Copy and Scan Problems
If you experience document feeding issues, or if the copy or scan quality is poor, refer to the following
table.
Symptoms
Probable Causes
Solutions
Lines or streaks only present in
copies made from the document
feeder.
There is debris on the document
glass. When being scanned, the
paper from the document feeder
passes through the debris resulting
in the creation of lines or streaks.
Clean all glass surfaces with a lint-
free cloth.
Spots in copies taken from the
document glass.
There is debris on the document
glass. During the scanning process,
debris on the document glass
creates a spot on the image.
Clean all glass surfaces with a lint-
free cloth.
The reverse side of the original
shows on the copy or scan.
The original media is thin, and
images from the reverse side of
the original are not completely
hidden from the document
scanner.
Use the Background Suppression
option.
The document is not feeding
properly through the document
feeder.
The document is too thick, too
thin, or too small.
Use the document glass.
The document is scanned at an
angle.
The document feeder width guides
are not adjusted to fit the width of
the document.
Adjust the document feeder width
guides so that they fit against the
document.
If the problem persists, for online support information, go to
Xerox
®
Instant Print Kiosk
User Guide
109
