13
WARRANTY INFORMATION
Free Warranty Period and Scope
Warranty Period
This product is warranted for twelve months after being delivered to
Yaskawa’s customer or if applicable eighteen months from the date of
shipment from Yaskawa’s factory, whichever comes first.
Scope of Warranty
Inspections
Periodic inspections must be conducted by the customer. However,
upon request, Yaskawa or one of Yaskawa’s Service Centers can inspect
the product for a fee. In this case, if after conferring with the customer, a
Yaskawa product is found to be defective due to Yaskawa workmanship
or materials and the defect occurs during the warranty period, then this
fee will be waived and the problem remedied free of charge.
Repairs
If a Yaskawa product is found to be defective due to Yaskawa workman-
ship or materials and the defect occurs during the warranty period,
Yaskawa will provide a replacement, repair the defective product, and
provide shipping to and from the site free of charge.
However, if the Yaskawa Authorized Service Center determines that the
problem with a Yaskawa product is not due to defects in Yaskawa’s
workmanship or materials, then the customer will be responsible for the
cost of any necessary repairs. Some problems that are outside the scope
of this warranty are:
• Problems due to improper maintenance or handling, carelessness, or
other reasons where the customer is determined to be responsible.
• Problems due to additions or modifications made to a Yaskawa prod-
uct without Yaskawa’s understanding.
• Problems due to the use of a Yaskawa product under conditions that
do not meet the recommended specifications.
• Problems caused by natural disaster or fire.
• Or other problems not due to defects in Yaskawa workmanship or
materials.
Warranty service is only applicable within Japan.
However, after-sales service is available for customers outside of Japan
for a reasonable fee. Contact your local Yaskawa representative for
more information.
