Copyright | C6AM User Manual, Version 1.2.2
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6. Fault Diagnosis
Charging station is equipped with automatic diagnosis function, and the fault will be
directly displayed on the screen and sent to backend.
If the charging station is online, users can call customer service, we will arrange online
engineer for remote repair charging fault.
If the charging station does not connect to network, please call the customer service,
and we will arrange crew to repair and maintenance as soon as possible.
Error Code
Meaning
First-Aid checking
Responsibility
A0101
Charger communication
failed
Communication between
A8 and DCB failed
Check hardware connection
between A8 and DCB
EVSE
A0104
Power module
communication failed or
power module is not
connected
Check that the DIG switch of
the module is in the correct
position, Check the CAN
communication connection
between power module and
DCB module
EVSE
A0103
Meter for Plug 1/Plug 2
warning
Check the connection and
communication of electricity
meter 1/2 (RS485)
EVSE
A0105
insulation module alarm
Check insulation module
power supply
Check insulation module
connection and
communication (RS485)
EVSE
