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Zaxcom Warranty Policy and Limitations
No limited warranty is provided by Zaxcom unless your Zaxcom Maxx (“Product”) was purchased from an authorized distributer or authorized
reseller. Distributers may sell Products to resellers who then sell Products to end users. Please see below for warranty information or obtaining
service. No warranty service is provided unless the product is returned to Zaxcom Inc. or a Zaxcom dealer in the region where the Product was first
shipped by Zaxcom.
Warranty Policy
The Product carries a Standard Warranty Period of one (1) year.
NOTE:
The warranty period commences from the date of delivery from the Zaxcom dealer or reseller to the end user.
There are no warranties which extend beyond the face of the Zaxcom limited warranty. Zaxcom disclaims all other warranties, express or implied,
regarding the Products, including any implied warranties of merchantability, fitness for a particular purpose or non-infringement. In the United States,
some laws do not allow the exclusion of the implied warranties.
Troubleshooting & Repair Services
No Product should be returned to Zaxcom without first going through some basic troubleshooting steps with the dealer you purchased your gear
from.
To return a product for repair service, go to the Zaxcom Repair Services page (
http://www.zaxcom.com/repairs
) and fill in your information; there
is no need to call the factory for an RMA. Then send your item(s) securely packed (in the original packaging or a suitable substitute) to the address
that was returned on the Repair Services page. Insure the package, as we cannot be held responsible for what the shipper does.
Zaxcom will return the warranty repaired item(s) via two-day delivery within the United States at their discretion. If overnight service is required, a
FedEx or UPS account number must be provided to Zaxcom to cover the shipping charges.
*Please note, a great resource to troubleshoot your gear is the Zaxcom Forum:
http://www.zaxcom.com/forum
.
Warranty Limitations
Zaxcom’s limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and
will conform to Zaxcom’s specification for the particular Product.
Limitation of Remedies
Your exclusive remedy for any defective Product is limited to the repair or replacement of the defective Product.
Zaxcom may elect which remedy or combination of remedies to provide in its sole discretion. Zaxcom shall have a reasonable time after determining
that a defective Product exists to repair or replace a defective Product. Zaxcom’s replacement Product under its limited warranty will be
manufactured from new and serviceable used parts. Zaxcom’s warranty applies to repaired or replaced Products for the balance of the applicable
period of the original warranty or thirty days from the date of shipment of a repaired or replaced Product, whichever is longer.
Limitation of Damages
Zaxcom’s entire liability for any defective Product shall, in no event, exceed the purchase price for the defective Product. This limitation applies even
if Zaxcom cannot or does not repair or replace any defective Product and your exclusive remedy fails of its essential purpose.
No Consequential or Other Damages
Zaxcom has no liability for general, consequential, incidental or special damages. These include loss of recorded data, the cost of recovery of lost
data, lost profits and the cost of the installation or removal of any Products, the installation of replacement Products, and any inspection, testing or
redesign caused by any defect or by the repair or replacement of Products arising from a defect in any Product.
In the United States, some states do not allow exclusion or limitation of incidental or consequential damages, so the limitations above may not apply
to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
Your Use of the Product
Zaxcom will have no liability for any Product returned if Zaxcom determines that:
The Product was stolen.
The asserted defect:
1.
Is not present,
2.
Cannot reasonably be fixed because of damage occurring when the Product is in the possession of someone other than Zaxcom, or
3.
Is attributable to misuse, water damage, improper installation, alteration, including removing or obliterating labels and opening or removing
external covers (unless authorized to do so by Zaxcom or an authorized Service Center), accident or mishandling while in the possession
of someone other than Zaxcom.
The Product was not sold to you as new.
Non Zaxcom supplied parts and/or modifications were installed.
Additional Limitations on Warranty
Zaxcom’s warranty does not cover products, which have been received improperly packaged, altered or physically abused.
