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Tr
oubleshooting
9.1
Troubleshooting
This section explains how to deal with troubles when they occur.
9.1.1
Dealing With Error Messages
A message will be shown on the display if paper jam or internal machine breakdown occurs. Follow
the instructions shown to deal with the problem. If the problem persists even after you have tried the
following solutions suggested, contact your Customer Support Center.
To deal with messages on paper jams and document jams, refer to “9.2 Clearing Paper Jams” and
“9.3 Clearing Document Jams”.
As there is more than one treatment suggested for the following error message, check the reason
and treatment before proceeding.
9.1.2
Dealing With Server Faults
When a fault occurs in the server, follow the instructions below to troubleshoot.
Error Message Reason Treatment
No document, or document
size cannot be detected.
Load document, or input
document size. • Document size is too small to be
detected.
• Document is moved.
• Document is not placed on the
document glass.
• Document is not loaded properly in
the DADF.
Load the documents correctly.
“3.2 Loading Documents”
For non-standard document size, input
the document size.
“5.12 Specifying Document Size”
Symptoms Treatment
Even when the power is turned on, the
message “Please wait…” remains on the
control panel and the machine does not
start. If the message “Please wait…” remains after the power has been
switched on for five minutes, and the machine is not activated, turn
the switch to “
” and wait for five minutes before turning it back to
“|”. If the machine is still not activated after this, contact your
Customer Support Center.
After entering the Power Saver mode
from Tools Mode, the machine remains
in the Power Saver Mode even if the
Power Saver button is pressed.
Turn the power switch to “ ”(Off) and wait for 5 minutes before
turning it to “|” (On).