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Troubleshooting
4–2
975-0330-01-01
Device Discovery
Consult this table if the Solar Monitor Widget is unable to contact the
Gateway at startup.
Problem
Symptom
Cause
Solution
Widget cannot
find the Gateway
on the network.
Neither LED is on.
Gateway is not
powered.
Verify that the Xanbus ports are
connected to at least one XW or two
GT Inverters.
Powering the Gateway from only one
GT Inverter requires a separate power
supply. Contact Xantrex for more
information.
Widget does not
discover the
Gateway after
startup.
Widget shows
“Discovering
Device – attempt x
of 5.”
Improper
connection or
Gateway is not
powered.
Wait at least a minute after the
Gateway is powered on.
Check connections. When the
Gateway is powered, the Gateway
Inverter light should blink.
Solar Monitor
Widget
configuration or
installation
incompatibility.
Search your Widget program folder for
the xantrex_gateway_discovery_PC or
_MAC file. The Gateway CD also has
these files. If this discovery program
finds the Widget then completely
uninstall and reinstall Yahoo! Widgets.
The Gateway
acquired a Link
Local address
before the router
responded with a
DHCP address.
Remove and replace Gateway power
or wait five minutes after powering the
Gateway for the Gateway to respond to
the DHCP address from the router.
Widget
discovered the
Gateway but has
no
communication.
Modbus/RS485
LED is on steadily.
The Gateway is in
bootloader mode.
Upgrade the Gateway software. See
“Upgrading Device Firmware” on
page 3–17.
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