Technical Support
D-6
Returning Products for Repair
A product sent directly to 3Com for repair must first be
assigned a Return Materials Authorization number
(RMA). A product sent to 3Com without an RMA
number will be returned to the sender unopened, at the
sender’s expense.
When you call for an RMA number, be prepared to
provide the product name, serial number, and diagnostic
error messages. Payment, shipping instructions, and
turnaround time will be confirmed when the RMA
number is assigned.
To obtain an RMA number, call or fax:
Europe
Phone
(44) (44) 2 278000
Fax
(44) (44) 2 236824
U.S.
Phone
(800) 876-3266, press option 2
Fax
(408) 764-7290
Outside Europe and the U.S.
Phone
(408) 492-1790
Fax
(408) 764-7290
NOTE: RMA forms (except Europe) are available on
CardFacts. Dial (408) 727-7021, request document 9014.
