Prestige 662HW Series User’s Guide
Troubleshooting
A-3
Problems with the Password
Chart A-7 Troubleshooting the Password
PROBLEM CORRECTIVE
ACTION
I cannot access the
Prestige.
The username is “admin”. The default password is “1234”. The
Password
and
Username
fields are case-sensitive. Make sure that you enter the correct password and username
using the proper casing.
If you have changed the password and have now forgotten it, you will need to upload the
default configuration file (Refer to the
Resetting the Prestige
section in the
Introducing the
Web Configurator
chapter). This restores all of the factory defaults including the
password.
Problems with the Web Configurator
Chart A-8 Troubleshooting the Web Configurator
PROBLEM CORRECTIVE
ACTION
I cannot access the
web configurator.
Chart A-7 Troubleshooting the Password
Make sure that there is not an SMT console session running.
Check that you have enabled web service access. If you have configured a secured client
IP address, your computer’s IP address must match it. Refer to the chapter on remote
management for details.
For WAN access, you must configure remote management to allow server access from
the Wan (or all). You must also configure a firewall rule to allow access from the WAN.
Refer to the chapters on remote management and firewall for details.
Your computer’s and the Prestige’s IP addresses must be on the same subnet for LAN
access.
If you changed the Prestige’s LAN IP address, then enter the new one as the URL.
Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web service.
See also the
Problems with Remote Management
section.
Problems with Remote Management
Chart A-9 Troubleshooting Remote Management
PROBLEM CORRECTIVE
ACTION
Refer to the
Remote Management Limitations
section in the
Firmware and Configuration
File Management
chapter (SMT) for scenarios when remote management may not be
possible.
Use the Prestige’s WAN IP address when configuring from the WAN.
Use the Prestige’s LAN IP address when configuring from the LAN.
Chart A-4 Troubleshooting the LAN Interface
for instructions on checking your
LAN connection.
Refer to the
Problems with the WAN Interface
section for instructions on checking your
WAN connection.
I cannot remotely
manage the Prestige
from the LAN or
WAN.
See also the
Problems with the Web Configurator
section.
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