 the Missed Calls List does not get updated with details of calls the Blind Transfer feature on the phone may not work if two calls are made to the phone at one time You can disable call waiting using the configuration files or the 8x8 Web Phone UI Enabling Disabling Call Waiting Use the following procedure to enable or disable Call Waiting on the IP phone 1 Click on Basic Settings Preferences G...

Page 101: ...onfigure this feature using the 8x8 Web Phone UI Configuring Call Waiting Tone Use the following procedures to configure a call waiting tone on the IP phone 1 Click on Basic Settings Preferences General 2 A call waiting tone is enabled by default If required disable the Play Call Waiting Tone field by unchecking the check box 3 Click to save your settings 8x8 Web Phone UI Note Play Call Waiting To...

Page 102: ...checking the check box 3 Click to save your settings XML Beep Support Using the 8x8 Web Phone UI you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings Preferences General If you disable this feature no beep is heard when the XML application arrives to the phone If your System Administrator has set a val...

Page 103: ...tatus Scroll Delay seconds field Valid values are 1 to 25 seconds Default is 5 3 Click to save your settings Incoming Call Interrupts Dialing If you are dialing a call on your phone and another call comes in while you are dialing you can allow the incoming call to interrupt dialing by enabling a parameter called Incoming Call Interrupts Dialing You can enable or disable this parameter in the 8x8 W...

Page 104: ...ngs Preferences General 2 Enable the Incoming Call Interrupts Dialing field by checking the check box Disable this field by unchecking the box Default is disabled 3 Click to save your settings Note 1 On a 6753i you must use the down arrow key to ignore the call To answer the call you must press the line key where the call is coming in 2 If you disable this field and the phone receives an incoming ...

Page 105: ...he Goodbye key hangs up the active call If you disable this feature and the phone receives another call when an active call is already present the 6753i displays 3 Ignore Answer 4 on the LCD For the 6753i you must use the Right and Left arrow keys to answer or ignore the call A User can set this parameter using only the 8x8 Web Phone UI Configuring Goodbye Key to Cancel Incoming Calls Use the foll...

Page 106: ...nfigure the message waiting indicator on a specific line or on all lines on the IP phone IP Phone UI IF THEN Goodbye Key Cancels Incoming Call is enabled AND a second call comes in while you are on an active call press the Goodbye key to reject the second incoming call Goodbye Key Cancels Incoming Call is disabled AND a second call comes in while you are on an active call press the Goodbye key to ...

Page 107: ... lines 1 through 9 3 Click to save your settings Incoming Intercom Call Features Incoming Intercom By default the IP phone allows incoming Intercom calls to be automatically answered without having to set up an Intercom key on your phone The phone automatically plays a warning tone when it receives an incoming Intercom call It also mutes the microphone If the Intercom call comes into the phone whi...

Page 108: ...to the caller Auto Answer and Play Warning Tone are enabled by default Incoming Intercom Features in 8x8 Web Phone UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call If auto answer is enabled on the IP phone t...

Page 109: ...d there is an active call the phone treats an incoming Intercom call like a normal call and plays the call warning tone Allow Barge In is disabled by default Configuring Incoming Intercom Settings Use the following procedure to configure incoming Intercom settings on the IP phone 1 Click on Basic Settings Preferences Incoming Intercom Settings 2 The Auto Answer field is enabled by default The auto...

Page 110: ...configurable Customizable Callers List Key Your System Administrator can specify an XML URI that creates a custom Callers List application for your phone When you press the Callers List key the phone accesses a custom XML URI Callers List instead of the standard Callers List Contact your System Administrator for more information Autodial Hotline and Warmline Your System Administrator can configure...

Page 111: ...ppears from the LCD Pressing the Left Arrow key Ignore ignores the incoming call without disturbing the current XML application Contact your System Administrator for more information XML Softkey for Special Characters in XML Applications When using XML applications that require you to enter information such as email addresses that require special symbols for example the symbol your System Administ...

Page 112: ...ach column totaling 36 keys on the keypad Each key provides an LED for indicating call status The 536EM provides a paper label for convenient key labeling The softkeys support the following features Busy Lamp Fields BLFs maximum of 50 Speedial Shared Call Appearance Phone Lock You can purchase the module from the 8x8 accessories page at www 8x8 com Reference For more information about configuring ...

Page 113: ... Expansion Module by going to the 8x8 accessories page at http www 8x8 com store Default aspx page business_accessories Creating a Speeddial Key from the Expansion Module Keypad Pressing and holding down a key on the expansion module initiates a speeddial feature When creating a speeddial key on the Expansion Module you must select a key that has no preassigned function key must be set to none 1 P...

Page 114: ...the line specified Troubleshooting Solutions Why is my display blank Ensure that power is being provided to your phone Make sure your phone is plugged into a power source Why is my speakerphone not working If you press the button and the speaker light flashes and you do not hear dial tone through the speaker phone the Set Audio option in the phone s Options list has been set up for headset use Pre...

Page 115: ...nce Manual provided with your phone How do I find the IP address of my phone Instructions on where to find the IP address of your phone can be found in this guide in the section Finding Your Phone s IP Address on page 17 How do I change my user password You can change the user password from the IP phone UI or the 8x8 Web Phone UI 1 Press on the phone to enter the Options List 2 Select User Passwor...

Page 116: ...ecryption process has failed Report this error to your System Administrator How do I restart the IP phone 1 Press the button on the phone to enter the Options List 2 Use the key to scroll down the list of options to Phone Status and press the 4 key to select 3 Press the key to scroll to the Restart Phone option Press the 4 key to confirm and restart the phone If you do not wish to restart your pho...

Page 117: ...key on your phone see Phone Lock Key on page 50 Use the following procedure to lock an IP phone using the IP Phone UI Lock the Phone 1 Press on the phone to enter the Options List 2 Select Phone Lock and press 3 Press to set the phone to lock 4 Press on the phone The following message displays Phone is locked Unlock the Phone 1 Press on the phone to enter the Options List 2 Enter your user passwor...

Page 118: ...2 In the Lock the Phone field click The phone locks dynamically and displays the following message Phone is locked Unlock the Phone 3 Click on Operation Phone Lock 4 In the Unlock the Phone field click The phone unlocks dynam ically and displays the following message Phone is unlocked ...

Page 119: ...Limited Warranty This warranty applies only to products purchased and used in the United States ...

Page 120: ...What Is Covered Any defect in materials or workmanship for one year See 8x8 Virtual Office terms and conditions ...

Page 121: ... AU Tasmania AU Melbourne AU Sydney AU Broken Hill AU Brisbane AU Lindeman AU Adelaide AU Darwin AU Perth AW Aruba CET AST AST CET AST ART BST CET LHS EST EST EST CST EST EST CST CST WST AST BA Sarajevo BB Barbados BE Brussels BG Sofia BM Bermuda BO La Paz BR Noronha BR Belem BR Fortaleza BR Recife BR Araguaina BR Maceio BR Sao Paulo BR Cuiaba BR Porto Velho BR Boa Vista BR Manaus BR Eirunepe BR R...

Page 122: ...DE Berlin DK Copenhagen DM Dominica DO Santo Domingo CET CET AST AST EE Tallinn ES Madrid ES Canary EET CET WET FI Helsinki FJ Fiji FK Stanley FO Faeroe FR Paris EET NZT FKS WET CET GB London GB Belfast GD Grenada GF Cayenne GI Gibraltar GP Guadeloupe GR Athens GS South Georgia GT Guatemala GU Guam GY Guyana GMT GMT AST GFT CET AST EET GST CST CST GYT HK Hong Kong HN Tegucigalpa HR Zagreb HT Port ...

Page 123: ... MT Malta MX Mexico City MX Cancun MX Merida MX Monterrey MX Mazatlan MX Chihuahua MX Hermosillo MX Tijuana CET EET CET AST AST CET CST CST CST CST MST MST MST PST NI Managua NL Amsterdam NO Oslo NR Nauru NU Niue NZ Auckland NZ Chatham CST CET CET NRT NUT NZS CHA PA Panama PE Lima PL Warsaw PR Puerto Rico PT Lisbon PT Madeira PT Azores PY Asuncion EST PES CET AST WET WET AZO PYS Time Zone Name Tim...

Page 124: ...EET MSK SAM YEK OMS NOV KRA IRK YAK VLA SAK MAG PET ANA SE Stockholm SG Singapore SI Ljubljana SK Bratislava SM San Marino SR Paramaribo SV El Salvador CET SGT CET CET CET SRT CST TR Istanbul TT Port of Spain TW Taipei EET AST CST UA Kiev US Eastern US Central US Mountain US Pacific US Alaska US Aleutian US Hawaii UY Montevideo EET EST CST MST PST AKS HAS HST UYS VA Vatican CET YU Belgrade CET Tim...

Page 125: ...nsibility to use the security features and to establish security practices within your organization including training security awareness and call auditing to eliminate security risks Notice While every effort has been made to ensure accuracy 8x8 Inc will not be liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation...

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