A-2
A
PPENDIX
A: T
ECHNICAL
S
UPPORT
Ask3Com on
CompuServe
Ask3Com is a CompuServe-based service containing patches, software,
drivers, and technical articles about all 3Com products, as well as an
interactive forum for technical questions. To use Ask3Com, you need a
CompuServe account.
To use Ask3Com:
1
Log on to CompuServe.
2
Enter
go threecom.
3
Press Enter to see the Ask3Com main menu.
3ComFacts
Automated Fax
Service
3Com Corporation's interactive fax service, 3ComFacts, provides data
sheets, technical articles, diagrams, and troubleshooting instructions on
3Com products 24 hours a day, seven days a week. Within this service,
you may choose to access CardFacts
for adapter information, or
NetFacts for network system product information.
Q
CardFacts provides adapter installation diagrams, configuration
drawings, troubleshooting instruction, and technical articles.
Document 9999 provides you with an index of adapter documents.
Q
NetFacts provides data sheets and technical articles on 3Com
Corporation's hub, bridge, router, terminal server, and software
products.
Document 8888 provides you with an index of system product
documents.
Call 3ComFacts using your touch-tone telephone. International access
numbers are found in Table A-2.
Telephone Support
Telephone support is available from both 3Com and your network
supplier.
Table A-2
Automated Fax Service
Country
Fax Number
Hong Kong
(852) 537 5610
U.K.
(44) (1442) 278279
U.S.
(1) (408) 727 7021
abtthgde.book Page 2 Tuesday, June 23, 1998 10:29 AM