Hunt Groups
95
Ask your administrator for information on timeout values and your hunt
group’s default call coverage point.
Table 10
summarizes how the three hunt group types route incoming
calls.
Hunt Group calls routed to a call coverage point always go to the point
configured for the Hunt Group, not to the point configured for (or by) the
Hunt Group member (that is, the members personal call coverage point).
If the member has Do Not Disturb enabled, personal (non-Hunt Group)
calls go to the call coverage point. However, Hunt Group calls always ring
on a member’s phone, regardless of the Do Not Disturb setting.
If your telephone is part of a bridged extension, see
Hunt Groups and
Bridged Line Calls
for additional information.
Logging In to a Hunt
Group
When your administrator gives you your hunt group membership
information, you can log in to your hunt group (or groups if you have
been assigned membership in multiple groups). You must be logged in to
a hunt group to receive calls for that group.
You must be logged in to your VCX system account before you can log in
to a hunt group. If you are not logged in to the VCX system, which
requires password authentication, you cannot log in to a hunt group. See
the overview section for your phone in this guide.
Table 10
Hunt Group Behavior
Condition
Linear Hunt Group
Result
Circular Hunt Group
Result
Calling Group
Result
No members
Go to call coverage.
Go to call coverage.
Go to call coverage.
All members logged out
Go to call coverage.
Wait for a member to log
in or until total timeout
reached.
Go to call coverage.
All members busy
Go to call coverage.
Wait for a member to
become available or until
total timeout reached.
Queue the call and wait
for an available member
or until total timeout
reached.
(continued)
All members available
Route call to first member
in the list.
Route call to the member
following the member to
whom the last call was
routed.
Ring all member phones.
Total timeout reached
Go to call coverage.
Go to call coverage.
Go to call coverage.
