
| Troubleshooting |
279
Parameter
Description
Method
Network Common
• NAT Public IP
Address/Public IP
Address
• MAC
• Wi-Fi Mac Address
• Machine ID (it is only
applicable to VP59)
• WAN Port Status (it
is only applicable to
VP59)
• PC Port Status (it
is only applicable to
VP59)
Web user interface
Endpoint
CTP20/CTP18
AP Status
(wireless AP is enabled)
• AP
• AP Name
• Security Mode
• Password
• Network Sharing
• Band
• Channel
Web user interface
Endpoint
CTP20/CTP18
Account
• Cloud Platform
• Cloud Account
• SIP Protocol
• SIP Account
• H.323 Protocol
• H. 323 Account
Web user interface
Endpoint
CP960 Conference
Phone
CTP20/CTP18 (view
cloud platform and
account only)
Camera
(it is not applicable to VP59)
• Status
• Device model
• SPEC
• Camera Hardware
Web user interface
Endpoint
CP960 Conference
Phone
CTP20/CTP18
Audio
• Active microphone
• Active speaker
• Media Audio Input
Web user interface
(cannot view the media
audio input)
Endpoint
CP960 Conference
Phone (cannot view the
media audio input)